BMW of Henderson
Back to Service Reviews
Dealership Service Review
service Rating
First oil change
Written byon 04/26/2023
Had an appointment at 9am on April 24 for a first oil change. Service advisor said they also need to add a recall service without any detail or time it will take which I had to ask when it was finished almost three hours later. Wanted to sell me $249 alignment with 9000 miles vehicle and declined courtesy tire rotation. I’m paying extended warranty on the vehicle when I purchased the vehicle but I regret I did that and if I have a choice I would cancel it since I have to travel 70 miles for servicing my vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Pete Morris on 04/29/2023
Dealer Response
Hello , we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 570-0278. We would appreciate the chance to turn your experience around.
Report