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DARCARS Toyota of Silver Spring


12210 Cherry Hill Rd, Silver Spring, MD 20904 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (2)
Service Rating

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Dealership Service Review

2 out of 5 starsservice Rating
Time, gas and inconvenience
Written by SMH at DARCARS Toyota on 10/14/2019
updated 10/23/2019

Unfortunately, I can't offer a positive review at this time because I was unable to get my oil change. I got up early on my day off after scheduling an appointment to get there and was told by the service member that per Management of DARCARS Toyota of Silver Spring MD is no longer doing oil changes for Lexus vehicles! DARCARS Lexus of Silver Spring, MD is upset that DARCARS of Silver Spring, MD Toyota is taking "business away" from DARCARS Lexus of Silver Spring, MD. I have NEVER heard such crock in my life! Sooo if you have a Lexus vehicle and need an oil change, do not take your Lexus to DARCARS Toyota of Silver Spring! I'm disappointed because I made an appointment days in advance and could have gotten a heads up that my vehicle will not be serviced at their location. I believe this practice is wrong and will be reported.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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