BMW of Henderson
Dealership Service Review
I took my car in for a PCV recall service and had an excellent experience. I called my service advisor, Christian Mandapat, to schedule the service. Ian immediately suggested days/time to bring the car in and setup the appointment in no time. I brought the car in as scheduled and was promptly greeted by the service check-in personnel then went to Ian for consultation. In addition to the PCV, Ian reminded me of a scheduled service due in 20 day to save me a trip back. I was glad he reminded me since I will be doing some long distance drive in about a week. Ian also mentioned an oil change promotion that is currently in progress. I'm very happy Ian saved me money on future oil change. And very pleased that Ian was truly helping a customer. Overall the service experience was excellent, I received my car back washed, cleaned and within the time frame Ian projected. Thanks Ian and the service staff for the excellent experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes