Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Great experience!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Henderson
by Lauriano G on 06/01/2022On my last visit this past week I had an oil change and tire rotation and was asked if I would like my truck wash which I decline because I had recently wash it. We’ve been using AutoNation Buick GMC Henderson dealership service for years.… The service team at AutoNation Buick GMC are highly skilled, highly professional, and honest and charge reasonable prices. The service advisor which I always ask for is Denise. I’m extremely impressed by her manner, professionalism, knowledge and courtesy. We have been using them for 6 years with our cars and have total faith and confidence in what they do. We have recommended them to all our friends. Highly recommended and always a pleasure doing business with you.Hi Lauriano, thanks so much for the warm recommendation of the team here at Autonation Buick GMC Henderson. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Go AutoNation of Henderson!
by Phyllis Johnson on 05/31/2022Buying a new car is a daunting task, at best. My husband started working on buying a new truck about a year ago. He visited all of the big dealers and after going to AutoNation of Henderson he decided to order a 2022 GMC 1500 Sierra Denali.… We were concerned about having the right credit rating, enough down payment, and the high loan payments that come with such a purchase. Throughout the process, AutoNation of Henderson helped us pull the reins in on the high anxiety-producing tasks related to buying a new car. Our AutoNation of Henderson sales rep, David, helped us understand all of our buying options, including new 2021’s, and similar used trucks with low miles. And our finance guy, Derek, was incredible. He helped us move through the finance paperwork, where we saw that there were no additional markups or fees and he helped us close our loan with ease. He also counseled us along the way to make sure we had the insurance and warranty we needed to protect our investment. Ultimately, we opted to buy our new 2022 GMC 1500 Sierra Denali and have had no regrets. If you are looking to buy a new or used car, AutoNation of Henderson has the inventory, expertise, and great staff to help you make a tough decision easier. Go AutoNation of Henderson!Hi Phyllis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very satisfied
by B Nickell on 04/06/2022My biggest impression after purchasing my new 2022 GMC Sierra 2500HD Denali Crew Cab truck is that the people in sales are honest. Nathan Babb communicated with me over about a 6 month period while my truck was waiting to be built and… delivered. He kept me apprised of the status and made me feel like he really cared because he knew the answers to all of the question I could come up with. It was a pleasure working with Nathan. If I ever buy a new truck again, Nathan will be the person I first reach out to. He’s smart, motivated to be a real customer service kind of salesman, and doesn’t blow smoke. What a refreshing experience it was with Nathan. And I can’t say enough about the business posture of the dealership. While most (almost all) dealers are marking vehicles up over invoice because of supply shortages, AutoNation Buick GMC Henderson is not and even accepted a GM Employee discount sale. They’re the only dealer in 1000 miles that I found that would. Two thumbs up.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My ‘12 is running smoothe
by Sharon W on 07/26/2021I am so happy with the work ethic of David Grodzian, my service rep at AutoNation GMC on Gibson in Henderson! He got my car ready for a road trip and it’s purring like a kitten. David knew what it needed! He’s the best!1st Service
by Bob Conboy on 06/29/2021I own a 2020 GMC Sierra Denali and used AutoNation Buick GMC Henderson for the fist service. I could not have asked for a better experience! The service advisor was prompt, polite, and professional. The service was fast and they washed the… truck upon completion.Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My gmc was having trouble starting
by Michelle on 05/21/2021I love going here everyone is super friendly. My advisor Micheal was super nice and very honest. I appreciated everything he did for me and will be going back to have my transmission fluids changed and even got a wonderful coupon to help… cover the costsMichelle, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful Buying Experience
by A. Elliott on 05/01/2019updated 05/08/2019It was a wonderful buying experience. I wasn't harassed or pressured in anyway and I greatly appreciate that. Tanner, Kevin, Jet and the other sales Manager were great, they truly made the buying process an enjoyable experience. They even… went as far as introducing us to the service people that we can call if we need anything. This is the second vehicle that we have purchased from AutoNation and we will continue to come back.Thank you! We are happy to hear that our team took great care of you during your visit! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Car Buying Experience, Ever!
by CBreeling37 on 04/13/2019David Castellan got me the exact Buick Encore I wanted. I requested certain safety features, but didn't want all the safety features that were offered. I appreciated David's time and effort in finding the perfect vehicle for me. I highly… recommend David as well as this dealership.Service and smog
by Insuranceguy on 02/15/2019Brought my acadia in for servicing and smog check...dealership cleaned the fuel system for my vehicle...however,the day after I picked my acadia up at the dealership,the check engine light came back on.We appreciate your feedback and are glad you brought this to our attention. Please reach out to us at your earliest convenience so that we can resolve this issue with your Acadia.
Thank you for the high rating! We'll be sure to pass your comments along to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to see you soon.
2019 Acadia SLE
by RoslynC on 02/03/2019Excellent! Dave Castellan was outstanding! Explained, in detail, to us about the SUV we purchased. I drove off the lot feeling confident and extremely proud of our new car!Congratulations on your new vehicle! We value your business and hope to see you again soon. Take care!
Excellent
by Jordie77 on 01/16/2019updated 01/23/2019Excellent service my advisor Denise was awesome very knowledgeable and friendly just an all around pleasant experience she kept me informed of everything start to finish and explained everything so thoroughlyWe're glad to know that our staff was able to impress you! Thank you for your business, and we hope to see you again!
Oil change
by R Donn622 on 01/03/2019updated 01/14/2019My customer service rep, Teresa, was fantastic. She could tell i was In a rush and anxious about it bc i had my 3yo w me. Thank you Teresa for getting my oil change completed in a timely manner!We're very happy to hear that Teresa was able to provided you with such a positive experience! We look forward to your next visit! Take care!
Hi there, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, AutoNation Buick GMC Henderson
AutoNation Buick GMC exceeded my expectations
by Steven D on 09/13/2018From the moment we walked in to when we pulled away I could not have had a more pleasurable experience, and I have bought handfuls of new and used cars in my life. Nancy B was so professional but warm and comfortable to talk to that it felt… like I had known her for years. Dave C was the consummate GM and could not have been more friendly and easy to talk to. And Susan in Finance was detailed and respected our time and offered great choices to my purchase at an affordable cost that it made it impossible to say no. I HIGHLY recommend buying a car from Dave and his team at AutoNation GMC Buick to anyone who is looking to buy a new or used vehicle. I purchased a new 2018 GMC Acadia and it felt like the red carpet was rolled out for me.Warranty repair
by MrsWalls on 08/01/2018Court always treats you like a friend. Thoroughly inspects the car and values your timeThe WORST service experience I have ever had !
by FightDoc on 09/01/2017I made an appointment, showed up and was left standing in the service drive for 10 minutes before being acknowledged. They mis-diagnosed and ordered the wrong part 3 times. There was zero communication (the only status updates I got were… when I called). I left the service manager a voicemail, he didn't call me back. Wrote the GM an email, he didn't reply and when i finally went up to the showroom a few days later when my vehicle was finally fixed and asked him about it he said he was "waiting to hear from corporate" before he could respond to me or even try to makes things right (still have not heard from him). I only went here because I bought a service contract when i bought my vehicle at an Auto Nation dealership. I will try my luck next time at one of their other stores but I will never go back to the Henderson Buick/GMC dealership ever again.Owner
by mikeedelste on 06/07/2017Usually when you buy a new vehicle, the dealer forgets who you are. Not at Auto Nation Buick GMC Henderson! My experience started with salesmen Fernando and Jordan. These gentlemen were very helpful in getting me my new Denali 2500 HD for a… great price. Next was Steve Broka who closed the deal with a great attitude. Then the great service began. Sales Manager Angela Baires took over helping me with some details with some accessories that were to be part of the deal. Angela is very professional and so pleasant to work with. When she says she will look into a question I have and call me back, she means it. She even apologized for not calling me back on her day off. The Parts manager Cecil and his salesmen are also very helpful. When Cecil says he will get some info on some parts, he does, and calls back promptly. When I call or drop by, they remember me and treat me with respect. When I went to the Service Dept. I had representative Craig take in the truck. I told him I was leaving on vacation and needed the truck back that evening. He called me several times to let me know what the status was and worked late to make sure I had it back that night. Thank You, Mike EdelsteinGreat Service
by Deng0511 on 07/12/2016Court was amazing. The first time I saw him he found a problem when I was there for an oil change. The second time the car needed seevice he was there to make sure it went smoothly.Incompetent Service Advisors
by CarloC1 on 07/09/2016Our car has been going back and forth at the service department for about a month now. Most recent was last Saturday since Mark forgot to order a part that they're suppose to fix when we got our liner fixed. When I got to the service… department There's still nothing. Wasted my time and gas. Then Jabar tried to help me and told me that they should get the part by the beginning of the week. Now it's Friday, I called Jabar Who's supposedly will check on it. Nothing still. Very upset with this department. For Service Managers/Advisors I expected more. I hope not all GMC dealerships are like this.Carlo, we are deeply disappointed by your lackluster experience at AutoNation Buick GMC Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 558-3300 to discuss what we can do to help.
Great purchasing experience.
by Cestlavie16 on 07/06/2016updated 07/11/2016The entire staff made me feel like family. I recently had surgery and was in need of a better car to get me to appointments. I love my Buic Ancore it's perfect for my needs and is a very smooth rideDon't buy Certified!
by TLWhite on 05/17/2016updated 05/27/2016Certified means nothing! Instead of changing out all fluids, etc., they get you on their recommended service plans for 45,000, 50,0000 and 60,000 mile service. Since they don't do any of it before hand ( and unless you are very… knowledgable, you wouldn't know to request as part of your sales package) plan on spending another 2,000 on top of your purchase price.Autonation Buick in Henderson is excellent
by Desertrat66 on 05/13/2016The entire dealership is excellent. I had a minor problem and it was taken care of immediately. I can not say enough good about Autonation Buick.Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 09/25/2024