BMW of Towson
Customer Reviews of BMW of Towson
Review type:
Salesman
BMW Towson saves the day
by Amboyan on 05/27/2025I needed an emergency repair don on the Friday of a holiday weekend. They squeezed me in and got me in and out in the anticipated amount of time. It was such a relief. Excellent service.The Lloyd’s
by WLloyd21 on 05/26/2025The Towson BMW service department received our utmost attention. We encountered a nail in our tire, and our service representative provided a comprehensive discussion of the available repair options and their respective costs. The tire was… repaired in less than an hour, and we were additionally offered a complimentary car wash. The exceptional service we received was highly commendable, and we would unequivocally recommend this dealership’s service department to our friends and family members.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service
by Lloyd21 on 04/21/2025BMW of Towson’s exceptional service included a thorough explanation of the repair process and complimentary beverages while we waited. The car was ready within an hour.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by JosephT on 04/24/2025Greg & the service team were fair, honest, and car now runs well.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service dept. Bmw of towson
by Joy Sunshine on 03/05/2025updated 03/13/2025Thank you Mckenzie for making my experience easy and convenient. Thank youHi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
Quick and Efficient Service
by SteveLam on 03/03/2025They replaced a tire that was covered by warranty. Small item but I was in and out quickly and was provided with friendly service.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
fredekins
by fredekins on 02/21/2025Very diligent, courteous and competent.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome service!
by MMBrown on 02/12/2025updated 02/19/2025Edmunds was friendly, knowledgeable, and professional. He made sure that I was informed on everything that needed to be done including things that I hadn't thought about, like having my wipers changed. He was great to work with.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by BMoreChicky on 12/06/2024This dealership has great service advisors. I made an appointment the night before my requested appointment and requested a loaner. Upon my arrival, I was met at my car and greeted in the service bay then directed to my service advisor.… Within minutes, my advisor Terrence Savoy, warmly greeted me, got the paperwork ready and had a 2025 X1 ready for me. Terrence shared with me the extent of the work was pretty big and that he would keep in touch with me with updates. Terrence kept his word and my vehicle was ready based on the timeframe promised. I have utilized this dealership several times and have never been disappointed.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Nick Ruth is the best
by Lefty123 on 09/07/2024updated 09/19/2024Nick is the best service advisor that I have had the pleasure of meeting. He is extremely competent, knows cars and how they work, and is very efficientHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Always a great experience
by Andrew B. on 08/19/2024updated 08/26/2024Never feel pressured to get another service performed. James is always thorough when explaining what services are performed and what services are need in the future.We are pleased to hear you had such a positive experience with us, Andrew! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service for brakes and seat sensor along key batteries
by Aminah1 on 08/01/2024Given reasonable price for sensor snd then next day it was increased by 800.00. Brakes not fixed. Batteries replacedHello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (667) 930-2458 at your earliest convenience to discuss how we can turn your experience into a positive one.
Salesman
by Csheain on 07/25/2024Extremely knowledgeable and courteousWe are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service
by LuxuryCar on 06/08/2024I recently purchased a car from BMW, and I couldn't be more satisfied with my decision. From the moment I walked into the dealership, the service was nothing short of fabulous. The staff was incredibly knowledgeable, attentive, and… accommodating throughout the entire process. They took the time to understand my needs and preferences, guiding me to the perfect vehicle that exceeded my expectations. The attention to detail and professionalism demonstrated by the BMW team truly made my car-buying experience a memorable one. I highly recommend BMW to anyone in search of not only a high-quality vehicle but also exceptional service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Experience
by Edward G on 05/19/2024Everyone that I encountered in the dealership was extremely nice and helpful from the second I pulled in the minute I left in my new carHello Edward, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Get place to look at and get a BMW
by Tim on 05/01/2024Thanks to everyone at Towson BMW for helping me with getting a new vehicle, everyone at BMW Towson went above and beyond. They explained the options the vehicle has and went over setting up the vehicle. Casey was great to deal with and… communicated to me everything throughout the process. Wouldn't hesitate to go back for my next vehicle or recommend they entire team to anyone.Hi Tim, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Title problems
by Ronald Howard on 04/29/2024I purchased a used 2017 Volvo xc90 on January 23,2024 and I have contacted three different persons at this dealership. Both by phone and in person. In reference to the title. I was told by all three that they were going to take care of… it.that hasn't happened and now no one returns my calls.I personally went to Department of motor vehicles and I was informed that the person who traded the Volvo in probably had a lien on it. Because of that I won't be able to receive a the title until that lien is satisfied. The DMV STATE THAT HAVE NO INFORMATION DATA ON THE VEHICLE THAT I PURCHASED. I PAID CASH FOR THIS VEHICLE AND I HAVE NO PROOF OF OWNERSHIP.Hi Ronald, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (667) 930-2458 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Chris Everitt of BMW Towson is phenomenal!
by Nana on 03/26/2024I had a frustrating experience with BMW of Silverspring when my new 2023 BMW X1 developed power system issues. Despite their condescending attitude and less-than-stellar performance, they claimed to have fixed the issue. However, it… reoccurred less than a month later. Seeking a better service elsewhere, I turned to BMW of Towson and had the pleasure of meeting Chris Everrit. Unlike the staff at Silverspring, Chris was exceptional in every way. He was friendly, knowledgeable, and genuinely cared about customer satisfaction. He provided frank and honest assistance without resorting to technical jargon or deceptive tactics. I highly recommend Chris for his professionalism, expertise, and customer-centric approach.Hi Nana, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
None
by CArolefm on 02/27/2024I was very pleased with my sales experience. Problem came after delivery of the car. This is a used Lexus with about 5,000 miles. I should have received 2 keys plus a key card. Only got one key and no key card. I was told they would get a… second key to me. As yet I have not received itHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.
New Purchase
by Dwinder1125 on 02/21/2024The absolute best customer service from all of the BMW dealers. And yes, I visited them all before I made my purchase. The staff is attentive and anticipated my needs. Hats off to them and especially my sales person, Byron! He was… awesome.Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Craig Cuocci
by Craig Cuocci on 02/18/2024Received another great experience at BMW Towson. From start to finish… the service writer, parts team (Reggie) and Mechanic (Tyler). Got me back on the road!Hi Craig, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Csheain! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 07/27/2024