Mercedes-Benz of Sudbury
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Customer Reviews of Mercedes-Benz of Sudbury
Review type:
First Ever Mercedes-Benz
by Charlene Nate on 07/26/2025
It has been a very long time since we have bought a new car and the process has changed quite a bit. We had never been to this dealership previously. They had two Mercedes SUVs we were interested in. Dominic Huard was our assigned Client… Care Specialist and we couldn't be happier about the entire process. He was great to work with. No pushy sales tactics. No trying to sell us something we didn't want. He was very knowledgable and took his time to answer our questions. I would recommend him to anyone who is in the market for a Mercedes-Benz.
I also want to state how nice the other staff was that we worked with. Everyone was great!! Amanda, Daniel, Brad, Josue. One last shout out to the front desk person, Sharon. She greeted us warmly and politely. Great first impression of how our car buying process was going to turn out. Now looking forward to having our new Benz serviced at this location as well.
151 reviews
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by Shaneze Islam on 10/21/2020The sale person Saena Nikolas was very helpful we appreciate everything she has done for us,awesome customer service,couldn’t ask for anything better,exceeded my expectations thank you saena!!!.Excellent service
by Dem237 on 10/04/2020Efficient,accommodating, friendly. Especially. Helpful customer service rep Fred Romsey.Great service
by Allen on 09/27/2020Everything was easy and taken care off as expected. Luis, the advisor was terrific.Mt
by Albert Silver on 09/22/2020It was as I expected and my my standards are high.Bought a number of cars here--never again
by Formercustomer on 07/22/2020New dealership manager--cares more about sales than service---Go elsewhere---HVAC filter problems with 2019 GLS 450 and 2017 GLC--mildew smells that blows through car. Despite cars being under warranty, service dept admits that this is a… HVAC defect and say this is a Mercedes USA problem so customer must pay for new filters service (so that car is even driveable) and then seek reimbursement through a class action lawsuit--In short, even if car under warranty, customer should pay hundreds of dollars to deal with issue and then hope to get $$ back at some point in the future. Warning to new car buyer---do NOT do business with this dealership. This is an easy problem to solve--cover it for customer and chase Mercedes yourself. After all, you are the dealer charging a LOT of $$ for a new mercedes and warranty.Random Glitch but Professionally Handled
by hdm on 02/11/2020After 3+ years of running beautifully, my GLS550 had a coolant pipe release and the engine over heated quickly. Despite never a good time to breakdown, I called the dealership, they provided me with a number for their tow company and the… rest worked as planned. I was able to UBER home, keep my meetings and text with the dealership about completion of the matter. They held a car for me in case I needed it, but luckily was able to get car back later at night. Very professional and responsive.Exceptional Sales Experience: Mr. Charles Scrymgeour
by William Smith on 12/30/2019updated 01/06/2020I had the privilege of meeting Charles Scrymgeour on a whim. He was a consummate professional, extremely engaging, and nothing but sincere throughout the buying process. I wasn't even looking for a vehicle but I ended up purchasing a very… nice Mercedes-Benz. The entire process was so easy thanks to Mr. Scrymgeour. Herb Chambers would do well by having Charles give sales and leadership training to his new staff. Charles is a fantastic person with expert vehicle knowledge. I love visiting the dealership now (socially) to have a great cup of coffee and chat with Charles on the latest in MB technology. I will not purchase a vehicle from anyone else.Outstanding Service
by JPB on 10/13/2019I have been buying cars at this dealership for the past 15 years and Charles E Scrymgeour, Sales Consultant, is the reason I am still there. He is simply superb.This is a sale leads to service review
by MD on 09/04/2019We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they… would not return to us at all. We tried emailing, calling the salesperson many times, but he just abandoned us totally. I hope the service would improve after my review, however, we will continue pursuing our state mandatory warranty work from them.Great Deal with help of Great salesman!, Charles Scrymgeour!
by Rfoyouzi on 04/21/2019Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!)… ...Unbelievable...Greatest car with Greatest price! Charles Scrymgeour is the main reason I had such an amazing experience and deal with Mercedes-Benz Of Natick. I highly recommend this place but more recommend asking for Charles. He really takes care of his customers in every single detail and aspect! So ProfessionalCan't wait to go back!
by Brian on 03/21/2019Our sales consultant was Saena Nikolas who was exceptionally professional without losing that personal touch. Saena found us the exact vehicle we were looking for in record time and without the usual sales pressure we've been accustomed… to. She guided us through the entire process so efficiently from test drives to finishing paperwork. Saena is very down to earth but not so much as to waste time or drag things out unnecessarily. All in all, I would say it was a perfect car buying experience. Thanks Saena!Great Experience
by Rid on 03/17/2019I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!Mercedes-Benz of Natick
by MA on 03/13/2019Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend… Mercedes-Benz of Natick as they have an outstanding team.Oustanding!
by Taylor74 on 02/25/2019Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like “part of the family”. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for… a great overall experience.An Extraordinary Experience
by SailOn on 01/31/2019Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not… have the ideal car that I wanted, they would order it to my specifications, and in fact, they did. They were a joy to deal with and negotiations were reasonable and pleasant, not tense and uncomfortable like other dealerships. Vito was in contact during the manufacturing of my car in Germany, it was registered and delivered to my home. Shahien spent more than adequate time programming my auto and ascertaining that I had a complete understanding of the technology present. Without reservation, I would recommend MB of Natick to everyone!Exceptional service department
by YVboston on 12/18/2018The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service,… Abdul and everyone else on that team always give me the clear impression that they're aware upfront of my service details, are ready to keep me updated me throughout the process and always follow up afterward. MB Natick should be the template for how a smooth and detailed customer service experience process should play out.My time is valuable
by LoreleiR on 09/23/2018I don't know of anyone that enjoys taking their car in for service of any kind. But, Mercedes Benz of Natick makes every aspect of having to do so the least painful. Their on-line scheduling is so simple, Leo greeted me the minute I drove… into the garage. They have a loaner ready and waiting or always have a ride if I need one. They finish when they say that are going to be finished, explain everything they did, in detail. My car is always clean and vacuumed and I leave knowing that they value my time. If I do wait for my car, they inform me how long I can expect to wait and they have quality coffee/espresso and pastry in the waiting area, all the news papers, wifi and morning news programs. The seating is comfortable and clean.Worth Finding this Dealership! A+++
by RSN01890 on 09/05/2018Great place to buy a car! My wife and I were looking for a used GLK350. The Sales team, David Shobeiri, and Manny Sheikh were outstanding. David was animated, excited and genuinely enthusiastic about Mercedes. Manny was professional, and… great to do business with. Shahien worked with us for car delivery and education. Shahien made sure he put the customer first, with attention to every detail to make sure we were satisfied. And Jamie in the Finance area, was straightforward, clear and concise explaining our options. Mercedes financing deals were outstanding. A great overall experience! Everyone at the dealership was committed to making this a great experience, which is not always the case at other dealerships. Thank you!...Mark & JulieOutstanding first check up!
by Alfredo on 08/14/2018Thank you to all the service folks at Mercedes Benz of Natick. They did an outstanding job!Service Review
by RayJ360 on 08/10/2018I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, and have had many Mercedes bought and serviced there. Also a couple of BMW's when they… carried both makes. I also have a Mercedes that is serviced in Naples, FL, Suzanne Daniels is easily the best service adviser that I have ever dealt with, anywhere. She is very knowledgeable technically, and always goes out of her way to help out no matter how complicated the issue is. A pleasure to deal with. People like Suzanne, Steve Boston, Fred Romsey, and Jamie McCracken are the reason that I stay there, even though there is a closer dealership.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Mercedes-Benz C-Class
About our dealership
Charlene, thank you for choosing Mercedes-Benz of Sudbury. We're pleased that Amanda, Daniel, Brad, Josue, Sharon, and especially Dominic left a great impression. Enjoy your new Mercedes-Benz SUV! Safe travels!
by Mercedes-Benz of Sudbury on 07/28/2025