BMW of Towson
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Dealership Service Review
service Rating
Great Service
Written byon 12/06/2024
This dealership has great service advisors. I made an appointment the night before my requested appointment and requested a loaner. Upon my arrival, I was met at my car and greeted in the service bay then directed to my service advisor. Within minutes, my advisor Terrence Savoy, warmly greeted me, got the paperwork ready and had a 2025 X1 ready for me. Terrence shared with me the extent of the work was pretty big and that he would keep in touch with me with updates. Terrence kept his word and my vehicle was ready based on the timeframe promised. I have utilized this dealership several times and have never been disappointed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Patty Sow on 12/07/2024
Dealer Response
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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