Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Great experience!
by MadisonL on 09/23/2024From first contact when Nathan called us after we enquired online, to stopping in for our first test drive, Nathan was professional, very knowledgeable, and never pushy. He knew all the details and features of the vehicles we looked at… (which was very impressive) and most importantly, never made us feel like this was a transaction, but an experience. We found the perfect vehicle at a competitor dealership but were so set on working with Nathan that he found a way to get us the vehicle, and worked it down to be in our price range. We will recommend Nathan to anyone that is in the market for a vehicle and hope to work with him again!Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bob was absolutely AMAZING!
by Roberta C on 07/15/2024Bob was absolutely AMAZING! He answered all of my questions, was patient and gracious. I felt like I've know him all of my life. I love my new Buick Encore GX! I feel as though Bob personalized my shopping experience and will be sure to… tell all of my friends and family to go to Bob if they are in the market for a new vehicle!Hi Roberta, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Best Car Buying Experience I've Ever Had
by DTPhoneHome on 05/30/2024I had come into the dealership to talk to my service advisor about a recall notice. I had a few minutes so I wandered out to the showroom to look at a midsize 2023 GMC Canyon AT4X I had seen on the dealership's website that I was curious… about. A moment later Bob Iaconi Jr. came over an introduced himself. He was friendly, professional, and as I quickly came to realize, very knowledgable. We talked casually for a few minutes and he answered my questions. He offered a test drive, but as the vehicle was on the showroom floor, I initially declined. He advised it would not be a problem, and that he would happily get the vehicle out and ready. I thought about for a minute, called my wife, and she agreed to come to the dealership later that afternoon. We scheduled a time mid-afternoon, and when my wife and I arrived, the vehicle was ready to go. Bob joined us on the test drive, answered more questions, and by the time the test drive was finished, my wife and I were sold. There was no high pressure, no ridiculous sales tactics, just straight honest conversation and professionalism from Bob Iaconi and the team: sales manager, David Froemming; and finance, Derek Metoyer! To Bob, David, and Derek: Thank you, it was a genuine pleasure! You are quite simply the definition of how to make the car buying experience enjoyable.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Absolute Worst Service
by jlg.usa on 05/01/2024I came in to take delivery of a new Hummer I ordered two years ago. The salesman wouldn't even show me the features of the truck. He said I had to buy it first before he would tell me more. Then, he didn't even know much about the Hummer. I… recieved an early order credit over $8k, then learned the dealership wouldn't have to honor the credit if sold to a new buyer, So, it was very apparent they didn't want me to buy the truck. Also, there were several electrical issues after they installed the additional options.Hello, thank you for taking the time to leave us feedback about your experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0288 to discuss what we can do to help.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 558-3300 to discuss what we can do to help.
Great experience.
by Anderson on 04/12/2024Bob was excelĺent and quick with the process of a trade in and a purchase of a 2021 GMC Terraiñ SLT.We are pleased to hear you had such a positive experience with us, Anderson! If you ever need help, just give us a call. Happy motoring!
Exceptional Service at AutoNation Buick on Gibson Street
by Gee Guerra on 04/11/2024I had an outstanding experience at AutoNation Buick on Gibson Street in Las Vegas. Nick, Dave, and Jeffrey were absolute gems to work with. They went above and beyond to cater to my needs, showing exceptional patience and understanding… throughout the process. I initially selected a vehicle but changed my mind later on, opting for something that truly resonated with me, and they graciously accommodated my decision. Their dedication to customer satisfaction is truly commendable. Thank you, Nick, Dave, and Jeffrey, for making my car-buying experience unforgettable.Gee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great Sales Experience
by Mullens41 on 04/04/2024I've purchased two vehicles from this dealership and each time it was a great sales experience. I was treated with respect and honesty from the sales staff. I like the "no haggle ' attitude. Good prices and no hard sell tactics. I highly… recommend this dealership!Hi, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hi, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Frank O on 02/25/2024Salesperson was knowledgeable and genuinely interested in helping me find the vehicle I wanted. No nonsense, no games and a win-win for both parties.We are pleased to hear you had such a positive experience with us, Frank! If you ever need help, just give us a call. Happy motoring!
Excruciatingly painful
by Silverado on 02/13/2024I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including… the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.Hi Silverado, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (702) 570-0288 at your earliest convenience to discuss how we can turn your experience into a positive one.
Silverado, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 558-3300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Used car
by Car buyer on 02/09/2024I flew in from California on superbowl week. Shawn picked my parter and I up from the airport. He was easy to locate and was driving a beautiful new suv. My salesman Matt offered the free airport shuttle even before I had the opportunity to… ask for types of available ground transportation. As I arrived at the dealership, I collected a hot and fresh cup of coffee. The car I came to see was immediately brought out to me and the keys were placed in my hand for an enjoyable and private test drive. I was permitted to take the car without any dealership rep. My buddy and I drove the car for about 30 min. Knowing I was going to purchase the car, I returned to haggle. Unfortunately, haggling is not an option, this is the same as your carmax, carvana etc... I knew I was getting a great price because I had been shopping for this sports car for about 2 months. The transaction was quick and painless. At completion of the buying process, I drove the car 550 miles home. After the first 100 miles, I was thinking I bought the right car. As I pulled into my driveway, I knew I bought the right car. I was so impressed with the employees at this dealership, I attempted to recruit them to come work in my profession.Hi, thank you for taking the time to share your feedback with us. We do hope we can be of assistance in the future. Take care!
It is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2024 Buick Encore GX
by VegasMix on 10/25/2023I traded my 2017 Encore in for this beautiful new 2024 Encore! I have been so happy with my Buick that i knew I wanted the same model! I went to several dealers but as soon as we met our salesperson, Maria, I knew I would buy from her! I… found the perfect car on the lot, gave it a test drive and fell in love! Everyone at the dealership made me feel welcome and they processed my sale quickly and efficiently. I am so happy that we stopped in last Saturday and I’m thrilled with my purchase!! Thanks Maria!and Christopher for everything!!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Drove away with a full tank of fuel
by Joe on 10/17/2023I had a very pleasant experience with this dealership. I am from out of state and found a pickup I was interest in. We negotiate what I felt was a fair price. I flew into Las Vegas and was picked up at the airport by our salesman Paul who… drove us to the dealership. The vehicle was washed and very clean. We were given plenty of time to look it over and ask questions. Paperwork and finance went pretty smooth. Upsales were offered and considered, but when I declined them there wasn't a lot of push back which I appreciated. The biggest thing that I was the most impressed with was they gave me a vehicle with a full tank of fuel. That was a very impressive "thank you for doing business with us" gesture. Overall I would buy another vehicle with them again.Hello Joe, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent buying experience
by Magnolia on 09/25/2023Auto Nation did not disappoint. We were in and out of there in a couple hours. Our sales person was so helpful. He made sure we understood all the new features in the car and followed up with us on the next day. We were please through the… entire process.Hi Magnolia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome experience
by Madezmom on 09/05/2023From the time we stepped on the lot to the time we drove off in our new Envision, I cannot say enough about what an awesome experience we had!! Bob made it all the better, his customer service is unbelievable!!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation was so easy to work with
by From Oregon on 09/01/2023We flew from Oregon to get our new 2023 GMC Canyon and the process was seamless. Our salesman picked us up at the airport and we were on our way with our new pickup in about 2 hours.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Exceptional Buying Experience for our New Used Vehicle!
by SolesAC on 07/17/2023Exceptional friendliness and easy/comfortable interaction in buying our new used vehicle. The staff were very friendly and great to work with. I never felt pressured, hassled or the games played by many dealerships during the purchase… process. I highly recommend the experience delivered by Tanner, Nic and the rest of the staff.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
New Buick
by Buick Cust on 06/15/2023Walked out with the car and price I wantedHello Buick, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great car buying experience
by Rjmuratore on 05/11/2023Had a great car buying experience at this Auto nation Buick dealership. Two very helpful and knowledgeable sales people Bob and Nathan made the car shopping and buying simple and fun! Finding the right vehicle at the right price was made… easy and quick. Would recommend this sales team and dealership to any looking for a great shopping experience on a quality built Buik!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Wonderful Experience
by Kellie B on 04/20/2023I found a car that piqued my interest online. I made a call and explained to Bob what my needs were. I was able to come by later and he even stayed over to help me navigate through the purchase process. Everything went so incredibly smooth… and I have the car I wanted!We appreciate you taking the time to leave us a response, Kellie! Drive safe, and we'll see you on the road.
Out of state perfect purchase!
by MJ Mc-15 on 04/03/2023I traveled from Phoenix to Henderson to purchase my new truck. From the moment we arrived Tanner and the team did everything possible to make our purchasing experience perfect. From the great communication the few days prior to my arrival… to the time spent at the dealership familiarizing and assisting us with our vehicle preferences, the treatment was outstanding. It was the best car buying experience of the many I’ve completed over the past 40 years!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Bought secondhand Audi Q5
by Henderson on 03/24/2023Very nice and professional reception both by phone and in the office. No pushing and elaborate attempts to convince me to take the car. Was allowed to drive for a couple of hours by myself and check it out. I had a few issues some of which… were taken care of on the spot others were dealt with a few days later by very friendly service staff. Very impressed. Great car.Hi Henderson, We appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
Hi Henderson, We appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 09/25/2024