Serra Buick GMC

Too often, we only write reviews when something negative occurs or when we're pissed off. But I can't say enough good things about the sales folks at Serra Buick in Washington Township. Nine months after purchasing my used truck, water stains began to appear on the headliner. After further inspection, it was determined that the roof had been crushed in and completely replaced. The welds and rear window installation were poorly done, causing the leaking. Neither Serra or myself could have known about the damaged roof as there were no signs at the time of purchase or even months later. Nothing showed up on the CarFax either. I'll be completely honest, when I called to see if Serra would cover some of the costs, I wasn't exactly holding my breath. But after explaining the situation to my sales guy Brad and the sales manager (?) Bob, they immediately agreed to cover most of the body work costs. As a result, they have a customer for life! I applaud their professionalism and ethics when they could have easily said "not our problem." Thank you again, fellas!