Serra Buick GMC
Customer Reviews of Serra Buick GMC
Review type:
Love my new car
Ma
by Coffee1 on 03/06/2025updated 03/13/2025Quick, clean & professional, courteousThank you for your wonderful review! We're thrilled to hear that you had a quick, clean, and professional experience with us at Serra Buick GMC Cadillac. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Randy Jackson, General Manager, (586) 281-2800
Love my new car
by Barbara on 09/22/2024updated 10/01/2024We had a great time..our sales man treated us like old friends and by the time we left I felt like we were ..Micheal is just the greatest..he went through everything on the car even though I can't remember most of out but that's why there… are manuals. But not to over state we had a great time even though we bought a large purchase we enjoyed evey minute of it because of our wonderful salesman thank you so much Michael !Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Serra Buick GMC Cadillac and that Michael made your experience feel like that of old friends. It's fantastic to know he took the time to go through everything with you, and we appreciate your understanding about the details covered in the manuals. We look forward to welcoming you back next time for more enjoyable moments! Sincerely, Randy Jackson, General Manager, (586) 281-2800
Electrical problems in car
by Frank McG on 04/06/2023Very prompt service, got in within one hour and completely finished the project in one hour!! when 4 other dealers in the area said “maybe tomorrow and could take 3 days to complete.”It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Randy Jackson, General Manager, (586) 281-2800
Excellent visit and transaction!
by Ed on 03/22/2020My son and I visited this dealership a couple of weeks ago to look at a used vehicle. I have to say that I am almost 53 and have had a few visits to different dealerships. I've dealt with a variety of different salesman and Steve Wehby here… at Serra will stand out as one of the few that I will ever try to deal with in the future. He was friendly, courteous and up front throughout the entire transaction. My son and I thank you Steve!Ed, thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Steve and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Take care, Randy Jackson, General Manager, (586) 281-2800
Great experience
by Marilyn on 02/27/2020I had been shopping 2 months looking for a car. Finally found one here with the help of my salesman Jeremy powers. He helped to make the entire process very easy.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, Randy Jackson, General Manager, (586) 281-2800
2017 used Acadia
by Joe_G on 10/15/2019I recently purchased a used Acadia from here and I was very happy with how the whole experience was. The staff was helpful and patient and Ken W. Who helped us was great! His customer service was top notch and knows how to treat customers.… I dealt with him and Joe for finance and both of them were outstanding. I would recommend this dealership to anyone who is looking to buy a used or new vehicle. Nobody was pushy or had an attitude at any point in time. This was by far my best experience in a dealership hands down. Thank you guys for the great vehicle and for all your help!Reviews like yours are truly a breath of fresh air! Ken and Joe are truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Randy Jackson, General Manager, (586) 281-2800
Excellent Service from used car salesman Dave B
by JamesH on 08/11/2019updated 08/19/2019Went in with a particular used car in mind was greeted By Dave. Was on a late night with little time to spare. Dave got me in my car i wanted at the price i wanted and even got me out of my trade in for payoff! I suggest if youre going to… get a used car make sure to see Dave Bercel! easy to deal with and QUICK! stayed with me till after closing to get me in the car that night!Thank you so much, James! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Regards, Randy Jackson, General Manager, (586)-281-2800
Pressure Free, Loads of Assistance!
by LJ on 06/05/2019Recently found used vehicle online. Called and randomly reached Charlie, my lucky day! Set an appointment to test drive and this dealer is over an hour, 70 miles from my home. He spent close to 3 hours with me test driving not only the used… vehicle in stock but offering me Buick, GMC and Kia new car options. He took time to explain features along with helping me weigh the options of this purchase. I spent almost 4 months researching, testing multiple manufacturers and couldn't have found a better place to make my final purchase. Serra Buick GMC is a lucky dealership having Charlie on staff. Kudos Charlie and keep up the great work. Jim and my final paperwork was a smooth, no pressure process as well. This was an awesome experience, thanks Charlie and Jim!!Thank you, LJ! We look forward to working with you again in the future. Regards, Randy Jackson, General Manager, (586)-281-2800
Customer service and ethics are alive and well at Serra!
by k2cjm on 05/30/2019Too often, we only write reviews when something negative occurs or when we're pissed off. But I can't say enough good things about the sales folks at Serra Buick in Washington Township. Nine months after purchasing my used truck, water… stains began to appear on the headliner. After further inspection, it was determined that the roof had been crushed in and completely replaced. The welds and rear window installation were poorly done, causing the leaking. Neither Serra or myself could have known about the damaged roof as there were no signs at the time of purchase or even months later. Nothing showed up on the CarFax either. I'll be completely honest, when I called to see if Serra would cover some of the costs, I wasn't exactly holding my breath. But after explaining the situation to my sales guy Brad and the sales manager (?) Bob, they immediately agreed to cover most of the body work costs. As a result, they have a customer for life! I applaud their professionalism and ethics when they could have easily said "not our problem." Thank you again, fellas!Thanks for your very kind review! Regards, Randy Jackson, General Manager, (586)-281-2800
Amazing Dealership!!!!
by Donaj_Nick on 05/24/2019I have been a customer to a previous GMC dealership for 6 years. I stopped in Serra to look at a new car and met Kola Gojcaj. He was kind, professional, and helpful. He showed me around the dealership and introduced me to Linda Berishaj… in finance. She was so sweet and answered any questions. I immediately decided to lease a car with Kola and the paperwork process with Linda was fast and easy. This duo is amazing and made this my best car buying experience at a dealer. I would highly recommend Kola and Linda at Serra.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Randy Jackson, General Manager, (586)-281-2800
Trans Overhaul - Dealership worked w/ Buick to provide GM Assistance!
by Alex_B on 05/21/2019My transmission started failing at 139k miles on my 2014 Buick Regal, something that really shouldn't happen considering I have been on top of maintenance since day one of purchasing the car from this dealership. I was initially thrown a… transmission repair/ replacement bill (over the phone) of $5,300 by a random manager who I had never met before (not exactly the most appropriate way to handle that in my opinion) and was told my options, none of which were ideal. I then went on Buick's facebook page and was able to tell my story to a Buick rep who then immediately began working with the dealership to determine the root cause of this failure. Derek Fuller, in the service group, has been my Service Consultant for a long time now and was on top of this ordeal the whole time. He was always watching my back and, between the info that he and I were able to provide Buick, I was able to receive GM Assistance and get my bill drastically reduced! Derek has been an exceptional dude since the day I started working with him and he gave me constant updates from the point of initially taking time out of his busy day to drive in my car with me to help determine that my transmission was failing, to when the trans tech was tearing down my transmission, up to the day I picked up my car again. I like this dealership a lot and enjoy working with all of the staff but big kudos to Derek. If you don't know who to ask for there then throw his name out and you won't be disappointed! He has even help recommend options for other things such snow tires and was able to find me a deal that wouldn't break the bank but also wouldn't skimp on quality.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Regards, Randy Jackson, General Manager, (586)-281-2800
Amazing service
by Jake on 02/06/2019Derek Fuller was awesome in understanding me and my situation that I was in. He was very clear and honest with me, and I appreciate it greatly. I will surely come back here if I need anything. Thanks Derek!We're so happy to hear that Derek made such a good impression on you, Jake! Thanks for reviewing your experience! Regards, Randy Jackson, General Manager, (586) 281-2800
THE BEST DEALERSHIP IN THE WORLD THERE IS NO ONE BETTER...SERRA CADILLAC.
by maxinebrown on 12/19/2018To who it may concern I just want to let you know that your service at this place is Outstanding . Your customer service is awesome. I'm a GM employee for over 35 year and I only come to your dealership from Detroit because there is only… One Man that I feel so Comfortable with and he is so Professional and helpful with me all the time. If I could give him an award it would say. "Winner of Award Official Seal of Awesomeness" go to Mr. Matt Kaake in Service ......Please let him know that he is Awesome at all that he do. And I'm so bless to have him there to help me. Maxine and Terence Brown customer for LIFE!!!!!!Maxine, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Regards, Randy Jackson, General Manager, (586) 281-2800
recall
by ronnie7 on 11/01/2018updated 11/09/2018very well doneQuality Concerns
by DadofThree on 10/05/2017I was very disappointed by my experience at Serra Buick GMC today. I had purchased a new, used car for my daughter and brought it to Serra for an oil change and tire rotation including a GM certified multi-point inspection. I explained to… the service advisor and service technician that I didn't even require the oil change (I was still at 54% oil life remaining), but that mainly I was interested in making certain everything on the vehicle was checked and was safe before allowing my 16-year-old daughter to drive it. I initially wasn't even going to do the tire rotation, but the technician said that would be the only way they could properly evaluate the brakes so I paid the additional cost to have it done. When I was contacted by the service advisor I was informed that the car might need an alignment due to uneven wear on the tires and they I might want to consider a transmission fluid change. I know the transmission fluid was done only 11,000 miles earlier so I declined, but took their suggestion and they performed the alignment. I wasn't in a hurry and left the car with them overnight. When I picked up my car today I was disappointed to find they only filled out some portions of the vehicle inspection report. They made no indications about the battery, the tire depth, the wiper blades, nor did they check off the box that says I even needed an alignment yet the service advisor said I needed it and I paid for it, They also noted two possible leaks which were never discussed with me before and when questioned about it I was told they didn't know what the tech was referring to and maybe it was only seepage. MAYBE! They cant even tell me if there actually is a leak even though its indicated on the report twice and they are only guessing because they would not let me speak to the tech myself. I trusted a GM Service Department with my child's car and therefore her safety and they were absolutely negligent in their service. Based on their paperwork, their own inspection report, most of my vehicle inspection did not take place and I have doubts about any of the services they perform. I will no longer patronize this establishment and for your safety, and the safety of your family, I suggest you don't either.I am concerned with your review. I would like to speak with you about the details of your disappointment. I can be reached at your convenience at the details below. Thank you. Sincerely, Randy Jackson, General Manager (586) 281-2200
Serra Sales and Service
by encore16g62010 on 09/02/2016Barnard (sales) and Michael (finance manager) were informative and made the process of purchasing a vehicle an easy experience. Also, I had to bring in my 2010 G6 for recall issues and Marlene, in service, kept me updated on the service… provided pertaining to the recall and length of time it would be for the issues to be fixed. These three individuals, in my view, are wonderful assets to the dealership.Professional, Caring, and Punctual. Highly Recommend!
by nether20 on 07/11/2016This was the second time I had brought my 2014 Buick Regal Turbo Premium 1 into the service department for the same problem - I had a leaky FL tire. The previous time I had brought it in, I was out of town so I had a family member bring it… for me, and the problem did not end up getting fixed; the mechanics working on it could not find the leak after keeping my car overnight and testing it in a dunk tank. I waited a few weeks after I returned home and brought it in a second time, letting the serviceman know what had happened the last time it was brought in and also telling him what I thought was the problem: a bad seal on the rim. I had also needed an oil change, so on my birthday I decided to get it taken care of. After showing up 30 minutes early for my appointment, my car was finished in under two hours with no bill and I haven't had a problem since. I even got a cookie afterwards - Phenomenal service here. For my next car, I'll be sure to stop by the Cadillac dealer right next door. Hopefully they'll have a brand new CTS-V waiting with my name on it!Great Experience
by JohnL63 on 06/30/2016This was my first experience with your dealership. I found the truck that I wanted online and called and asked for new car sales and was connected with Bernard Jones. The entire process went very smoothly. I never felt pressured or hustled.… Bernard had the answers to all of my questions and gave me the impression that you run a first class dealership. Both he and Jim Cordes were very easy to deal with. You will be getting my repeat business.Great Service on an Overheated Engine!
by karen2973 on 06/01/2016Al Serra Service Department performed excellent service on my car. They were able to quickly locate the problem with the water pump and repair it. Additionally, they recommended service on my A/C and transmission. All were completed in a… timely manner and I was able to use a loaner while the service was completed. Great dealership all the way!Great Service
by mcrowell50 on 03/25/2016Easy, friendly, professional customer from all aspects of the visit.Service Dept
by Susan_R on 04/02/2015updated 04/09/2015This was the 1st time I visited the dealership for service on my 2013 Cadillac. I did not lease the car through this dealer, but the service reps treated me as I had. They were very friendly, knowledgeable, courteous and definitely wanted… to please. They explained the problems I had and kept me informed on the progress. To correct my issue, my service rep advised it would take approximately 2 weeks--it was fixed in about 10 days. GREAT JOB! I will definitely return to Serra!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you so much for your wonderful review! We're thrilled to hear that you had a great time at Serra Buick GMC Cadillac and that Michael made your experience feel like that of old friends. It's fantastic to know he took the time to go through everything with you, and we appreciate your understanding about the details covered in the manuals. We look forward to welcoming you back next time for more enjoyable moments! Sincerely, Randy Jackson, General Manager, (586) 281-2800
by Serra Buick GMC Cadillac on 10/01/2024