DARCARS Toyota of Silver Spring

delswick on 12/06/2010

You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.

cocoon3 on 12/06/2010

I disagree. I questioned the integrity of Toyota Dealerships' repair department, too. My Toyota RAV4 also had rough idling and actually cut off at stops and lights and the engine light was on. I took it to Toyota of Bowie where I was told I needed some type of motor for $698. Capital Toyota quoted the job around $400, but I did not want to chance not getting my car back when they promise. I had collison repair done at Capital Toyota and did not get my car back for 3 1/2 weeks after they told me it would take only a week to repair. I incurred a huge rental car bill. So, I relunctantly agreed to have Toyota of Bowie repaired the car on Friday. That night I drove the car to Manassa, VA and was returning home to Bowie at 1:30 a.m. when the problem came back. Saturday morning, I took my car back to Toyota of Bowie. They told me it was because the 2 wires coming out of the O2 sensors were touching and shorting out the sensor. They said they would not charge me for the replacing the O2 sensor since I had paid a lot for the unneccessary job. I am wondering if the replacement of the O2 sensor necessary. -and why should I pay for the original work if it did not fix the problem? I have also used the Carmax Toyota in Laurel; I won't go into the problem I had with them. The bottom line is that I am looking for a Toyota Dealership that can fix the problem right the first time where the mechanics are honest, and the pricing is fair.

delswick on 12/06/2010

You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.