Herb Chambers Ford of Braintree
Customer Reviews of Herb Chambers Ford of Braintree
Thanks Keith!
byon 01/04/2024
Had a great experience with Keith and everyone at Herb Chambers. We’ve had our cars serviced there for years and am glad we chose them when we purchased our new vehicle.
Great Service Department
byon 03/22/2024
Easy to schedule and the staff that greets you are professional and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sunroof sliding
byon 02/21/2024
Great customer service. No hassle. Gets job done✔️ ...in and out🙂
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/26/2024
This visit was for a sticker and it was great. Were able to take my car in within minutes. People were very courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battery Saver
byon 01/19/2024
Able to make room for me without having a prior appointment. Still completed the job quickly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Transmission Trouble
byon 01/12/2024
Cindy was incredible. I dropped my car off the night before my appointment. Cindy called me first thing in the morning to get more information about the issues I was experiencing. A few hours later she called back letting me know that the issue was the transmission and it was under warranty and completely covered! The day my car was ready to be picked up I couldn’t get there by closing time. Cindy arranged to leave the car for me so I could pick it up later that night.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Keith!
byon 01/04/2024
Had a great experience with Keith and everyone at Herb Chambers. We’ve had our cars serviced there for years and am glad we chose them when we purchased our new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing service
byon 01/03/2024
Everyone at the dealership was so helpful!! Especially Chris!! I visited him back in May and he never forgot me as a customer and fast forward 8 months later he sold me my car quickly which is exactly the service I was looking for. I also really enjoyed the finance manager as she was extremely helpful and explained the new car process to me. I would highly recommend people to visit Chris B and this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fast, Friendly and Savings
byon 12/30/2023
Easy to book a same day appointment; Staff greeted me with a smile and expected my arrival; I save money on my service because of points earned with the FordPass rewards program.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance
byon 12/28/2023
First time using Herb Chambers for service and not disappointed. Everyone was pleasant from start to finish and even came across my old dealerships Service Manager Cindy who now works there. Fast, Friendly, and Easy what else do you need!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Satisfied
byon 12/21/2023
Everyone there was great while helping me look for a 2023 F150. Never felt rushed or pressured and answered each question I had that I didn't know through my research. I would buy there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent service!
byon 11/29/2023
I should have had all my prior vehicles serviced at Herb Chambers Ford! I brought my new Lincoln Aviator in for it’s first scheduled oil change. The efficiency and timeliness of service was impressive. Cindy even reminded me that I had rewards to use to pay for it. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Engine light gone
byon 11/29/2023
Engine light stayed on when I started my car. Called the dealership and made an appointment for the next day. I had concerns about driving the car. Jack Nguyen answered all my questions. Jack called me the next day to say my car was ready. Check out was quick and easy. It was a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Made sure I understood everything that needed to be done
byon 10/28/2023
Always very polite and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nice place to do business
byon 10/03/2023
Cindy was very friendly and knowledgeable and the service was completed in a timely manner. All around great experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very professional and easy experience
byon 08/29/2023
I had a very smooth and stress free experience. Thanks!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service!
byon 06/01/2023
I only have great things to say about my experience with the service team at Herb Chambers Ford of Braintree! Drew and others were personable and kept me well informed of the steps taken to service my Explorer. They made the almost month-long rental experience seamless as well. I look forward to working with them again in the future and highly recommend this dealership to everyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service
byon 05/25/2023
This is the first time I went to this dealership looking for a used Explorer. First of all they are the only ones who have the most number of explorers in stock. Moreover, each vehicle is priced so right based on the miles driven, features etc that at once I got confused which one to pick. Chris attended me very well and was very patient with me. I booked red color on Saturday by making the down payment but changed my mind over the weekend to go with something else. On Monday morning I called Chris that I have changed my mind and want to go with another option. He just said thats fine which I was not expecting at all. I was expecting a little reluctance to be frank. I went again and selected another option. Herb Chambers dealerships, Herb Chambers Ford Braintree —-> way to go! You have made a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I was not happy with my experience
byon 03/23/2023
I received a letter, (the second one) telling me the part(s) were in to repair my 2020 escape. This was a recall from Ford from last Jan. The letter stated I was to call and schedule an appointment which I did. I went to the appointment at 9am on the designated day and after waiting for some time I was informed by the service person the part(s) were not in and I could leave and I would be receiving a phone call when I could come in for the appointment to have the work done. Not a very efficient way to conduct business in my opinion. I hope this gets some attention so people will not have to be so inconvenienced. Thanks, Paula Camiel
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Never again…
byon 01/06/2023
I must say that their services a quite expensive and was not the very best that I’ve encountered from other Ford dealerships repair shops. I was charged $200 to do a diagnostic to inspect a noise from my wheel and received an astronomical quote to get the work done. As I was in a bind and at work, I agreed to proceed. When I went to pick up my car the next day, no one ever went over the details of this stealthy bill and to top it off, when the mechanic drove my car around, the floor was full of mud as it was raining outside. No floor liner or steering wheel cover which I would expect from reputable dealership that charges a premium for services. I usually go to another Ford dealership for services but decided to give this one a try because it is closer to my residence. Usually, I get better rates & certain that would’ve been the case with this in my repairs. In addition, the other Ford vacuums out your car and does a wash at no additional cost. I would expect that if you have a bill that cost over $3000, at least the diagnostic exam would be waived, or there would be some type of incentive to return. To reiterate, I will not be returning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Trust & honesty
byon 12/14/2022
Very attentive service advisors, especially Drew, Explained solutions & options for every question I had. I have done business for years with Herb Chambers and I strongly believe they represent trust in their products and experience in their service. I was very happy with my decision to have my vehicle serviced here when ever ny maintenance is scheduled and to have service updates & recalls handled by professionals.
Great timely Repair
byon 11/21/2022
Thanks to Drew and the team for getting my recall early and ahead of schedule. I am happy to say all is well with my Escape
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments