Herb Chambers Ford of Braintree
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Dealership Service Review
service Rating
Hour long oil change
Written byon 12/09/2021
Made a reservation for a simple oil change before work at 7 am. Got their 5 minutes early, they wouldn’t help me until 7:01. I waited about 1 hour before I asked my the specialist what was going on with my car when one of the mechanics was talking to him about a quote. They spent an hour to see what else they could charge me for instead of doing the service I required. I still waited another 15 minutes after they said they would bring the car down to tell me they didn’t actually do the oil change. I ended up waiting another 15 minutes for them to bring the car around. Awful service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes