DARCARS Toyota of Silver Spring

They did not do work I paid for, acknowledged it, then backpedaled and lied, saying it was done. My daughter at College Park had her rims stolen. Then DARCARS Toyota of Silver Spring took advantage of us by sending an authorization for additional work including the purchase of four lug nuts and reprogrammed tire sensors, as well as an alignment. I picked up the car and the flat tire alert was on. I assumed it would go away. It did not. I get home and realize that the four lug nuts I paid for are missing: one from each wheel. The person I dealt with said to bring the car back Tuesday, adding he'd vacuum the glass out, which he meant to do, but I live hours away. I just want my money back for services that were not rendered. He then said he saw the work done to it. I asked if he's saying I'm lying or that someone stole the lug nuts off the car parked in my home garage. No reply. I asked for the service manager to call me but he instead called my daughter (unaware of all this) right before 5pm Saturday and said, "So, what's wrong with your car?" She tried to give him my number but he said for me to call him back Tuesday after the holiday, but I do not have his name or his number (just the main number of the dealership where I cannot get through to the service manager). DARCARS Toyota of Silver Spring dropped the ball, then tried to cover up the mistake, now just silence, withholding my money for services they did not do. They misrepresented things and tried to gaslight me.