Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Review type:
Zero to Purchase in under 5 seconds
Good service
by Jim B on 01/10/2022Eric and Lisa were very courteous in my long distance calls and Eric was great enough to keep me first in line until I arrived w my trade. Nate handled the transaction and all went smooth. Would recommend Herb Chambers auto group and thus… dealership to othersEric, Lisa, and Nate will be thrilled to hear you had a five-star experience shopping for your new ride! We appreciate you taking the time to leave Herb Chambers Ford of Braintree this awesome feedback! Thank you for being a customer!
Excellent
by Lisa on 01/08/2022Had a recall and had to being car in..staff were very professional and prompt...Thank you for visiting us here at Herb Chambers Ford of Braintree, Lisa! It was our privilege to serve you and we hope we have the opportunity to do so again in the future!
Great!
by DJ on 12/29/2021Friendly, efficient, quality service. Jack was superb.Thank you so much for your kind words and five-star rating, DJ! We're happy Jack and the Herb Chambers Ford of Braintree team helped make this experience easier! We'll see you next time!
Hour long oil change
by MC11 on 12/09/2021Made a reservation for a simple oil change before work at 7 am. Got their 5 minutes early, they wouldn’t help me until 7:01. I waited about 1 hour before I asked my the specialist what was going on with my car when one of the mechanics was… talking to him about a quote. They spent an hour to see what else they could charge me for instead of doing the service I required. I still waited another 15 minutes after they said they would bring the car down to tell me they didn’t actually do the oil change. I ended up waiting another 15 minutes for them to bring the car around. Awful service.Faulty used SUV, BEWARE!
by Dee on 11/12/2020Worst experience Ever! Beware. I found a used 2012 Escape Limited with 58k miles on their site. I had been on a search as I loved my last one and like the lifting rear window. Called and spoke to Lisa, after speaking a bit, I received an… email from Eric. I live 2 hours away and after being told this car was extremely clean and well cared for by both people I agreed to complete a credit form to purchase as not to loose the deal. They would not accept a credit card down payment over the phone until I could get there. There was a 30 day return policy. My loan was approved and almost 3 WEEKS later the SUV was delivered to me, new driver seat cover and AC compressor, and they took my trade, 2014 Jetta Diesel, very nice 37k miles. Ok so, on delivery I went to start SUV, strange noise and delayed start. I was speaking to Eric, they forgot my paperwork and no spare key. I had him listen to noise. We agreed they would pick it up in 3 days later and give me a loaner during that time. I took it to a friend and put it on a lift. THERES A HOLE IN THE SUB FRAME! Mind you it Passed Inspection. I called Eric, he was surprised and stated they would look at it, along with other things, I had found over time the auto locks did not engage when in drive, when you push the Auto button for the heat and the AC came on, the heat was barely hot unless you turned it to 80, the wheel well they fixed rust on was just a piece of metal riveted on the inside, paint blisters were still there, the center console was loose, the passenger front door speaker was blown for a few things! First Eric apologized and said they missed the hole in the sub frame and would cancel the sale. Then I received calls from GM Scott Lewis. The outcome was they would fix the hole?! and other problems, I could take the SUV have my mechanic/ body shop look at it and make a final decision within 2 days. I was confused?and agreed. I spoke to my friends and they said, “NO” I called and left a voicemail for Scott. Hmmm there was a lot of radio silence and voice mails left. Seems I could only get in touch with Eric & the GM was suddenly too busy to answer his phone. Again, Eric was left to apologize. When I did reach Scott , he was very busy and had to deal with customers on the floor and told me he was only involved for 2 days. I guess I wasn’t a customer?! and that’s bull because these issues are discussed in daily morning meetings. He did not call me back several times and I ended up driving there on a Saturday morning to get my car back and end the deal... BTW, I didn’t get my car back, that’s another story, but I will NEVER deal with them again! I bought a beautiful used Escape from a Ford dealer in Holyoke MA and they were awesome!!!Great Service
by AshleyRussell on 07/09/2018I recently leased my first vehicle and had an excellent experience. My sales associate Frankie Santiago listened to what I needed and found the perfect vehicle. He helped me through the entire process, which as a first time buyer was… extremely helpful. I would recommend Frankie to anyone looking for a vehicle.Omar in sales
by Westbridge on 07/06/2018Omar is a gentalman willing to take time with u a pleasure to talk to knows his cars goes the extra mile to make sure you know what you are buying and understand how car works very excellent person and salespersonPurchased vehicles
by Montana21 on 06/05/2018updated 06/19/2018Scott Lewis is the most comfortable man to deal with, makes purchasing a vehicle a pleasure. We have and will continue to buy all our vehicles through Herb Chambers, because of folks like Scott. Thank you.Warranty work on truck
by Jonno81 on 05/04/2018I have a 2017 f-350, that I did not buy at herb chambers, ( my mistake).. Anyway with the truck less than a year old I noticed vibration with the truck when it got over 70mph but yet it would go away if you went faster than 75, so I went to… the herb chambers truck center to have them look at it. Gary Mitchell is the service manager, I can not say enough good things about that guy! VERY professional! He was honest with me from the beginning explaining how busy they were but they would get me in and out as soon as they could, I had to wait almost 3 weeks for an appointment but I did not mind, well worth the wait! They got my truck in looked at it and discovered I needed a new driveshaft, they had to order this part and rather than take my truck apart and have me be without it for a few days which is very hard when self employed! He called and told me the situation and let me take it back until they had the part and said we could schedule it to come back at my convenience! Bottom line is I know warranty work is nothing great for them but they made it feel like my truck was very important to them. Gary and his team are the best out there! They did great work on my truck and handled the problem very professionally, I will definitely be sending other fellow truck guys Garys way!Thank you for your review! Happy to know that you are satisfied with the service you received. We are always striving to provide our customers with excellent customer service. We know that having work done on your vehicle can be very stressful, and we try are very best to make it as hassle-free as possible! Thank you for your business and we look forward to servicing you again in the future! Best, Scott Lewis, General Manager.
Jason A is the best!!!!
by mikeyjr3 on 03/08/2018This was my second purchase and it was a great experience again. Jason A. is the best. Great guy. Jason knows his business and makes the process so easy.Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments with Jason. Until we have the opportunity to work with you again, take care! Best, Scott Lewis, General Manager
My New Ford Limited Truck!
by moonman4 on 03/03/2018I can not tell you how much I love Ford trucks! I lease them and have intentions to buy my last lease out right when the time comes. But for now I'm happy with everything! The dealership I use is because my sales guy (Nathaniel Gamble)… treats me like I'm part of the Herb Chambers family! Nathaniel and the rest of the team treated like a king from sales to service. They can't get any nicer and go out of there way to make sure you are completely satisfied with what you need. I'm truly truly happy with everything at my dealership. I left today after picking up my truck one happy camper and will always buy and service my vehicle there.Thank you for your business and look forward to working with you again in the future! Kind Regards, Scott Lewis, General Manager
Great Leasing Experience
by acruss23 on 06/26/2017I leased a 2017 Ford Escape from Frankie Santiago and received the best service ever. He was patient and answered all of my questions without hesitation. I had never leased before so he explained the entire process to me and made sure I… understood it all. He was extremely knowledgeable about all aspects of the vehicle and took the time to show me how everything worked. Not only will I lease my next vehicle from him in three years, but I will make sure anyone I know that needs a vehicle goes to see him.We really appreciate you taking the time to leave feedback about your experience with Frankie! A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Scott Lewis, General Manager
Straightforward Salesman!
by Ironhog96 on 07/09/2016I just bought a 2014 Ford Escape Titanium from Herb Chambers Ford of Braintree, Ma for my wife. I traded in a 2014 Honda CRV EX-L lease and he got us a price within our ball park range and I was happy. I am a full time military member and… don't have the time to run around for deals. The 2015 Ford is great, the price was right, my wife is happy, Frankie Santiago, the salesman was very pleasant, no pressure and extremely professional. I would refer anyone to Frankie for a car purchase. Kudos to the Herb Chambers Ford group of Braintree!Thank you so much for your business and we hope to have the opportunity to serve your family's automotive needs for many more years to come! All the best, Scott Lewis, General Manager
Great Sales Team!
by sully88 on 06/01/2016I worked with Frankie Santiago (sales) in leasing a Ford Escape SE, he was very helpful, friendly, not-too-aggressive, and straightforward, all around good guy. The pricing negotiation experience was fair and they gave me the best price… of 5 dealerships. They did not waste my time (like many dealerships do.) I would recommend doing business with Frankie if you are looking to buy or lease a new car. In the finance department I worked with was Kevin Norton, and he was excellent as well. Explained everything and was very nice. I will definitely go back they are both 5 star guys!Thank you for taking the time to write this review! We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of Frankie and Kevin's dedication to go the extra mile to please our guests. We greatly appreciate your fantastic recommendation and look forward to serving your automotive needs for many more years to come! Best, Scott Lewis, General Manager
New Car
by Libby018 on 04/23/2016After renting a vehicle for over 1month, I finally decided to explore the car buying process and ended up at Herb Chambers Ford in Braintree. My husband and I figured we'd just come by to take a look at our options as we've never purchased… from a dealership before (only auctions) As we wandered about the lot, a salesman Omar A. approached us and offered some help. I had no idea what type of car I wanted and I admit, I'm very indecisive. Omar was very patient and knowledgeable. After some time, I was able to decide on a car. Omar made the process very easy and my nightmares of buying a new car have dissipated. Thanks Omar! :)Thank you! It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Omar was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Scott Lewis, General Manager
Great experience
by Sunshyne122772 on 04/18/2016I walked into the dealership just expecting to test drive a few cars before deciding on what I might want. The whole process went so smoothly with the help of Frankie Santiago and Jim in finance that I ended up driving my brand new car… home that day! I am normally intimidated by dealerships but was made to feel very comfortable this time. Thanks for all of your help guys!Thank you for providing us with this great feedback! Frankie and Jim are wholly devoted to the success of our guests experiences and we are so proud to have them on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Best, Scott Lewis, General Manager
Hidden charges
by kbondar2015 on 12/01/2015My wife went to Herb Chambers Ford of Braintree to get a second key for the car. When she got home we found a $8 fee on the bill -"environmental protection". My wife went back and asked what kind of fee is it and why would you charge it… when you make a key! They told her they topped off the fluids. Nobody asked them to do it nor did they tell her they had done it. Plus the car was fully serviced just a week prior to that with all fluids topped off. This is such a shameless scam. I really hope they will fix it - otherwise the dealership seems to be good.Fantastic Experience From Beginning to End
by Momvangone on 09/19/2015As someone who was coming into my buying experience with fear, a few issues that needed some confident and comforting customer service and of course, some advice when it came to picking my very first new car after having a "Mom Van" for way… to many years, I cannot say enough about Herb Chamber Ford in Braintree! From Scott Lewis, Manager and his calm, controlled voice, to Jim Lewis,(no relation:) the Finance Man who is open, honest and able to keep you calm and settle your nerves to Nate, the salesman with his fun, bubbly and super customer service side, this dealership cannot be beat! I was there many times with questions and each time was dealt with by many people while waiting and always was made to feel "important" and "special," even though I was just me and no matter how busy anyone was, I was always dealt with by someone. Awesome experience, fantastic car and super happy customer. Jen PThank you, Jen, for taking the time to share your experience with us. Im thrilled to hear how happy you are. We value our guests feedback and I know our crew will appreciate your encouraging words. On behalf of our entire team here in Braintree, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Scott Lewis, General Manager
Great company, better people
by Stigs_ST on 09/06/2015I bought my first car from Herb Chambers Ford of Braintree and the entire place worked with me. They answered all my questions and we're very up front about the whole process. After I purchased the car I had trouble with my insurance… company. Not only we're the manager and sales person (Lino, you're the best) helping me but we had people who had overheard our problem from a cubicle over running around to help me. I will go to Herb Chambers first from now on. This is my family's second car from them in 6 months Nd have had the same experience at both dealerships.It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Scott Lewis, General Manager
Florin Helped Me Get The Right Car For Me
by Robrowski on 06/04/2015Florin helped me through buying my first car. I went in knowing I wanted a Ford Fusion with AWD, but there were so many options available that it took us a while to narrow down what I really wanted. Florin showed me car after car and truly… went the extra mile to make sure I was satisfied. In a few years when I am looking for my next car, I will be going to Florin at Herb Chambers.Thank you so much for sharing your experience with Florin. It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Scott Lewis, General Manager
Best Service On Buying Ford Suv
by Bleyeyes7180 on 06/01/2015I went into Herb Chambers Ford in Braintree and was approached by a car salesman Brandon Williams he was very helpful and knowledgeable about the vehicles on the lot. I explained to him what I was looking for and he found me the perfect… vehicle. I was very pleased with his hard work he did for me. I would highly recommend him to family and friends.Thank you for taking the time to share your experience with Brandon. I will be certain to let him know he is doing a wonderful job. Thank you again for your business and for choosing us for your automotive needs! Sincerely, Scott Lewis, General Manager
Matt, we're delighted to hear that Bobby and the team at Herb Chambers Ford of Braintree made your experience smooth and enjoyable. It's great knowing you felt valued as a customer! Enjoy your new Bronco Heritage edition!
by Herb Chambers Ford of Braintree on 04/25/2025