Mercedes-Benz of Sudbury
Customer Reviews of Mercedes-Benz of Sudbury
Review type:
Fantastic Experience at Mercedes-Benz of Sudbury!
Excellenf
by Sophiag on 08/07/2018So impressed with this dealership. The sales process was easy, friendly, and smooth. Highly recommend coming here for a new MB and continuing with the service department.GLE purchase
by hthkyo on 07/30/2018I am very satisfied with the service provided for me at the dealership. Any question I had regarding my new vehicle were answered swiftly. I appreciate the fast delivery of my new vehicle.I love it
by MargaretiTostes on 07/29/2018Katie was wonderful. She was very attentive, dedicated and did an excellent job since the beginning. I really appreciated everything before and after we got the car. Thank you Mercedes-Benz of Natick and thank you Katie.Service
by Maureen on 07/19/2018Service Advisor Cameron Wilmot went all out I have been coming there for nearly 5 years since I purchased the car at your dealership. I was never pleased with any one of the previous service advisors. I was very happy I finally got a… service advisorand who knows what he is doing and wants to take care of the customer. He was very patient not in a hurry like the others and understanding. I wouldn’t go to anyone else but him.Thanks for making my birthday amazing! I love my new convertible!
by Momturned50 on 06/07/2018Thanks for making my birthday amazing! Love my new convertible! B was great to work with- even drive to Maine to get my new car!Awesome experience
by Crowe123 on 06/04/2018Normally I don't like cars salesman but Moises was so helpful and insightful with my shopping experience, when my lease is up I will definitely be going back to him.Great buying experience
by Eek1973 on 05/15/2018Gary and MB of Natick were great...including Cong and Jamie in Financing and Shahein for his help with all vehicle features! We went in on Saturday May 5 and Gary spent a solid hour plus with us as we sat in the GLE class, then the GL and… then checked out the E class, then the S63 AMG and finally the S560. No pressure at all and Gary knew everything about each car. We sat in the E 43 as well but kept coming back to the S560 as the most comfortable option. We returned on Monday evening and confirmed the S560 was the right car for us after a test drive...as long as we wanted...no pressure...we returned and initiated the purchase discussion. We could not finish that evening, but Gary knew what we wanted and a few texts later and we were good. Then began the search, as the vehicle we wanted was not in Natick. Nor was it really anywhere to be found_in_the_country!!! Gary lead the search and found the car and negotiated delivery from another dealer and kept us informed of the status all along the way. The car arrived on Monday, May 14 and he handled all the prep, made sure everything was in good order and was just totally ON the entire time. The buying experience through Gary was along the line of concierge service at the Ritz...bow tie and all!!! MB Natick is the nearest dealer to me, and Im thrilled to have started a relationship with them for this S560 4Matic and future vehicles! Thanks Gary!!!Thank you for your review! Happy to know that Gary helped you pick the perfect car for you! He is a perfect example of the customer service that we strive for! I'll be sure to pass along this review to him. We wish you many happy miles, and thank you for your business. Best, Brad Craig, General Manager.
Great sales experience!
by New_MB_owner on 04/05/2018I recently purchased my first Mercedes-Benz from this dealership, and the whole experience was quite good. I received full and fair value for my trade, as well as a very good discount on the new car. The sales team was very attentive to my… needs and my budget and worked diligently to get me into the right car. Would definitely recommend Mercedes-Benz of Natick for anyone shopping for a new M-B.Outstanding Experience
by Augie7107 on 02/25/2018Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle and I worked with Zine Bentoudja to finance. Ian Costello is my service advisor. In my… opinion I have gained both personal and professional relationships with these individuals over the past couple years. It is a pleasure to do business with this dealer and I know my car is serviced to perform like new every time. They have gained a devoted customer and I have shared my experience with family and friends suggesting they patronize Mercedes Benz of Natick as well.Thank you so much for taking the time to share your experience! We are incredibly fortunate to have David, Zine and Ian on our team and I'm so happy to know you enjoyed working with them. I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. Best, Brad Craig, General Manager
Charles truly shines
by Womanontherun on 02/23/2018Charles was instrumental in my car purchase. Thank you for your supreme professionism. Your attention to detail, your patience, product knowledge extreme candidese were flawless.Thank you for taking the time to share your experience working with Charles! I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. Best, Brad Craig, General Manager
Best Dealer
by mvsousa on 01/27/2018This was the first time I bought a car with this company and I was very satisfied with the results.everything worked perfectly Thanks Jose Cabreras and Cong.Thank you for taking time out of your day to write this review! Please let us know if there is anything else we can help with. Best, Brad Craig, General Manager
Awesome dealer
by Didi1668 on 01/14/2018Outstanding service, quality of work finished within the quoted time frame. 5 stars!Thank you so much for taking the time to share your experience! Best, Brad Craig, General Manager
First-Class Service
by BPFlood on 01/11/2018I had a bubble in my front tire -- probably hit a New England pothole. Mercedes-Benz of Natick got me in fo an appointment with a loaner the very next day. The car came back with the new tire at a fair price, plus an inspection sticker.… They even cleaned the snow-stained rubber mats inside! Great surprise.Excellent, friendly service!Thank you for leaving us your detailed feedback! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! Thanks again and we look forward to assisting you in the future. Best, Brad Craig, General Manager
MB of Natick
by MBGUYMendon on 01/08/2018Great service, professional and friendly staff. My concierge for service was Luis and he was awesomeThank you for your time and recommendation. Should you need anything else, please do not hesitate to call. Best, Jonathan Goldberg, General Manager
Gary Fine
by tkamens on 12/31/2017I recently leased a 2017 c300 loaner and from start to finish, the entire experience was amazing. In fact, I had my wife call him the same night and we almost bought another car. Gary is an excellent salesman and goes above and beyond… what you would expect. Even the small things, like giving me new tape for my EZPass to stick to the new car's windshield. Nothing goes unnoticed. I look forward to working with Gary for years to come.Thank you for your glowing review! We strive to offer all of our guests exceptional service both before and after the sale. Employees like Gary make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Happy New Year! Jonathan Goldberg, General Manager
Purchase of E63
by Tye1111 on 11/25/2017I've been buying cars for 25 years now, and have had many good experiences. But I must say, the Natick Mercedes Benz experience was by far the best I have ever had. They were respectful, professional and skipped with the antiquated sales… pitches of yesteryear. They had a passion for the cars they were selling and a love of being professional from the initial contact with me, through the negotiation, signing the deal, processing through the business office and finally at the pickup. It was especially stark given the fact that the other dealerships pushy ineptitude with the artificial sales pressure tactics were so stark. The Natick MB team was truly amazing. They clearly loved the car they were selling me (E63 AMG S), understood what kind of car it was, and respected my choice and desire for wanting to buy the car. My deepest gratitude to Jose Cabrera, Cong Truong, and James the finance manager. You all did your profession proud in the way you conducted yourselves. I will say that the entire dealership was superb to me, and my children, and it is impossible to remember all your names. I can't thank you all enough for making this such a great experience! I thank you again, and look forward to dealing with you again when my wife goes to purchase her next car.Thank you for taking the time to leave us a review! I'm thrilled to know you enjoyed working with Jose, Cong and James. We understand the importance of making the sales process hassle-free and efficient and they certainly exemplify that. Thank you again and enjoy your new E63! Best, Jonathan Goldberg, General Manager
Dishonest and untrustworthy
by Innov8Science on 10/16/2017I would give this MB branch a 'no star' rating, if I could. I gave it a good review several years ago and have always been a loyal customer. But I will never ever return to this dealer. You see, this past Saturday one of their employees… stole my wedding ring which I left in my car! The night before, on Friday evening, I took my wedding off and left in my car before I went to my gym for my usual boxing class. I did this regularly. But, this time, the next morning I took my car to this MB dealer in Natick for annual car maintenance per request. As I was waiting in the hospitality room, I kept wondering if I should back to my car to retrieve my wedding ring. I thought it should be safe as I couldn't imagine their technician(s) would steal my ring. Big mistake! I didn't think much of my ring until I got home. I began to look for it later and I was shocked and disgusted when I found out my ring was gone! Don't trust this dealer, or least don't leave any valuable in your car when it is being serviced at this dealer. Very dishonest. I am filing a police report.Exceptional Experience
by mikeskryz19 on 09/07/2016So glad I decided to get a CPO Mercedes from MB of Natick. Everyone was very helpful, especially Gerson and the finance manager. They were so great that I made the 35 mile drive from Attleboro to Natick just to work with those guys. Job… well done.Excellent
by Sdrklnc2016 on 08/02/2016This is my second purchase from mercedes of natick I was not sure which car to go with until i went to mercedes of natick I went to see new cars and Silvano Senn helped to choose He did everything he can to make me happy He answered all… questions i had and cleared my mind I am %100 happy with customer service and the car i boughtThank you so much for your feedback and recommendation. We're so glad that you had such a positive with our dealership, specifically with Silvano. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Mercedes-Benz! Best, Eric Ferits, General Manager
Excellent Team
by rahezaveh on 08/02/2016After bouncing around from different dealerships, I found myself at the Mercedes Benz of Natick. The atmosphere of the facility was very open and warm. I had worked with David Shobeiri, who was wonderful and made the car buying process a… pleasure.Thank you! We're thrilled that you had such a positive buying experience while working with David. He is truly an asset to this team. May you enjoy many safe and amazing miles this summer in your new Mercedes-Benz! Best, Eric Ferits, General Manager
Great experience purchasing a CPO C-Class
by wheeldon on 07/28/2016CJ was great, very honest and helpful - and we're thrilled with the car we ended up with.Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Eric Ferits, General Manager
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Anupreet, thank you for sharing your outstanding shopping experience with Charles, Dakota, Yatin, Jonny, and our team at Mercedes-Benz of Sudbury! We're delighted to hear that every step was seamless and hassle-free. Enjoy your new Mercedes-Benz GLS, and we appreciate the recommendation!
by Mercedes-Benz of Sudbury on 12/23/2024