DARCARS Toyota of Silver Spring
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Customer Reviews of DARCARS Toyota of Silver Spring
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Fundamentally dishonest service center
by srosen on 11/23/2019I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much when we arrived at the dealer. Since then, despite repeated efforts, they have refused to… say how much they charge for standard, factory-recommended service. On top of that, they recommended service that was not necessary at that time without making it clear that they were recommending something different than Toyota’s recommendations. They also charged for service they did not perform to any reasonable standard. All of this was on top of a 45+ minute wait just to drop the car off, even with an appointment. I emailed the service department’s management team and the dealer’s general manager and none of them expressed even the slightest concern with my experience. They ultimately agreed to refund what I paid, after I involved BBB. But it's been weeks and they haven't sent the check and haven't responded when I asked. Find another dealer.Time, gas and inconvenience
by SMH at DARCARS Toyota on 10/14/2019updated 10/23/2019Unfortunately, I can't offer a positive review at this time because I was unable to get my oil change. I got up early on my day off after scheduling an appointment to get there and was told by the service member that per Management of… DARCARS Toyota of Silver Spring MD is no longer doing oil changes for Lexus vehicles! DARCARS Lexus of Silver Spring, MD is upset that DARCARS of Silver Spring, MD Toyota is taking "business away" from DARCARS Lexus of Silver Spring, MD. I have NEVER heard such crock in my life! Sooo if you have a Lexus vehicle and need an oil change, do not take your Lexus to DARCARS Toyota of Silver Spring! I'm disappointed because I made an appointment days in advance and could have gotten a heads up that my vehicle will not be serviced at their location. I believe this practice is wrong and will be reported.What a Rip Off!!
by dsims38 on 07/27/2007Took my car (97 Avalon 87K miles) in December for intermittent rough idling at stops/lights and the check engine light came on. They read the code and replaced the O2 sensor. 300 dollars 3 months later, problem returns. They return my… car untouched saying that they cannot duplicate the intermittent problem and that I should continue to drive it until the check engine light came on so that "they could diagnose it.". I finally got tired of the problem and took it back, insisting that this is a common problem with both Avalons and Camrys (thank goodness for the internet!!) and they should be able to fix it. An hour later they call and say "Ahhh! We found the problem! It is the EGR valve and it will cost 600" So now I'm out 900 bucks. I drive the car home and the [violative content deleted] car is vibrating to beat the band. I've NEVER had this car vibrate such that I can feel it in the seat and the steering wheel. I used this dealer because I don't like to mess around. But clearly I could have gone to any shade tree mechanic for better service and more integrity.I disagree. I questioned the integrity of Toyota Dealerships' repair department, too. My Toyota RAV4 also had rough idling and actually cut off at stops and lights and the engine light was on. I took it to Toyota of Bowie where I was told I needed some type of motor for $698. Capital Toyota quoted the job around $400, but I did not want to chance not getting my car back when they promise. I had collison repair done at Capital Toyota and did not get my car back for 3 1/2 weeks after they told me it would take only a week to repair. I incurred a huge rental car bill. So, I relunctantly agreed to have Toyota of Bowie repaired the car on Friday. That night I drove the car to Manassa, VA and was returning home to Bowie at 1:30 a.m. when the problem came back. Saturday morning, I took my car back to Toyota of Bowie. They told me it was because the 2 wires coming out of the O2 sensors were touching and shorting out the sensor. They said they would not charge me for the replacing the O2 sensor since I had paid a lot for the unneccessary job. I am wondering if the replacement of the O2 sensor necessary. -and why should I pay for the original work if it did not fix the problem? I have also used the Carmax Toyota in Laurel; I won't go into the problem I had with them. The bottom line is that I am looking for a Toyota Dealership that can fix the problem right the first time where the mechanics are honest, and the pricing is fair.
You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.
Terrible service appointment
by kgibbs_25852 on 03/15/2014updated 05/22/2025My car, a 2007 Acura TSX, was purchased from Darcars used with the maintenance package as a wedding gift by my father-in-law. He has been a Darcars customer for approximately 15 years. I had an appointment for an oil change and annual… detailing 3/14/14 and had quite a few issues. I wish I could select a lower than 1 star appointment. 1 - Car battery My car battery apparently died in your service garage prior to any work being done. I was still there waiting for my wife to pick me up when I saw the two techs trying to start the car. I asked the service tech if he needed anything from me since I had just left the car running with them, assuming it just needed a boost. I take this car back and forth to work daily and never have had any problems with the battery even in harsh weather. Further, the manager on duty, Mike (I don?t know his last name), is who I handed the car over to. We jointly turned the car on in the receiving bay in order for him to get the mileage as he was unaware of how to retrieve it on my model vehicle. At no point did Mike ever explain to me there was an issue. After leaving, I received a call from Lorrine C. explaining the car was still unable to be moved some 30-45 minutes later. She explained that I needed to return to Darcars in order to move my car. She also explained that my options were to tow the car, replace the battery or figure out what to do with the vehicle since it was blocking the bay. I was baffled that after 20 minutes of Darcars service having my car that it would be unable to move 20 feet after their technicians had to push it out of the bay. I cannot understand this. Further, Lorrine's conduct was unimaginably rude on the phone. She repeatedly cut me off as well as claimed facts which were erroneous. Case in point, she was unaware on the phone that Mike the manager had started the car in my presence, with no issues prior to me leaving. Mike overheard her discussing the conversation we had, which ended up getting very heated, to another manager. At that point he corrected her as she assumed my car showed up with the issues starting. I wish my issues ended there, but Mike's stance was that I either had to tow the car, bring a battery for replacement, or pay Darcars for a battery replacement as it had been tested and was stating the battery was "probably dead". Given these choices, and perturbed at this point, I decided I was stuck and had to bring a battery and hope that was the problem. My frustrations with Lorrine's customer service cannot be understated and I don?t want that to go unnoticed. I made it a point to inform Mike that I wanted anyone else on the planet to deal with other than Lorrine and that is a quote. She was rude to me over the phone and my wife was in the car hearing the conversation the entire time so she can vouch for that. Stating for a fact that my car never started while I was still at the service center was a false assertion and showed she didn't have all the information. Further, for my car battery to die in a matter of 20 minutes, when it had no previous signs of failure or distress leads me to believe that the car was left with the key in the ACC mode. I did not accuse Mike of this as I had no way to validate it, but I have no other way to explain this. I'm now out $130 on a battery when I had only $85 service planned for an oil change and detailing. 2 - Pickup - detailing When I picked up the car, I noticed a few things that were awry. The trunk was not cleaned as part of the detailing. I was told this was due to the car having items in the trunk and a policy that the techs do not move customer's personal items. I understand that and have no issues there. I just wish that either I was told I needed to clear out these items prior to bringing the car or that I had been told that by Mike upon receiving the car. To have to investigate and inform him that this occurred was disturbing. He had no idea that this was left undone and why. 3 - Pickup - oil change As part of the oil change, resetting the oil life computer meter is expected. I questioned Mike on this item as well as my car still stated 5%. His reply was that the technicians did not know how to do this since my car was an Acura. This is ridiculous as this is not the first time I've brought this car to Darcars. As I've mentioned previously, the car was purchased with the maintenance package so I've done at least 5 oil changes at Darcars either in VA or MD. This is the first time I've heard anything along these lines. If Darcars is going to sell cars from other manufacturers with maintenance packages, the service department can't say we can't service this because its specific to the manufacturer on something like this. This practice feels very disingenuous especially when the resolution to the issue can easily be found online in a 5 minute web search. 4 - Timing Due to the delays with the car battery, my car was unable to be delivered to me by 4pm which was the original estimate. I had been in the Silver Spring area most of the day waiting to hear back from Darcars to pick up the car. At around 3:30 I was called by Mike to state I was unable to get the car delivered on time and it would be available the next morning by 11:00am. At that time, I left the area to allow my wife to go to her appointment for 6:00 pm. At 5:40, Mike called me back to say the car was now available but at that point I had no way to get back to Silver Spring to pick up the vehicle so had to wait to pickup the vehicle the next day.Lorrine is an angel:)
by jparri on 04/24/2014updated 05/22/2025Had to get my vehicle serviced. Lorrine was with me the whole way through the process even up to having to trade my vehicle in. She walked me over to the sales floor, made recommendations, and encouraged me to do the best thing for me, my… wallet, and my family. Thank you from the bottom of my heart for your AMAZING customer service:)!Service department
by Rayheng on 06/11/2014updated 05/22/2025I came in today to get an oil change and was helped by a service personnel named Edbyn L. He was very helpful with answering questions and very easy to work with. I'm usually not a big fan of coming in to get maintenance done but he made it… really easy and simple. Seriously got me in and out with no problems. Thanks to the fast and great work I'll definitely be coming here for all my maintenance and will recommend him to all of my friends and family. Great guy will definitely be back soonBad Service
by justice123 on 05/31/2014updated 05/22/2025Darcars Toyota seems to do a decent sell, but! they have a terrible maintenance service. They will wait for your warranty to go off until they will recommend you to have your service complete with them (so they can charge). I bought my car… in Feb 2013, and I did my first maintenance without a problem after 6 months, but then in Feb 2014 they told me to wait until I have my 10K miles to have the service done. I mean, we are already 3 months passed, and I have 4 maintenance services for free from the manufacturer, so I expect to have them, and if it is a good progress, then I will buy the package like anyone else. Anyways, they have been prolonging my service, by saying I use synthetic oil, which is true, and that my car does not need any maintenance. So wait, if I take care of my car, that means your company reduces the free manufacturer services? Great! that is a good option for the company to save some buck, but not for the customer, that is why you buy a new car, to have it ready for the years after, to keep it, to sell it, to accessorize it, etc. I am disappointed and sure some heads should roll, I am not waiting for 1 year and a half to have my next maintenance service, and then be charge around $400.00 when all was included. Thank you for your useless service Darcars!
About our dealership
You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.
by delswick on 12/06/2010