Serra Buick GMC

My transmission started failing at 139k miles on my 2014 Buick Regal, something that really shouldn't happen considering I have been on top of maintenance since day one of purchasing the car from this dealership. I was initially thrown a transmission repair/ replacement bill (over the phone) of $5,300 by a random manager who I had never met before (not exactly the most appropriate way to handle that in my opinion) and was told my options, none of which were ideal. I then went on Buick's facebook page and was able to tell my story to a Buick rep who then immediately began working with the dealership to determine the root cause of this failure. Derek Fuller, in the service group, has been my Service Consultant for a long time now and was on top of this ordeal the whole time. He was always watching my back and, between the info that he and I were able to provide Buick, I was able to receive GM Assistance and get my bill drastically reduced! Derek has been an exceptional dude since the day I started working with him and he gave me constant updates from the point of initially taking time out of his busy day to drive in my car with me to help determine that my transmission was failing, to when the trans tech was tearing down my transmission, up to the day I picked up my car again. I like this dealership a lot and enjoy working with all of the staff but big kudos to Derek. If you don't know who to ask for there then throw his name out and you won't be disappointed! He has even help recommend options for other things such snow tires and was able to find me a deal that wouldn't break the bank but also wouldn't skimp on quality.