Customer Reviews of BMW of Henderson
Review type:
Seamless
Vehicle purchase
by Shirlgrl on 09/08/2023Everyone at BMW Henderson was helpful, cordial, professional, and made purchasing our vehicle a smooth and pleasant experience from start to finish.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
New 2024 Order
by Cnic100 on 09/07/2023Knowledgeable, friendly, responsive, and selling great product.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Robert
by RobertD on 09/02/2023Front bumper sensor fault, they fixed it without removing bumper and saved me a lot of $!Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Sometimes things just workout!
by John P on 09/01/2023What can I say other than the service I received was outstanding! I was skeptical of going to a dealership due to past exeriences with other car makers. I recently had some recommended repairs that needed attention right away from a… previous visit. I had worked with Albert F., my service advisor before on another occasion bringing my car in & was satisfied. However, this time he went above & beyond. I never had to use my extended warranty before and I wasn’t really clear on all the steps to follow with filing a claim. Albert assured me that he would get all the t’s crossed & the i’s dotted dealing with the company which took a while longer than expected due to my warranty provider not returning his correspondence in a timely manner but, he got it all done & got it all approved. I have dealt with Jaguar service & Mercedes service before but, my experience with Henderson Bmw & Albert far exceeds the others for me.Hi John, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service: FROFESSIONAL & AFFORABLE
by dspiers on 08/22/2023I took my BMW electric car in for brake checkup. Easy in and out process. If you are new to Henderson BMW- just pull in and you will be greeted by the advisor. You can get a shuttle if you don't like to wait. The are very trustworthy,… fair and clear on communication. Ask for Kyle- if you don't have your own advisor yet. After, I always love the video, they make video showing exactly what they did with your car. Use your reservation through your BMW app. It easy !Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Wonderful experience, again!
by Paulina C on 08/08/2023Last December we were in the market for a new (used) car and found what we were looking for at BMW of Henderson. We had such a good experience working with Ray Spath. We never felt pressured. Everything seemed so easy. The process felt… professional and effortless. As luck would have it, last week we found ourselves in a position of needing another car very unexpectedly. After looking at a few other dealerships and being frustrated I said, “we just need to go see Ray at BMW.” I’m so glad we did. Once again the best experience. We’re very happy with both purchases and highly recommend BMW of Henderson. We appreciate Ray & he work with us.Hi Paulina, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
My experience
by ThomasJ on 08/08/2023My experience , I couldn't ask for better service , I wanted to surprise my wife with the car that she wanted and BMW made my experience very comfortable from start to finishHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Auto Nation BMW of Henderson
by Betty Palmer on 08/07/2023I have always received an awesome experience at Auto Nation BMW. The staff is friendly and caters to your needs. My service advisor was awesome. This is so important, and I thank you and your staff for always putting customer service first.Hi Betty, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Disappointed with Henderson BMW
by Alec, LV on 07/30/2023I have owned BMWs since 2005 and I went to Henderson BMW and was told it would cost $7k to replace the DSC control unit. I didn’t accept it and went to BMW of LV and they fixed the issue and said it was a software error and not DSC, cost me… $495 to fix…disappointed to say the least with Henderson BMW.Hi, we appreciate you taking the time to respond. The staff at BMW of Henderson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0278 -- we hope to hear from you soon.
Sales
by Sommerville on 07/28/2023Great dealership, just need to sharpen up on their customer service skills.Hi, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.
Service at BMW Henderson
by Ahrlex24 on 07/24/2023Victor is very helpful, knowledgeable, trustworthy and supportive. Thumbs up and thank to him.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Good Communication
by BRBMWX3M on 07/24/2023My local dealership has always be great at keeping me informed of what my options are concerning my car once I bring it in for service. They also provide a video walk around to suggest upcoming requirements without pressure to return.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
X5 Brake Repair
by X5Driver on 07/22/2023Service Team did a good job. Completed on time as promised and detailed my car.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Henderson Comes to the Rescue - Again
by Banner NV on 07/21/2023Front driver side tire went bad due to hitting a curb at a slow speed. I called BMW of Henderson for service date and was told to bring the car into the shop. BMW does not like its customers riding on bad tires. I brought the car in… about 10:30 AM local time. I was out the door by 2:00 PM. New tire and complete wash and vacuum.Hi Banner, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Honesty is all that matters...
by auggie4000 on 07/06/2023Kyle is the most honest Service Rep I have dealt with, ever. And that is saying a lot. Kyle had bad news to deliver me first about the extent of the repair then the bad news of the warranty not covering it. I appreciated his honesty and… bluntness because it allowed me to focus on what was important, getting the Warranty company in line. I simply cannot thank Kyle enough for a smooth service experience. Thank you Kyle and BMW of Henderson!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent service and care
by Rosetoma on 07/01/2023Had extensive repair which was unexpected but clearly explained. Appreciate the photos as well. Al was informative and responsive to my communication. Appreciate loaner as it was a couple of days of service. New to area and this dealer… was very good.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service was quick!
by Candice on 07/01/2023They were very communicativeHi Candice, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Henderson BMW rocks!
by mrhiendaudio on 06/30/2023the staff at Henderson BMW went above and beyond - it was the best car buying experience I have had!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
What an amazing experience
by Big Mike on 06/24/2023Jagger and Chris the finance manager were both spot on. Usually buying a car is truly a pain in the A** These gentlemen made the experience very rewarding. I am not an easy person to impress, but I feel very comfortable with the experience.… IKHi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Service Diagnostic
by toalsmnv on 06/23/2023I got the $240 diagnostic, I have an older BMW that still looks great and I want to drive it another year. I could not pass smog and needed a diagnostic. Although it gave me information it was of no help to my smog test and some of the… information was not correct. For example, BMW said I needed a new valve cover bc of a crack and a new fuel pump. Both of those parts were only 2 years old so I new it was likely not correct. I left no better off other than an expensive repair estimate and no one helped me any further even though I asked. Also, this diagnostic took three days. I would like to add that I had a diagnostic done by this BMW in the past on this car (CCV valve and motor mounts) that gave me information and allowed me to accurately fix the problems diagnosed. That’s why I came back and trusted that I would receive the same this time. I ended up getting a smoke test at Imperial and it was not a valve cover crack it was a breather hose and they fixed it. It was also not my fuel pump it was my fuel pump module so I ordered the exact OEM part on ebay and my friend changed it. I passed smog and it runs amazing. That $240 was a complete waste of money in terms of helping me reach my goal and if I would have moved forward w BMW service I would be out thousands without the correct diagnostic and parts I didn’t need replaced. I ended up out $900 total, smog passed a great running car.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (702) 570-0278. We'd appreciate the chance to make your experience a positive one.
Had to get a new key
by Christie on 06/23/2023Victor handled everything seamlessly for me. He ordered the part, made the appointment and took care of everything with great professionalism. Great experience!Hi Christie, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025