BMW of Towson
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Dealership Service Review
service Rating
Poor service experience
Written byon 07/02/2023
Service advisor made an appointment for which I was on time. The appointment was minor (oil change and 2 filters). Although I had a loaner, I expected to get my car back the same day. I tried to call the dealership off and on throughout the afternoon to see when my car would be ready — no answer — no one to even leave a vm message. Ultimately went the dealership the next morning and simply demanded my car back. Spoke to the General Manager and, although he was great and made me whole, you can’t expect to have the GM supervise service on your vehicle.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nyla Silvester on 07/04/2023
Dealer Response
Hi, we are deeply disappointed by your experience at BMW of Towson. We'd like the opportunity to turn your experience around. Please reach out to us at (667) 930-2458 at your earliest convenience to discuss how we can turn this experience into a positive one.
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