BMW of Henderson

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BMW of Henderson
261 Auto Mall Dr, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(124)
Recommend:
Yes (29) No (2)
Service Rating
(158)
Recommend:
Yes (58) No (8)
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Dealership Service Review

service Rating
Battery replacement
Written by BMW driver on 10/23/2023

I was at the service appointment at my schedule time and waited 3 1/2 hours to replace a battery that was on back order for 3 weeks after waiting 5 hours the first time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Kiara Dou on 10/26/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you are willing to give us another chance, please reach out to us at (702) 570-0278 to speak to our manager directly.
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