Mercedes-Benz of Sudbury
Customer Reviews of Mercedes-Benz of Sudbury
Review type:
Fantastic Experience at Mercedes-Benz of Sudbury!
Fantastic Experience at Mercedes-Benz of Sudbury!
by Anupreet on 12/20/2024My husband and I had an outstanding experience working with the team at Mercedes-Benz of Sudbury. From the moment we arrived, Charles, our Sales Consultant, made the entire process seamless and stress-free. He is not only highlyβ¦ knowledgeable about the vehicles but also genuinely dedicated to finding the right car for your needs. What impressed us most was his professionalism and honesty. Charles was transparent about every detail and worked diligently to ensure we received a fair deal for our GLS, all while avoiding any pressure or sales tactics. His communication was excellent throughout, always keeping us informed and promptly answering any questions we had. His attention to detail and friendly approach made us feel confident and comfortable at every stage of the process. The business side of things was also smooth, with Yatin offering us a competitive financing option and providing helpful information about warranty packages. When it came to the post-purchase experience, Jonny was exceptional. He took the time to walk us through all the features of our new car, demonstrating impressive patience and expertise. His thoroughness and willingness to address every question left us feeling completely at ease with our purchase. Jonnyβs commitment to a personalized, informative experience was truly standout. Thanks to Charles, Dakota, Yatin, and Jonny, we drove off feeling thrilled with our new car and the level of service we received. We highly recommend Mercedes-Benz of Sudbury to anyone looking for a positive, hassle-free car-buying journey.Anupreet, thank you for sharing your outstanding shopping experience with Charles, Dakota, Yatin, Jonny, and our team at Mercedes-Benz of Sudbury! We're delighted to hear that every step was seamless and hassle-free. Enjoy your new Mercedes-Benz GLS, and we appreciate the recommendation!
Mercedes of Sudbury, MA: Discriminatory Sales Practices
by Nicholas McDonough on 09/20/2024Mercedes of Sudbury, MA was aggressive but the experience overall was poor and unprofessional. They need to train their staff. I was contacted by two (2) people from their Internet Dept., which is redundant. Specifically I took issue with aβ¦ few things: 1. Video sent by the young man revving the engine at cold start and then stating the cabin is quiet with the front door open. Foolish behavior. 2. One of the reps said she could not finance me since I live In California due to emissions law and Massachusetts not able to issue temp tags. Then asks would you be able to pay cash? Absurd request. I corrected her. I was then informed it's "company policy" not to issue temporary tags. Discriminatory to say the least and they try cover their false information. As someone who has purchased cars for well over 20 years and has worked on every car I've owned, this dealership is incompetent. I would find another dealer that is customer centric and deserving of your business. ππ«. ππ«π¬π‘ππ, ππ π‘ππ¬ ππππ§ ππ¦ππ’π₯ππ ππ§π ππ‘π¨π¬ππ§ ππ¨ π’π π§π¨π«π π¦π² ππ¨π§πππ«π§π¬. UPDATE: I have filed a complaint with the Attorney general and Mercedes USA. The dealership has chosen empty rhetoric over action. I am exploring legal options.Nicholas, thank you for reaching out. I'm disappointed to hear we didn't leave you with a better impression and apologize for the lack of follow-up communication. I will be reaching out to you shortly so we can discuss these concerns further and work toward an appropriate resolution. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com
BAD EXPERIENCE
by Igor F on 06/24/2024Absolutely disappointed. Internet manager Daniel De Morales Silva claimed that their internet service was down to check on my credit to move on with financing the Escalade I have tried to purchase for 4 days. Finally, The internet manager⦠has informed me that somebody came with the cash and have purchased the vehicle so it's not longer available after all. I own limo company and purchasing vehicles every year for about 30 years. I heard similar stories before in my experience and of course never will come back to the Dealership like this. So just a warning for consumers - DONT GO TO MERCEDES DEALERSHIP OF NATICK MAIgor, Hearing this is truly disappointing. We appreciate your feedback and hope to resolve these concerns with you directly. If you want to discuss this or have any other concerns, please reach out. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Howard Rosenberg - Sales - Mercedes-Benz Natick
by GJC on 06/19/2024I don't usually write reviews, but for those interested in purchasing or leasing a vehicle at Mercedes-Benz Natick (soon to be Sudbury), I would highly recommend asking for Howard Rosenberg. In dealing with Howard, from the start I felt as⦠if I was dealing with an "old pro". Very relaxed and comfortable, no high-pressure sales tactics, just straightforward. In addition to this, on my sale, Howard's greatest attribute was communication. Things are sometimes delayed, the "shop" might be backed-up, your insurance info could be delayed in coming in, decision-makers can be temporarily out-of-pocket, etc. - these things can be frustrating, but they happen. What makes the world of difference is someone like Howard, who reaches out and communicates, who fields calls (and returns them!), even after deposits & payments have been made...that's follow-through. I can't say more about the dealership from 1st hand-knowledge, but I would buy a car from Howard again for sure. Great guy, a guy who understands customer service the way us 'older' folks knew it. :)Thank you for sharing your experience! We're glad to hear Howard provided excellent communication and service throughout the process at Mercedes-Benz of Natick. We appreciate your recommendation and look forward to assisting you again in the future!
Easy & Efficient
by Renee on 06/05/2024It was an easy smooth transaction, the salesman Gabe was very kind & helpful being we were buying it from 300 miles away. He made us comfortable knowing we are buying a good car. It was pleasant experience overall.Renee, we're delighted to hear that Gabe made your long-distance purchase a smooth and pleasant experience at Mercedes-Benz of Natick. Enjoy your new car!
Most excellent!
by Sue on 04/25/2024My experience at Mercedes of Natick was over all great. I had to wait for a Title to arrive for the vehicle I bought but it was so worth wait. You get the attention you deserve when you have questions or issues that concern you. The salesβ¦ person (Chris),and sales manager (Nick), are very attentive and put you at ease. The financial person (Yatin) was so informative whether itβs warranty information or financial end of it, he explains and cover all options. I never had that experience at any other dealers. I will go back for my next car. Please check them out. Youβll be glad you did. Sincerely. Sue.Sue, it's wonderful to know that Chris, Nick and Yatin were able to provide you with the excellent experience we strive for at Mercedes-Benz of Natick. We look forward to seeing you again when it's time for your next car!
Superb Service!
by AJ on 03/13/2024As in the past, and again this time as well, Brian was superb in taking care of my service needs. He was very attentive to my request - including running to the service bay when I had an additional request after the work had started. The⦠family was happy to see a serviced car that had also been washed and cleaned! I highly recommend Mercedes Benz of Natick for all your service and care purchase needs!Hi AJ! It's great to know that Brian and our team at Mercedes-Benz of Natick continue to meet your service needs! We appreciate the recommendation and look forward to serving you again in the future. Enjoy your clean car!
Excellent service and repair
by Dan on 03/10/2024Were able to replace my damaged tire same day from inventory and dealt with my warranty company making the process seamless. Also cleaned the car inside and out!Dan, it's great to know that our team at Mercedes-Benz of Natick could help make your tire replacement process seamless and efficient. Thank you for choosing us! We're always here for you! Enjoy the clean car!
Drew G is the best!
by Deb C on 01/26/2024Drew G. is amazing! He helped me choose the perfect car and made the process enjoyable and easy. In fact, this is the second car I bought from Drew and when I'm ready for my third I will definitely go back to see him. The selection of cars⦠was vast and the prices are fair. Kudos to Mercedes-Benz of Natick and Drew for making the car buying process a joy!Hi Deb C! We're so glad to know that Drew has been able to assist you in finding the perfect car not once but twice! We appreciate your loyalty and look forward to helping with your third purchase at Mercedes-Benz of Natick. Thanks for sharing this joyous experience!
Fantastic service
by BarbM on 01/03/2024Brian is a wonderful Service Adviser. I have used him several times. He is professional, attentive and gets things done quicky with an awesome car wash!!Hey Barb, we're delighted to know that Brian has consistently provided you with top-notch service experience at Mercedes-Benz of Natick. Thank you for choosing us! We'll see you next time. Safe travels!
Fantastic service
by BarbM on 01/03/2024Brian is a wonderful Service Adviser. I have used him several times. He is professional, attentive and gets things done quicky with an awesome car wash!!Hey Barb, it's great to know that Brian has been able to provide you with an excellent service experience at Mercedes-Benz of Natick. We appreciate your kind feedback and look forward to serving you again in the future! Safe travels!
Great Sales team
by Mot Tran on 12/29/2023Excellent service. The sales team were very nice and informative. Sara who was assigned to us answered all of our questions and really helped us find the perfect car for us. She really made us feel we could ask any questions regarding our⦠purchase and went above and beyond finding answers that were not readily available.Hi Mot! We're delighted to know that Sara from our team at Mercedes-Benz of Natick was able to provide you with excellent service and answer all your questions. It's great that we can help find the perfect car for you! We appreciate your feedback, thanks for choosing us!
Unplanned issue solved
by RMH on 12/01/2023I went in without an appointment due to punctured tire. Jason verified they had the correct tire in stock since the old one couldnβt be patched. The problem was taken care of while I waited. Everyone, as usual, was extremely pleasant andβ¦ helpful.We're glad to know that Jason and our team at Mercedes-Benz of Natick were able to assist you promptly. Thanks for sharing your experience and please don't hesitate to reach out if we can be of service again in the future!
An easy experience -- thank you, Chris!
by KMJ on 11/04/2023I purchased a preowned Audi from this dealership and had a wonderful experience from start to finish. Chris Leigh was my salesperson and he made what can often be a stressful situation easy. I never felt pressured -- it was more like⦠shopping for a car with a very knowledgeable friend than a salesperson. Chris made sure I was happy with the car at delivery and beyond, even helping me fix a leaky tire a few weeks later. I wasn't sure what my experience would be purchasing something other than a Mercedes from this dealership, but they treated me so well throughout the process. I'm very impressed!We're delighted to know that you had a wonderful experience with us at Mercedes-Benz of Natick. It's great to see Chris was able to assist and make the process stress-free for you! We strive for our customers' satisfaction, regardless of what car they choose. Thanks so much for your review!
Saena was excellent, professional and helpful!
by Josh on 11/02/2023I was fortunate enough to have Saena as my sales professional when I decided to go to the dealership to look at a car. She had it out front and ready to go when I got there! With a quick copy of my license we were off on a test drive and⦠she had a very easy approach without trying to make a sale. When it came down to negotiate for the vehicle she advocated for me and did everything she could to get me the best deal possible. After selling me the vehicle she personally took it to fill up the gas, helped me empty the vehicle I was trading in, gave me a congratulatory hug before leaving and had me home to the family by dinner time! She even followed up to make sure everything was OK and I was happy.Josh, it sounds like Saena went above and beyond to make your car buying experience at Mercedes-Benz of Natick a great one! We're glad she could help you find the perfect vehicle. Enjoy your new ride!
Wonderful team
by Bonnie B on 10/31/2023These folks know how to treat customers. Dakota navigated me through a couple of snags and helped me not worry about the process, and I ended up with a fantastic vehicle I will enjoy driving for years! The manager did try to get me to go⦠for a much more expensive model, but I stuck to my budget and I am very happy with the outcome!Bonnie, we're delighted to know that Dakota and our team at Mercedes-Benz of Natick were able to assist you in finding the perfect vehicle. We always aim for a stress-free process! Enjoy your new ride!
Loved the Sales, Hate the Servie
by Nina on 10/19/2023I had a great experience with Nick my sales agent, but beyond that: So when I bought this car, I bought a "3 year service package." I drive ridiculous amounts due to the nature of my job. At my 3rd service appointment, which I was⦠doing a a dealership closer to me, I was informed that I had too many miles on my car and that I would have to pay out of pocket for the service. 400.00 They told me that the business manager had done my contract incorrectly, and that I would have to call them. So I did. He explained to me at this point, that because I had put 30k (in less than a year) on my car, that I had exceeded the 3 year mileage, and they would not give me my last paid for visit. I asked to speak to a manager, and he told me that the manager would call me. He did not. I called again, and was told that the sales manager would call me back in an hour. He did not. I called a third time, and spoke to the general manager, after waiting 3 hours for the promised 1 hour callback. I explained the situation, and then he agreed, that they were not used to be driving as much as I do, so it was a misstep. All I asked for was my third paid for service, and he said done. Today, I took that car in for the service, got the loaner and was on to my work day, when I was called and told that they would not honor what I was told, and he'd said because of my mileage that I could only have a 20% discount. I called the other dealership, closer to home, and went back to get my car. Took it to Mercedes Benz of Burlington, and they serviced it same day as a courtesy while giving me hot tea. While I was there, I priced out my next car, because I don't want anything in my life that even makes me think of Natick.Thank you for the review, Nina. It's clear we've fallen short of our goal to provide exceptional customer care and we sincerely apologize for any frustration or inconvenience that's occurred as a result. I will make sure this feedback gets addressed with our team and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com
Helped me get the car of my dreams!
by Jill on 06/26/2023Charles was so helpful in helping me build my dream car. He kept me posted the whole build - would highly recommend and return for my next car!Jill, thank you for the glowing review! We're so glad that Charles helped you build your dream car and kept you updated throughout the process. We appreciate your recommendation and look forward to serving you again at Mercedes-Benz of Natick!
Awesome!!!!
by Peter on 04/26/2023A fabulous dealership to work with! Both Dakota and Yatin were very prompt and professional, would definitely buy from them again.Peter, We're so glad that Dakota and Yatin provided you with prompt and professional service during your visit. We look forward to the opportunity to work with you again in the future! Thank you! - Mercedes-Benz of Natick
Above and Beyond!
by Mary Louise on 04/22/2023We had a scheduled service and the results were serious for an 8 year old car. So we investigated purchasing a new car. Because it was late in a Friday afternoon, and we hadnβt eliminated repairing the car, Brian took all pressure off. Heβ¦ offered to keep the car til Monday for us to make our decision. We bought a new car, later in the afternoon, and Brian was another big part of our terrific Chambers experience. Weβve been customers for 35 years! Brian made an unexpected situation, easy!Thank you for the kind review, Mary Louise! We're truly honored to have earned your business for the past 35 years and are thrilled to hear that Brian took such wonderful care of you throughout this most recent experience. Enjoy your new vehicle and please don't hesitate to reach out the next time our Mercedes-Benz of Natick team can be of assistance!
Great car sales experience.
by Dr Tim on 03/11/2023I wanted to share my great experience at Herb Chambers Mercedes of Natick. First and foremost was my salesman Brian Trebicka who helped to make the sales experience easy breezy. Sure he wanted a big down payment and a high price but he was⦠also fair and accommodating. Later after negotiations, he facilitated paperwork and out of state car registration BS with ease and professionalism. On his own he ordered new mats for my dream SUV. Brian is the best!Thank you for the wonderful feedback! We're so glad Brian had the opportunity to assist you with your purchase and we'll be sure to let him know how much you appreciate his excellent service. Enjoy your beautiful new SUV and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Anupreet, thank you for sharing your outstanding shopping experience with Charles, Dakota, Yatin, Jonny, and our team at Mercedes-Benz of Sudbury! We're delighted to hear that every step was seamless and hassle-free. Enjoy your new Mercedes-Benz GLS, and we appreciate the recommendation!
by Mercedes-Benz of Sudbury on 12/23/2024