Mercedes-Benz of Sudbury
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Dealership Service Review
service Rating
Random Glitch but Professionally Handled
Written byon 02/11/2020
After 3+ years of running beautifully, my GLS550 had a coolant pipe release and the engine over heated quickly. Despite never a good time to breakdown, I called the dealership, they provided me with a number for their tow company and the rest worked as planned. I was able to UBER home, keep my meetings and text with the dealership about completion of the matter. They held a car for me in case I needed it, but luckily was able to get car back later at night. Very professional and responsive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes