DARCARS Toyota of Silver Spring
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Customer Reviews of DARCARS Toyota of Silver Spring
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responsive, worked with me, great deal
by happydriver26 on 11/28/2014I communicated with six dealerships in my hunt for a practical certified pre-owned vehicle with reasonably low milage. Kadeem and Eric at DarCars were far and away the most pleasant and sensible salesmen I encountered. They worked with us… on our trade-in and kept the monthly payments where we wanted them. I definitely recommend the team at DarCars in Silver Spring if your searching for a quality used car.Smart and friendly Leasing Experience, My First!
by kaytee1 on 11/08/2014Ethan Rossignol and Christopher Shea are the people to deal with.... they only treated me with respect and willingness to do what they needed to do to make the transaction easy and uncomplicated! From first smile to last handshake, it only… took about 2 hours to get my first choice Camry, I am so thrilled! Lots of advice on how to do what at the right time to make the best of the warranty... it was like they were taking care of "their own". As a single woman, they did NOT take advantage of that fact, and instead they acknowledged what buying power I had..... very smart. I will no doubt go there for my future transactions, be it leasing or purchase. They know their stuff!Solomon Sesay is an excellent sales rep
by JoJo_SSpring on 10/01/2014This is the third car that I've purchased from this dealership and they never disappoint!! My latest purchase was a 2014 Camry...excellent. Solomon was very patient, very knowledge, honest. He took me methodically through all of the… inventory, fully explaining the differences between each model until I arrived at my selection. Then with the very same thoroughness, took me seamlessly through each step in the purchasing process. I'd highly recommend him to a first time car buyer because he educates you!!!Great, Attentive Service
by CorollaS2014W on 08/05/2014We leased a Toyota Corolla S Plus from the Darcars in Silver Spring. Rod was our salesman and provided truly exceptional service. From start to finish, he was extremely attentive, answering calls any time of day, and was quick to listen to… our needs. At all times, we felt that we were getting honest, transparent information. It was all very straightforward. We told him our needs and competing prices, and he easily met those prices and thensome. I would highly recommend using this dealership to anyone, but make sure to ask for Rod!What a Rip Off!!
by dsims38 on 07/27/2007Took my car (97 Avalon 87K miles) in December for intermittent rough idling at stops/lights and the check engine light came on. They read the code and replaced the O2 sensor. 300 dollars 3 months later, problem returns. They return my… car untouched saying that they cannot duplicate the intermittent problem and that I should continue to drive it until the check engine light came on so that "they could diagnose it.". I finally got tired of the problem and took it back, insisting that this is a common problem with both Avalons and Camrys (thank goodness for the internet!!) and they should be able to fix it. An hour later they call and say "Ahhh! We found the problem! It is the EGR valve and it will cost 600" So now I'm out 900 bucks. I drive the car home and the [violative content deleted] car is vibrating to beat the band. I've NEVER had this car vibrate such that I can feel it in the seat and the steering wheel. I used this dealer because I don't like to mess around. But clearly I could have gone to any shade tree mechanic for better service and more integrity.I disagree. I questioned the integrity of Toyota Dealerships' repair department, too. My Toyota RAV4 also had rough idling and actually cut off at stops and lights and the engine light was on. I took it to Toyota of Bowie where I was told I needed some type of motor for $698. Capital Toyota quoted the job around $400, but I did not want to chance not getting my car back when they promise. I had collison repair done at Capital Toyota and did not get my car back for 3 1/2 weeks after they told me it would take only a week to repair. I incurred a huge rental car bill. So, I relunctantly agreed to have Toyota of Bowie repaired the car on Friday. That night I drove the car to Manassa, VA and was returning home to Bowie at 1:30 a.m. when the problem came back. Saturday morning, I took my car back to Toyota of Bowie. They told me it was because the 2 wires coming out of the O2 sensors were touching and shorting out the sensor. They said they would not charge me for the replacing the O2 sensor since I had paid a lot for the unneccessary job. I am wondering if the replacement of the O2 sensor necessary. -and why should I pay for the original work if it did not fix the problem? I have also used the Carmax Toyota in Laurel; I won't go into the problem I had with them. The bottom line is that I am looking for a Toyota Dealership that can fix the problem right the first time where the mechanics are honest, and the pricing is fair.
You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.
Exceptional Experience
by jaki8_51050 on 03/05/2014updated 05/21/2025This is my second Camry I leased from Rod D @ DARCARS Toyota of Silver Spring. I LOVE my new 2014 ½ Camry, I am so happy I worked with Rod D. again. Rod is customer friendly, honest, a true professional, extremely knowledgeable about the… brand and the entire fleet of Toyota cars, and recommends cars that would fit your needs not just try to make a sale. It was easy to work with Rod because he always focuses on his customer needs and makes the whole car leasing experience seamless and a pleasure. You can tell he takes great pride in his work and his customer?s satisfaction. Rod is makes sure you get the best possible deal and service throughout the life of your lease, he even checks in periodically. He also remembers to call on my birthday. I would highly recommend Rod to anyone looking to buy/lease a Toyota.No Haggle buying!
by tlkerer on 09/04/2013updated 05/21/2025Went here and said I didn't want to dicker over the price. Asked for their lowest price. They gave me an excellent price, even better than CarMax's. So we went with it. Shahadatur R. was the sales guy. Very knowledgeable, courteous, and… honest (imagine that).Diego W.-outstanding salesman
by MISSTIKO on 11/04/2012updated 05/21/2025My experience at Darcars Toyota of Silver Spring was great thanks to Diego W. The process was fast, easy, and very satisfying. My Finance Manager Rodney D. also did a great job getting me approved for my new car. Thank you Darcars for my… Camry aka "Miracle."What a great experience!
by camry101 on 08/31/2012updated 05/21/2025What a great car buying experience. I had intended to travel to New England (where cars are advertised cheaper) to buy my car but the Darcars Team convinced me to keep my money local. They met the best quotes I got and worked hard to make… sure I was happy. From the sales team to the finance group everyone I dealt with was friendly, courteous, knowledgeable, honest. All the benefits of a large dealership with a small town, friendly feel. Sales consutltant Rod Durden and sales manager Wayne Ramsaran went above and beyond. I would definitely recommend working with the Rod, Wayne and the Darcars team.Bad Situation
by JParri on 04/24/2014updated 05/21/2025I was forced to trade in my 2010 Highlander as a result of some major repairs that were required. Unfortunately, I still owed quite a bit of money on the vehicle. Emerson and Rodney and the team worked with me to get my monthly payment as… low as possible. We were there until close to 10pm. They were willing to answer all of my questions. Emerson was even willing to provide his person contact information if I had further questions or didn't understand something. I was VERY pleased with my experience even though it was a less than ideal situation. Thank you Darcars Toyota:)!Excellent Experience Here
by wasserball21 on 02/17/2013updated 05/21/2025I bought my 2013 Venza here and have nothing but positive feedback about my experience at DarCars Silver Spring. Emerson C., my sales associate made purchasing a cara seemingly stressful decisionpainless and even enjoyable. Mr. C. was a… very knowledgeable sales associate, not to mention a very nice guy. He made certain I was purchasing the right car for the right reasons. 3 weeks after purchasing my car, I returned to DarCars and was impressed that Mr. C. still remembered my name, that I had started a new job, and what car I bought. Its not often you find a sales associate as genuine, knowledgeable, and friendly as Mr. C.. In my opinion, Mr. C. both reinforces and enhances DarCars reputation and they are lucky to have him. Thanks to my positive DarCars experience as facilitated by Mr. C., I will never by a car anywhere else. I have already recommended DarCars and Mr. C. to all of my friends.Rod D.- great to work with!
by sarah1131 on 12/30/2012updated 05/21/2025We had a great experience with Rod D.- we came in to buy a new 2012 Toyota Camery. Rod was easy to work with and gave us an honest price right off the bat (no haggling, negotiating, long winded conversations etc.) and it turned out to be… the best price we could find. He worked on our time schedule and was not pushy at all. We came back a couple of days later to seal the deal. The whole process was smooth and easy. We highly recommend going straight to Rod to buy your next car- there is a reason he is the number one salesman there! We worked with John D. for the finance part- it was quick and painless. He was polite and answered all our questions. He did not try and push anything on to us. We would recommend him as well.Very good purchase experience
by Brotherlam on 03/28/2013updated 05/21/2025We first dealt with online sales manager Justin G. and quotes I got beat everyone else as well as very fair trade-in value for our previous vehicle. Then the sales person who helped us at the dealership George was great who did and showed… us everything we asked for.Great Buying Experience
by cae4hf on 06/07/2013updated 05/21/2025Darryl J. made our used car purchase experience almost flawless. He met and exceeded all of our expectations. We feel that we received a fair price, excellent service, and personalized attention throughout the process. There was some work… that needed to be done on the car that we purchased, and Darryl streamlined that process for us. There was a miscommunication in the service department that led to a one day delay. Without being asked, Darryl came in on his day off and managed every aspect of the repairs that were part of our sales contract. He made sure everything was perfect for us. His character is of the highest quality, and he delivers on his promises. I would recommend Darryl J. to anyone looking to buy a car.Terrible service appointment
by kgibbs_25852 on 03/15/2014updated 05/21/2025My car, a 2007 Acura TSX, was purchased from Darcars used with the maintenance package as a wedding gift by my father-in-law. He has been a Darcars customer for approximately 15 years. I had an appointment for an oil change and annual… detailing 3/14/14 and had quite a few issues. I wish I could select a lower than 1 star appointment. 1 - Car battery My car battery apparently died in your service garage prior to any work being done. I was still there waiting for my wife to pick me up when I saw the two techs trying to start the car. I asked the service tech if he needed anything from me since I had just left the car running with them, assuming it just needed a boost. I take this car back and forth to work daily and never have had any problems with the battery even in harsh weather. Further, the manager on duty, Mike (I don?t know his last name), is who I handed the car over to. We jointly turned the car on in the receiving bay in order for him to get the mileage as he was unaware of how to retrieve it on my model vehicle. At no point did Mike ever explain to me there was an issue. After leaving, I received a call from Lorrine C. explaining the car was still unable to be moved some 30-45 minutes later. She explained that I needed to return to Darcars in order to move my car. She also explained that my options were to tow the car, replace the battery or figure out what to do with the vehicle since it was blocking the bay. I was baffled that after 20 minutes of Darcars service having my car that it would be unable to move 20 feet after their technicians had to push it out of the bay. I cannot understand this. Further, Lorrine's conduct was unimaginably rude on the phone. She repeatedly cut me off as well as claimed facts which were erroneous. Case in point, she was unaware on the phone that Mike the manager had started the car in my presence, with no issues prior to me leaving. Mike overheard her discussing the conversation we had, which ended up getting very heated, to another manager. At that point he corrected her as she assumed my car showed up with the issues starting. I wish my issues ended there, but Mike's stance was that I either had to tow the car, bring a battery for replacement, or pay Darcars for a battery replacement as it had been tested and was stating the battery was "probably dead". Given these choices, and perturbed at this point, I decided I was stuck and had to bring a battery and hope that was the problem. My frustrations with Lorrine's customer service cannot be understated and I don?t want that to go unnoticed. I made it a point to inform Mike that I wanted anyone else on the planet to deal with other than Lorrine and that is a quote. She was rude to me over the phone and my wife was in the car hearing the conversation the entire time so she can vouch for that. Stating for a fact that my car never started while I was still at the service center was a false assertion and showed she didn't have all the information. Further, for my car battery to die in a matter of 20 minutes, when it had no previous signs of failure or distress leads me to believe that the car was left with the key in the ACC mode. I did not accuse Mike of this as I had no way to validate it, but I have no other way to explain this. I'm now out $130 on a battery when I had only $85 service planned for an oil change and detailing. 2 - Pickup - detailing When I picked up the car, I noticed a few things that were awry. The trunk was not cleaned as part of the detailing. I was told this was due to the car having items in the trunk and a policy that the techs do not move customer's personal items. I understand that and have no issues there. I just wish that either I was told I needed to clear out these items prior to bringing the car or that I had been told that by Mike upon receiving the car. To have to investigate and inform him that this occurred was disturbing. He had no idea that this was left undone and why. 3 - Pickup - oil change As part of the oil change, resetting the oil life computer meter is expected. I questioned Mike on this item as well as my car still stated 5%. His reply was that the technicians did not know how to do this since my car was an Acura. This is ridiculous as this is not the first time I've brought this car to Darcars. As I've mentioned previously, the car was purchased with the maintenance package so I've done at least 5 oil changes at Darcars either in VA or MD. This is the first time I've heard anything along these lines. If Darcars is going to sell cars from other manufacturers with maintenance packages, the service department can't say we can't service this because its specific to the manufacturer on something like this. This practice feels very disingenuous especially when the resolution to the issue can easily be found online in a 5 minute web search. 4 - Timing Due to the delays with the car battery, my car was unable to be delivered to me by 4pm which was the original estimate. I had been in the Silver Spring area most of the day waiting to hear back from Darcars to pick up the car. At around 3:30 I was called by Mike to state I was unable to get the car delivered on time and it would be available the next morning by 11:00am. At that time, I left the area to allow my wife to go to her appointment for 6:00 pm. At 5:40, Mike called me back to say the car was now available but at that point I had no way to get back to Silver Spring to pick up the vehicle so had to wait to pickup the vehicle the next day.COMPLETE [non-permissible content removed] AT DARCARS TOYOTA SILVER SPRING
by dontgo on 05/20/2014updated 05/21/2025If you go here, plan on a LONG process dealing with incompetent persons that have no clue about taking care of a customer. Customer I'm saying, not prospective customer. They will shmooze up to you, try to tell you anything to get you to… buy. Once you sign, kiss any customer service goodbye. Try calling here and can't even leave a voicemail for your contact because they don't have voicemail! And this is 2014?! No one returns calls and if you call there be prepared to be put through to countless clueless people who keep shifting you to the next incapable person. We are taking all of our business fleet and personal cars (of which Darcars dealers Lexus, Toyota, Ford, VW Etc. had all our business) and going elsewhere. A simple courtesy call would have changed a lot! good riddanceOutstanding
by applewood on 11/02/2012updated 05/21/2025I bought a 2013 Toyota Sienna. I love it! I love it! My salesman was Amadou B. He is a good salesman because he realized that satisfying his customers is a critical aspect of good business. He answered all my questions and concerns that I… had in a manner that is easy for me to understand. We know that buying a car is big investment. Therefore, Amadou gave me as much information I needed to make a wise informed decision. He did an outstanding job satisfying my needs. I highly recommend Amadou B. to anyone who wants to buy a car whether you are a first time buyer or not. In addition, I appreciate the time and consideration his Manager Abdy gave me and he is the one who made everything happened. God job! God Job!Amadou B. - Great to Work With!
by jjc007 on 02/24/2013updated 05/21/2025My family recently bought a new car from Darcars Toyota. Amadou B. was our sales associate, and he made our buying experience very wonderful. He diligently answered all of our questions, and he worked hard to make sure that we were… satisfied with our purchase. Even after we bought our car, he followed up with us to make sure everything was okay. Not only would I recommend buying a car from this dealership, I would definitely recommend buying a car from Amadou. Much of the reason why we ended up purchasing this vehicle was because of him, and how patient and helpful he was. Thanks for all your help Amadou!Wonderful exprience at Darcars Toyota
by sisayamare on 11/01/2012updated 05/21/2025My new car buying experience at DARCARS Toyota was great. The sales person Mr. Amadou B. went above and beyoond to make sure I was satisfied with my desition.Amadou B. Great purchase experience
by Maurice2014 on 05/28/2014updated 05/21/2025I would like to thank enormously the sale associate Mr Amadou B for his bravery, he is knowledge in the business, his simplicity and his professionalism. I bought a 2014 Toyota Camry LE on February 1st 2014 at Darcas Silver Spring and Mr… Amadou B was the salesman who helped me. He had shown his skill with the spirit of honesty and respect. He took time to explain me thoroughly everything that I supposed to know before buy a car. Finally he found me a great deal and a good choice. So when I decided after three months to buy anotherToyota Camry SE 2014.5 on Sunday May 25, 2014 I haven't hesitated. I went straight to Mr Amadou B for my choice.This time it went beyond my expectations. With his experience and knowledge of the business he found me a deal that I did not expect at all. I'm very happy and very very satisfied. Mr Amadou is a real professional, honest and respectful businessman I have never seen before. I think Mr Amadou B is the best salesman of Darcas Toyota. Mr Amadou, thank you very much. I also thank the management and the finance department specially Mr G. Thank you.Great!!!
by Jfoss1956 on 08/10/2013updated 05/21/2025My wife and I purchased a Toyota Prius from Darcars Toyota of Silver Spring last week. Our sales rep was Darryl J. and the manager we dealt with was Eric J. Both of them are an asset to Darcars and the follow up of the sales rep Darryl is… the reason for this review. Most Dealerships take your money and run, but Darryl shined a light on our experience that set a new standard from the previous car purchases we have made. Darcars, I hope you are grooming him to be a future manager, because he represents your company well. I run my own successful business, but I can always use someone of his caliber. He is articulant, curtious, intelligent, and a definite gem to any growing business. His product knowledge and representation of Darcars was outstanding. My wife noticed a small scratch on the car a couple of days after the purchase and Darryl offered to pick our car up and leave his car for a few hours to have the Prius's scratch buffed at no cost. We even noticed the gas level increased when he returned. He truly gets customer service. I will be referring friends, family, and my entire 60 plus staff of employees to Darcars largely due to his single efforts and the entire Darcars experience. -Jim
About our dealership
You took your vehicle in and they solved the problem. Your vehicle developed a second, different problem three months later. How do you know your vehicle was untouched upon returning? I think by state law they have to note the miles your vehicle came in with and left with. And as you said the problem was intermittent. How is someone expected to diagnose something that is not happening? The fact you drooped your car off, they drove you where you wanted to go, and they diagnosed it within an hour sounds outstanding. Did they charge you anything for diagnosing it? You said it was also vibrating. Did they do any thing else when they did the egr valve? Did you take it back to they to tell them about it? It seems you are "out 900 bucks" because of the car you own, not the repair shop you took it to. And they washed it, Sign me up.
by delswick on 12/06/2010