BMW of Henderson
Back to Service Reviews
Dealership Service Review
service Rating
Oil change
Written byon 05/05/2023
The tech who worked on my car, did a great job. I enjoyed the video presentation. I was not thrilled with the service manager, Vincent. I was looking at the beautiful convertible in the show room, and when I went to go sit with him I commented on it. He told me he was not a big fan of convertibles. That was surprising considering I’m the owner of a convertible and I was eyeing a Convertible. Just threw me off a bit. Not much of a salesman and kind of insulted my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Andy James on 05/10/2023
Dealer Response
Hello Carolyn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Report