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Serra Buick GMC


12300 30 Mile Rd, Washington, MI 48095 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Professional, Caring, and Punctual. Highly Recommend!
Written by nether20 on 07/11/2016

This was the second time I had brought my 2014 Buick Regal Turbo Premium 1 into the service department for the same problem - I had a leaky FL tire. The previous time I had brought it in, I was out of town so I had a family member bring it for me, and the problem did not end up getting fixed; the mechanics working on it could not find the leak after keeping my car overnight and testing it in a dunk tank. I waited a few weeks after I returned home and brought it in a second time, letting the serviceman know what had happened the last time it was brought in and also telling him what I thought was the problem: a bad seal on the rim. I had also needed an oil change, so on my birthday I decided to get it taken care of. After showing up 30 minutes early for my appointment, my car was finished in under two hours with no bill and I haven't had a problem since. I even got a cookie afterwards - Phenomenal service here. For my next car, I'll be sure to stop by the Cadillac dealer right next door. Hopefully they'll have a brand new CTS-V waiting with my name on it!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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