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BMW of Henderson


261 Auto Mall Dr, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (58) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Service Diagnostic
Written by toalsmnv on 06/23/2023

I got the $240 diagnostic, I have an older BMW that still looks great and I want to drive it another year. I could not pass smog and needed a diagnostic. Although it gave me information it was of no help to my smog test and some of the information was not correct. For example, BMW said I needed a new valve cover bc of a crack and a new fuel pump. Both of those parts were only 2 years old so I new it was likely not correct. I left no better off other than an expensive repair estimate and no one helped me any further even though I asked. Also, this diagnostic took three days. I would like to add that I had a diagnostic done by this BMW in the past on this car (CCV valve and motor mounts) that gave me information and allowed me to accurately fix the problems diagnosed. That’s why I came back and trusted that I would receive the same this time. I ended up getting a smoke test at Imperial and it was not a valve cover crack it was a breather hose and they fixed it. It was also not my fuel pump it was my fuel pump module so I ordered the exact OEM part on ebay and my friend changed it. I passed smog and it runs amazing. That $240 was a complete waste of money in terms of helping me reach my goal and if I would have moved forward w BMW service I would be out thousands without the correct diagnostic and parts I didn’t need replaced. I ended up out $900 total, smog passed a great running car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nyla Silvester on 06/28/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (702) 570-0278. We'd appreciate the chance to make your experience a positive one.
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