BMW of Henderson
Dealership Service Review
What can I say other than the service I received was outstanding! I was skeptical of going to a dealership due to past exeriences with other car makers. I recently had some recommended repairs that needed attention right away from a previous visit. I had worked with Albert F., my service advisor before on another occasion bringing my car in & was satisfied. However, this time he went above & beyond. I never had to use my extended warranty before and I wasn’t really clear on all the steps to follow with filing a claim. Albert assured me that he would get all the t’s crossed & the i’s dotted dealing with the company which took a while longer than expected due to my warranty provider not returning his correspondence in a timely manner but, he got it all done & got it all approved. I have dealt with Jaguar service & Mercedes service before but, my experience with Henderson Bmw & Albert far exceeds the others for me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes