BMW of Henderson
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Dealership Service Review
service Rating
Service dept very slow
Written byon 10/23/2023
Had my 2020 X3 towed into dealer after battery quit. Was told it would be 2 hours. After 5 hours later they replaced with a temp battery. Came back 3 weeks later and it took them 3 1/2 hours to change out the battery again. No communication from service advisor. Would never bring my vehicle back there again. Then they try to sell you a new car after you’re totally frustrated with the dealership. Poor customer service
- Recommend this dealer? No
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Neil Snied on 10/25/2023
Dealer Response
Hello Eddie, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (702) 570-0278 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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