DARCARS Toyota of Silver Spring

I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much when we arrived at the dealer. Since then, despite repeated efforts, they have refused to say how much they charge for standard, factory-recommended service. On top of that, they recommended service that was not necessary at that time without making it clear that they were recommending something different than Toyota’s recommendations. They also charged for service they did not perform to any reasonable standard. 
All of this was on top of a 45+ minute wait just to drop the car off, even with an appointment. I emailed the service department’s management team and the dealer’s general manager and none of them expressed even the slightest concern with my experience. They ultimately agreed to refund what I paid, after I involved BBB. But it's been weeks and they haven't sent the check and haven't responded when I asked. Find another dealer.