BMW of Henderson
Dealership Service Review
I recently had my M340i serviced. The good: My service advisor was honest, informative, and professional. The service I did have completed was done correctly and in a timely manner. The bad: I understand this is a BMW dealership, but your prices are extremely high. $200 to change a cabin air filter? I bought one for $20 and changed it myself in 10 minutes. $650 to change spark plugs. I bought the set of 6 OEM plugs and the socket for $120 and changed them myself quote easily. I would be willing to pay for the service, but not gouged. I only had my oil changed here because I already had a maintenance plan for it, and I was still charged $45 for a "scope fee" which from what I understand is just to reset the monitors? Shouldn't that be included in the oil change?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes