Customer Reviews of BMW of Henderson
Review type:
Seamless
2018 BMW 330i M Sport Service
by William on 11/12/2023As always, Victor was very courteous and professional. He met all of our needs.Hi William, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Services
by Bimmer Kiki on 11/10/2023Service advisor Greg is awesome, always maintains courteous , knowledgeable and professional. Very attentive!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. If you ever need help, just give us a call. Happy motoring!
Great Staff
by Rougie23 on 11/05/2023The purchasing process was easy and efficient.Hello, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Fire damage
by Virgie8 on 11/03/2023Quick responsive service.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Oil change
by Elsie Fe on 11/02/2023I had an appointment at 9:30am for oil change. It took me almost 4 hours (out by1:15pm) to wait my car. If I didn’t follow up it can be longer. Kyle went to lunch so my paperwork was just sitting on his desk. The car wash took forever as… well so I pulled out my car cuz I have an appointment at 1:30 that I didn’t make it, I was late. I approached my salesman to help me take out my car from car wash. I was expecting one hour half to 2 for oil change as what Kyle told me.Hi, we are deeply disappointed by your experience at BMW of Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
Service
by RafaelV on 10/27/2023great from start to finish; efficient;Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Perfect!
by Jonathan on 10/27/2023I took my X5 in for service. I was immediately greeted by Victor. Victor listened to my car concerns and started the repair process promptly. He kept me in the loop with updates until I was able to pick up my X5. They were friendly and… professional.Hi Jonathan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Battery replacement
by BMW driver on 10/23/2023I was at the service appointment at my schedule time and waited 3 1/2 hours to replace a battery that was on back order for 3 weeks after waiting 5 hours the first time.Hi, thank you for taking the time to leave us feedback. If you are willing to give us another chance, please reach out to us at (702) 570-0278 to speak to our manager directly.
Service dept very slow
by Eddie BMX on 10/23/2023Had my 2020 X3 towed into dealer after battery quit. Was told it would be 2 hours. After 5 hours later they replaced with a temp battery. Came back 3 weeks later and it took them 3 1/2 hours to change out the battery again. No communication… from service advisor. Would never bring my vehicle back there again. Then they try to sell you a new car after you’re totally frustrated with the dealership. Poor customer serviceHello Eddie, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0278 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
BMW X3
by Cynthia on 10/21/2023I had a very pleasant experience with my salesperson Yoshua. He was very attentive throughout the process.Hello Cynthia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty Sevice
by JCernusca on 10/19/2023The Service Advisor Greg Mercer has provide a highly professional service.Hi Jcernusca, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Experience!
by jmchaney on 10/13/2023Wife and I went to BMW of Henderson to purchase a car for her and the experience was great! Team at all levels were extremely helpful/knowledgeable; and made the experience worthwhile!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by ShannyD on 10/10/2023Quick and seamless.Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Service Department of BMW of Henderson
by Raulh1024 on 10/10/2023Great service!! Honest work, great communication! Jennifer Mitchell was a great service advisor, she explained everything I needed and worked with what I could afford.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!
M550i
by Kathyhtran on 10/09/2023Jacob was professional and got my car done on timely matter. Plus took me on a last minute request.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Henderson. We are always more than happy to assist you if anything else comes up. Take care!
Fast an efficient
by Sdlevert on 10/01/2023Took my car in for 10,000 mile service and it was quick and painless.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW
by Hassanm on 09/29/2023The service provided was excellent very professionalHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by mjeseric on 09/27/2023Jennifer was helpful, courteous, answered all of our questions satisfactorily and had our vehicle in and out of the service area promptly and efficiently.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Five star
by BENZKLR on 09/24/2023Victor was helping me to try and find a high speed vibration coming from my G30 540i was going to do a road force balancing but found out it’s something else. So in thirty days I’ll be back to fix the problem with BMW certified service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Don’t let your service advisor take advantage of you!
by Love my BMW on 09/23/2023My service advisor Greg was not transparent and honest with me regarding the service work on my BMW.I was confident that I only needed a battery and within 3-4 minutes of sitting as his desk he told me the work would be over $1600 dollars… and put a contract in front of me to sign. I asked if that was the price for the battery and he indicated that they must do “diagnostics”…$217.00 etc, etc. Keep in mind I was still in possession of the car. So was truly trying to up-sell me on anything that he could. I told him that I had purchased an extended warranty that I KNEW covered $100 toward a new battery and that he must contact them before work to get it authorized. Even after reminding him at least 3 times to call for authorization, he didn’t do so. In a nutshell this “simple battery replacement” ending up costing me over $700 dollars. It’s sad that a BMW dealership takes advantage of this long term client of over 15 years!Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (702) 570-0278 -- we hope to hear from you soon.
Lease buyout and purchase
by EBGSmed on 09/16/2023Quick and painless! Knew what to expect, no surprisesHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025