Serra Buick GMC
Customer Reviews of Serra Buick GMC
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by Coffee1 on 03/06/2025updated 03/13/2025Quick, clean & professional, courteous
The following reviews are more than two years old. They are not included in the overall rating.
47 service reviews
Electrical problems in car
by Frank McG on 04/06/2023Very prompt service, got in within one hour and completely finished the project in one hour!! when 4 other dealers in the area said “maybe tomorrow and could take 3 days to complete.”It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Randy Jackson, General Manager, (586) 281-2800
Trans Overhaul - Dealership worked w/ Buick to provide GM Assistance!
by Alex_B on 05/21/2019My transmission started failing at 139k miles on my 2014 Buick Regal, something that really shouldn't happen considering I have been on top of maintenance since day one of purchasing the car from this dealership. I was initially thrown a… transmission repair/ replacement bill (over the phone) of $5,300 by a random manager who I had never met before (not exactly the most appropriate way to handle that in my opinion) and was told my options, none of which were ideal. I then went on Buick's facebook page and was able to tell my story to a Buick rep who then immediately began working with the dealership to determine the root cause of this failure. Derek Fuller, in the service group, has been my Service Consultant for a long time now and was on top of this ordeal the whole time. He was always watching my back and, between the info that he and I were able to provide Buick, I was able to receive GM Assistance and get my bill drastically reduced! Derek has been an exceptional dude since the day I started working with him and he gave me constant updates from the point of initially taking time out of his busy day to drive in my car with me to help determine that my transmission was failing, to when the trans tech was tearing down my transmission, up to the day I picked up my car again. I like this dealership a lot and enjoy working with all of the staff but big kudos to Derek. If you don't know who to ask for there then throw his name out and you won't be disappointed! He has even help recommend options for other things such snow tires and was able to find me a deal that wouldn't break the bank but also wouldn't skimp on quality.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Randy Jackson, General Manager, (586)-281-2800
Amazing service
by Jake on 02/06/2019Derek Fuller was awesome in understanding me and my situation that I was in. He was very clear and honest with me, and I appreciate it greatly. I will surely come back here if I need anything. Thanks Derek!We're so happy to hear that Derek made such a good impression on you, Jake! Thanks for reviewing your experience! Regards, Randy Jackson, General Manager, (586) 281-2800
THE BEST DEALERSHIP IN THE WORLD THERE IS NO ONE BETTER...SERRA CADILLAC.
by maxinebrown on 12/19/2018To who it may concern I just want to let you know that your service at this place is Outstanding . Your customer service is awesome. I'm a GM employee for over 35 year and I only come to your dealership from Detroit because there is only… One Man that I feel so Comfortable with and he is so Professional and helpful with me all the time. If I could give him an award it would say. "Winner of Award Official Seal of Awesomeness" go to Mr. Matt Kaake in Service ......Please let him know that he is Awesome at all that he do. And I'm so bless to have him there to help me. Maxine and Terence Brown customer for LIFE!!!!!!Maxine, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, Randy Jackson, General Manager, (586) 281-2800
recall
by ronnie7 on 11/01/2018updated 11/09/2018very well doneQuality Concerns
by DadofThree on 10/05/2017I was very disappointed by my experience at Serra Buick GMC today. I had purchased a new, used car for my daughter and brought it to Serra for an oil change and tire rotation including a GM certified multi-point inspection. I explained to… the service advisor and service technician that I didn't even require the oil change (I was still at 54% oil life remaining), but that mainly I was interested in making certain everything on the vehicle was checked and was safe before allowing my 16-year-old daughter to drive it. I initially wasn't even going to do the tire rotation, but the technician said that would be the only way they could properly evaluate the brakes so I paid the additional cost to have it done. When I was contacted by the service advisor I was informed that the car might need an alignment due to uneven wear on the tires and they I might want to consider a transmission fluid change. I know the transmission fluid was done only 11,000 miles earlier so I declined, but took their suggestion and they performed the alignment. I wasn't in a hurry and left the car with them overnight. When I picked up my car today I was disappointed to find they only filled out some portions of the vehicle inspection report. They made no indications about the battery, the tire depth, the wiper blades, nor did they check off the box that says I even needed an alignment yet the service advisor said I needed it and I paid for it, They also noted two possible leaks which were never discussed with me before and when questioned about it I was told they didn't know what the tech was referring to and maybe it was only seepage. MAYBE! They cant even tell me if there actually is a leak even though its indicated on the report twice and they are only guessing because they would not let me speak to the tech myself. I trusted a GM Service Department with my child's car and therefore her safety and they were absolutely negligent in their service. Based on their paperwork, their own inspection report, most of my vehicle inspection did not take place and I have doubts about any of the services they perform. I will no longer patronize this establishment and for your safety, and the safety of your family, I suggest you don't either.I am concerned with your review. I would like to speak with you about the details of your disappointment. I can be reached at your convenience at the details below. Thank you. Sincerely, Randy Jackson, General Manager (586) 281-2200
Professional, Caring, and Punctual. Highly Recommend!
by nether20 on 07/11/2016This was the second time I had brought my 2014 Buick Regal Turbo Premium 1 into the service department for the same problem - I had a leaky FL tire. The previous time I had brought it in, I was out of town so I had a family member bring it… for me, and the problem did not end up getting fixed; the mechanics working on it could not find the leak after keeping my car overnight and testing it in a dunk tank. I waited a few weeks after I returned home and brought it in a second time, letting the serviceman know what had happened the last time it was brought in and also telling him what I thought was the problem: a bad seal on the rim. I had also needed an oil change, so on my birthday I decided to get it taken care of. After showing up 30 minutes early for my appointment, my car was finished in under two hours with no bill and I haven't had a problem since. I even got a cookie afterwards - Phenomenal service here. For my next car, I'll be sure to stop by the Cadillac dealer right next door. Hopefully they'll have a brand new CTS-V waiting with my name on it!Great Service on an Overheated Engine!
by karen2973 on 06/01/2016Al Serra Service Department performed excellent service on my car. They were able to quickly locate the problem with the water pump and repair it. Additionally, they recommended service on my A/C and transmission. All were completed in a… timely manner and I was able to use a loaner while the service was completed. Great dealership all the way!Great Service
by mcrowell50 on 03/25/2016Easy, friendly, professional customer from all aspects of the visit.Service Dept
by Susan_R on 04/02/2015updated 04/09/2015This was the 1st time I visited the dealership for service on my 2013 Cadillac. I did not lease the car through this dealer, but the service reps treated me as I had. They were very friendly, knowledgeable, courteous and definitely wanted… to please. They explained the problems I had and kept me informed on the progress. To correct my issue, my service rep advised it would take approximately 2 weeks--it was fixed in about 10 days. GREAT JOB! I will definitely return to Serra!Oil Change
by shettrick on 03/13/2015updated 03/20/2015When I scheduled the appointment I asked how long my oil change would take and was told 1 - 1.5 hours. When I got there I told them I had another appointment afterward and needed to get out of there ASAP. It ended up being done in about… 30 minutes, which I really appreciated!Buick is Best in Class
by Barry4Buick on 03/13/2015updated 03/20/2015Everyone at the dealership listened to my concern and worked quickly to resolve my problem. The parts required were available and the quality of workmanship was "best in class."First Class Dealership
by karen2973 on 03/02/2015updated 03/14/2015Serra dealership service department is always a first class operation! Paul Amato is wonderful to work with and has always double checked that everything was satisfactory with my car and been instrumental in providing a loaner when needed.Service/ Serra Buick
by Karen2973 on 01/24/2015updated 03/14/2015Both Marty and Paul were extremely helpful in scheduling my car for service and returning it promptly. The warning light has not displayed again! As a single woman, I appreciate their ability to quickly determine the problem and get me… safely back on the road in my vehicle!Diana LaMilza-Frappier
by Princess_Diana on 03/01/2015updated 03/14/2015Everything was just really smooth. The guys were willing to drive me to my nail appt. but I decided to walk. I appreciated it though.Excellent Service
by Cate07 on 03/04/2015updated 03/14/2015Rick from service was very professional and friendly. He made the experience hassle free. Job was completed quickly. Overall, I've noticed that the service department and cashier's area is run very efficiently and professionally.First oil change visit
by padgett19 on 02/24/2015This is my first time leasing a GMC and my first time bringing it in for service I wasn't aware of the saturday quick lube rules and Emilio Mendez was extremely patient with me and took the time to explain the procedures for ther service… dept and allowed me to drop the vehicle off for an oil change even though they werent supposed too. I do recommend however letting customers drop off for oil changes on saturdays instead of having to sit in their vehicle and wait in line. It's much nicer to be able to wait in the lounge especially when its as busy as it was. its too cold to sit outside with your car running that long. besides that everything was great and everyone was extremely pleasent I'am very happy with the dealer and my vehicleBest dearleship in SE Mich.
by CraigLW on 01/31/2015updated 02/05/2015Waiting line was short, staff was friendly and knowledgeable, facility was clean, even the complimentary coffee was fresh. This dealership is 100% in my book and would highly recommend to everyone.Impressed with Service!
by JudyofTroy1 on 01/30/2015I called the service department and told them about my car's problem. They immediately scheduled an appointment at my convenience and had a loaner car waiting for me to use until my car was ready. I was impressed!Recommended service
by robertmatuszak on 01/14/2015Despite the fact I didn't have an appt. and they were very busy the service person was able to accommodate my need for service in a very appropriate time. Highly recommend Serra Buick GMC.
GMC Sierra 1500
Buick Enclave
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for your wonderful review! We're thrilled to hear that you had a quick, clean, and professional experience with us at Serra Buick GMC Cadillac. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Randy Jackson, General Manager, (586) 281-2800
by Serra Buick GMC Cadillac on 03/13/2025