BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Great Experience. Went the Extra Mile.
Unparalleled customer service!
by Laura on 08/03/2023I have had my BMW serviced in three cities (2 states) over the past three years. Jonathan at BMW Towson is the best service advisor I have encountered. He was professional, efficient and very personable. Excellent personality and very… knowledgeable. Dealership is clean. Refreshments are ok. Best refreshments at a BMW dealer is still in Grapevine, TX.Excellent Service
by PurpleHead on 07/27/2023As usual, got everything done on time well.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Towson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Tire change
by jgpssauce on 07/18/2023Very prompt service. Jessica was very helpful throughout the process from choosing the right tires and following through with updates.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by Ironman on 07/14/2023Jonathan Baron the Service Writer was friendly and knowledgeable. He explained the service needed and provided an accurate estimate. He provided all the discounts which were available. The service was excellent. I would recommend using… Towson BMW.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Towson
by Curve18 on 07/13/20237-10-23 serviced for recall plus some routine maintenance and new tires. Service polite easy and timely.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
10/10 experience!
by Jasmina on 07/10/2023Awesome people, beautiful cars and great environment! Best way to purchase or service your car. Would definitely recommend!Hi Jasmina, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Poor service experience
by Kriscross on 07/02/2023Service advisor made an appointment for which I was on time. The appointment was minor (oil change and 2 filters). Although I had a loaner, I expected to get my car back the same day. I tried to call the dealership off and on throughout… the afternoon to see when my car would be ready — no answer — no one to even leave a vm message. Ultimately went the dealership the next morning and simply demanded my car back. Spoke to the General Manager and, although he was great and made me whole, you can’t expect to have the GM supervise service on your vehicle.Hi, we are deeply disappointed by your experience at BMW of Towson. We'd like the opportunity to turn your experience around. Please reach out to us at (667) 930-2458 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great customer service/ fast service
by Donielle on 06/29/2023Greg was amazing and efficient He detected the problem for my 2019 BMW and set me up with a loner vehicle and confirmed everything was covered under warranty. Highly recommend this BMW dealershipHi Donielle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil and Air Filter Change Turned into a Bill almost $6,000
by Katielamb9 on 06/26/2023I visited this location Jan 2023 requesting an overall inspection of the car. Multi Point Inspection concluded that rear brake pads needed replacement, and air filter change would be needed soon. Inspection concluded that all else was fine… including tires (no attention needed at this time), GBK brakes test (Good at this time, not attention needed), and GBATT battery test (Good at this time, not attention needed). I appreciated the service, and returned May 2023 for an oil change, air filter replacement, only to find a laundry list of items wrong with my car totaling $5,800. Most of these items seem to be from wear and tear, so why didn't they come up the first time in January? Included in this estimate was front brake replacement, but the cost had doubled compared to January's rear brake replacement. I do not understand how all of these additional service items were not found from the first visit with a multi point inspection. I was told my quote of $680; however, while reviewing the charges before paying I noted the bill erroneously totaled over $800. Service representative corrected the bill (glad I reviewed it first). I was left unsatisfied and now lack trust in their services.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (667) 930-2458 to discuss what we can do to help.
Tim
by New BMW X5 on 06/26/2023Great to deal with, very helpful, no pressure while looking at the cars, explained all the features of the car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Top Notch Service From Victor King Jr.
by BryceThomas on 06/26/2023This was one of the fastest and easiest transactions I've ever had. On a Sunday I inquired about a 2021 M340i listed as CPO and just came in & didn't have pictures yet. Monday morning Victor messaged me via email, and from there we texted… back and forth, sending me photos and video of the car that morning. I was very happy with what I saw from the car and how quickly Victor got me what I needed that I put down a deposit on the car and caught the soonest flight I could from Florida to Baltimore to buy the car. The craziest part, this was supposed to be Victor's day off and he came in to pick me up from the airport and get me ready for Blake the finance rep I was working with. Thank you Victor and Blake for helping me get my M340i in record time, you guys did an amazing job!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. If you ever need help, just give us a call. Happy motoring!
Great experience with Nancy at BMW of Towson
by UltimateDrvr on 06/24/2023We were in the market for an X5/X7. Found a great price on an X5 at BMW of Towson. Nancy reached out to us and its been a stressfree experience from the first contact to driving the car off the lot. She even helped out with some local… restaurant recommendations while we were waiting for the paperwork to get done. Five stars!!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
The Best
by BaltoScott on 06/23/2023Great service all around. They go out of their way to take care of you. Kind and Honest!!!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Towson makes service easy as it can be
by jackbook on 06/22/2023The entire staff is courteous and knowledgeable with customers and each other. They explain every service need and do not hesitate to tell the customer what the do NOT need as well, thus avoiding expense. Nobody likes to pay for service,… but at BMW Towson you can feel that your car is being well taken care of and that you paying only for what it needs.Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Replacement Key
by Stacey B on 06/20/2023Quick and easyHi Stacey, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
BMW of Towson
by THarris on 06/17/2023Nancy Hughes and Blake Brown provided the best service when it came to the purchase of my 2017 BMW X4 M40i. They offered me the best deal and I drove away the same day with everything settled. I highly recommend anyone in the Maryland area… to work with Nancy & Blake when it comes to acquiring a new BMW.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Best in class
by JB198119 on 06/15/2023They always go above and beyond. Highly recommend!Hello, we're so glad that we were able to go above and beyond your expectations! We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.
Michael Rosenberg
by Michael R on 06/13/2023Took our 2021 X3 in for standard service . Greg Myers has been our Service Technician for the last 2 vehicles we have leased from Towson BMW and he continues to supply outstanding customer service every time we have been there. Greg is… excellent at communication before, during and after the service is performed. He is the reason we drive 30 minutes, past 3 other BMW Dealers for serviceHi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
BMW TOWSON
by Taki930 on 06/13/2023As always Bmw in Towson provides the best service in the industry. I have been a customer of theirs for many years, and because of the excellent service they provide they will have a customer for life. I know many other Bmw drivers that… take their cars there and they all feel the same way.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service experience
by Cwilsonct2 on 06/05/2023I contacted Yoni to schedule a service appointment to repair some minor damage to one of my vehicle's wheels and true to form, he coordinated the appointment without issues. He is the only service advisor I entrust for service to my… vehicles. He is friendly, knowledgeable and helpful at all times. It's always like working with an old friend when my vehicles need to be service.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Service
by Davelovesbmw on 06/04/2023I live near two other BMW dealers but choose to drive almost 2 hours to use BMW of Towson, instead. It’s a class operation that truly cares about their clients. I’ve purchased and serviced 8 cars from them and will continue to give them… my business for as long as I own BMWs! Service is always top notch and, if there’s a problem, they handle it with the best interest of the customer in mind.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Laura, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
by Ash Scott on 08/09/2023