AutoNation Buick GMC Henderson
Back to Service Reviews
Dealership Service Review
service Rating
Incompetent Service Advisors
Written byon 07/09/2016
Our car has been going back and forth at the service department for about a month now. Most recent was last Saturday since Mark forgot to order a part that they're suppose to fix when we got our liner fixed. When I got to the service department There's still nothing. Wasted my time and gas. Then Jabar tried to help me and told me that they should get the part by the beginning of the week. Now it's Friday, I called Jabar Who's supposedly will check on it. Nothing still. Very upset with this department. For Service Managers/Advisors I expected more. I hope not all GMC dealerships are like this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
autonation on 07/14/2016
Dealer Response
Carlo, we are deeply disappointed by your lackluster experience at AutoNation Buick GMC Henderson. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 558-3300 to discuss what we can do to help.
Report