Herb Chambers Ford of Braintree
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Dealership Service Review
service Rating
Hidden charges
Written byon 12/01/2015
My wife went to Herb Chambers Ford of Braintree to get a second key for the car. When she got home we found a $8 fee on the bill -"environmental protection". My wife went back and asked what kind of fee is it and why would you charge it when you make a key! They told her they topped off the fluids. Nobody asked them to do it nor did they tell her they had done it. Plus the car was fully serviced just a week prior to that with all fluids topped off. This is such a shameless scam. I really hope they will fix it - otherwise the dealership seems to be good.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes