BMW of Henderson
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Dealership Service Review
service Rating
Oil change
Written byon 11/02/2023
I had an appointment at 9:30am for oil change. It took me almost 4 hours (out by1:15pm) to wait my car. If I didn’t follow up it can be longer. Kyle went to lunch so my paperwork was just sitting on his desk. The car wash took forever as well so I pulled out my car cuz I have an appointment at 1:30 that I didn’t make it, I was late. I approached my salesman to help me take out my car from car wash. I was expecting one hour half to 2 for oil change as what Kyle told me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Andrew Newton on 11/05/2023
Dealer Response
Hi, we are deeply disappointed by your experience at BMW of Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0278 to discuss what we can do to help.
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