Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Thank you Mr. Alexis
by skn1174 on 11/13/2018I was in the market for a new/used vehicle when I stopped by the Silver Spring BMW. Mr Andy Alexis was patient, thorough, and professional. I would highly recommend his services to anyone in the market for a BMW.Hello, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
BMW of Silver Spring
by BMWLady on 11/13/2018OMGoodness!!! We are so excited. We were looking for a 2016-2017 certified pre-owned X3. Through our conversation with Andy Alexis, our salesman, we were able to get a 2019 X3 in the color we wanted!!! We weren't expecting to find and… drive our vehicle home the same day!!! We are customers for life. Thank you to Andy, John and everyone else who helped us at the BMW of Silver Spring. Michael S. & Nilene S.Hello, thank you for taking the time to leave a review for us at BMW of Silver Spring. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Wonderful experience buying my first BMW!
by dariam_ on 11/12/2018My wonderful team at Silver Spring made it easy and took care of everything. Converted me to BMW!Hi, thank you so much for your positive comments about BMW of Silver Spring! If you're ever in need of more help, please let us know! Take care!
Andy Alexis ant BMW solver spring is the best
by billymar on 10/31/2018I am a repeat customer at BMW SS and each time I have dealt with Andy. No high pressure sales pitch rather a focus on listening to the customer to understand what they are looking for and to then provide options in terms of models. He is… very detailed oriented and explains pros and cons of each option, including the differences between the M, 3, and 4 series in my case, and as well helps to think Ithorugh the financing options available and the BMW rebates were they exist. A thoroughly pleasant experienceThanks so much for the positive feedback! We really appreciate your continued business with us and we look forward to seeing you again in the future! Take care!
Best buying experience with Tae Yeon!!
by yj81sup on 10/30/2018Tae Yeon is very knowledgeable and honest salesman. I had great experience ordering my newly revised 2019 X5. At the time I pre ordered my X5 there wasnât any sample of leather and interior trim available. Tae Yeon made sure that the car… is built at my taste. I finally got it yesterday and everything turned out to be perfect. He is a salesperson who put customer first unlike many others I have experienced. This way he will not get best out of it but eventually will make customer to return to him. If I buy another BMW I will definitely buy it from Tae Yeon again.Thanks for highlighting some of our staff who helped make this such a positive experience for you! We are always more than happy to assist you if anything else comes up. Take care!
Great Buy with Kan Zhou
by mccangoz on 10/29/2018Kan Zhou was great. He customized the deal based on employment status and financial plans and came up with the best pricing alternative. Definitely recommend.Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Outstanding Salesman
by cdp1969 on 10/27/2018Andy Alexis was the most outstanding and knowledgeable salesman I've ever experienced when buying a car. I would highly recommended this dealership and salesman.We are happy to hear you enjoyed working with Andy! Thanks again for the recommendation, and have an amazing day!
A Nice Way to do Business
by AJ705MD on 10/26/2018I went in to look at a new X2 I saw in the dealership's website. Karen Herbert had it ready when I arrived and we went for a test drive. We returned and discussed pricing and I decided on the spot to purchase. There was no pressure and… Karen made every effort to find all the discounts available to me. The financial end of the business was taken care of efficiently and speedily and I drove off in the new car. It was a great experience.We are very happy Karen could provide you with a positive experience! If you have further needs or questions about your new car, please reach out!
Pre-Owned BMW 528i Purchase
by Drew1965 on 10/21/2018After trying to find a great deal on a late model used BMW from a number from a number of different non-BMW dealers with no luck (and spotty service), I decided to give BMW of Silver Spring a shot after seeing a potential candidate car on… their website. I ended up buying a 2015 528i X-Drive and got what I thought was a superb deal on a very clean and well kept certified pre-owned BMW. Karen Herbert was a joy to work with on the sale. A very nice and honest lady who worked hard to ensure I was taken care of. Anthony Lucas was great in finance explaining a number of different package options with no pressure or upselling. Andy Alexis, Jr. took me on my test drive and did a great job of explaining the features of the car and how to use them. BMW of Silver Spring isn't the closest to my home, but it was worth the drive in my opinion. I will likely continue to use them for my maintenance as well! Great experience overall!Hi Drew, we are very happy to have provided you with such a positive buying experience. Congratulations on your new 2015 528i! We are so grateful to have earned your business and look forward to your next visit! Take care!
Used Mazda 3 Purchase
by jaredscott on 10/19/2018I purchased a used Mazda 3 from the dealership and even though I wasn't buying a high-end BMW, the sales staff (Karen was my main contact) were excellent and treated me well. Great follow-up after the purchase to make sure everything went… well and they even loaned me a new BMW while some post-sale touchups were done to my new car.Our staff is dedicated to providing top notch customer service to all of our guests! If you have any further needs or questions about your Mazda 3, please give us a call. We're always happy to help!
Outstanding salesman Ron Askew
by G4MAN007 on 10/14/2018I am highly satisfied and do appreciate when a sales person greet and treat you as if you are purchasing a vehicle even if you are not. Ron Askew is an asset the the Silver Spring BMW Dealership. I will highly recommend him to anyone who… wants to purchase.Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Great experience at BMW Silver Spring
by Sayali93 on 10/08/2018I was looking for a quick purchase within a budget. Our advisor, Andy Alexis was very helpful and made the process easier by answering all my questions (I had many) over email which was my preferred method of communication. Andy took… additional efforts to get me the model with all the features I was looking for (I one I wanted initially sold out quickly), and also work with me on the price and eligible discounts so that the vehicle fits into my budget. He was really straight forward in his approach which I really appreciated and even stayed back till late for us ( I could not reach the dealership before 7:30-8PM as it is very far from my house/work). Thank you for all your help.We are happy to hear Andy took such great care of you! If you have any further needs or questions, please don't hesitate to reach out! Take care!
Andy Is The Best!
by claudiomac on 10/02/2018I just got my second BMW with Andy Alexis at BMW of Silver Spring. He makes the process so easy and enjoyable! I think I will buy all of my cars with him from here on out.Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Andy Alexis is spectacular
by delcin10 on 09/27/2018Go see Andy Alexis. He is amazing! Ive purchased 5 cars from him and cant wait for the next time. Hes great to work with, pays attention to what you want and makes it happen. Wonderful experience every time!We're happy to hear you had such a positive experience with our team! If you ever have additional questions or needs, don't hesitate to reach out!
Fantastic Service
by jross1440 on 09/27/2018I would enthusiastically recommend Andy Alexis and his team at Mileone for any needs you have in buying a car. Not only is he professional in his manner, it is his practice to follow-up to assure your satisfaction. He is caring in his… demeanor and determined in giving you great customer service!Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Review
by Dean1981 on 09/21/2018I recently purchased a car with the help of Karen Herbert.She was extremely attentive,helpful and Courteous.thanks a lot Karen for all your help,and thanks again for excellent job,quick and easy! Paperwork was effortless!no pressure… sales,... At the end,I would highly recommend silver Spring BMW.👍Congratulations on your new vehicle! We can't wait to see you again, have a great day.
Excellent
by Yang1111 on 09/18/2018I worked with Len Familant for my third lease from the same dealership. Comparing with all BMW dealers in the area, I found silver spring BMW always has the best price and service in the last four years.Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service
by Shawn133 on 09/19/2018Andy Alexis was my sales person and he was excellent. Very knowledgeable, patient and he went above and beyond to make sure I left with my new car very happy. And I did!Shawn, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Andy Alexis - Sales Review
by MelbaSanders on 09/15/2018When you walk into this dealership you immediately feel the warm, family-like environment. Youre greeted as you walk through the door, and everyone is so helpful. Andy Alexis has been my salesman for the past 8 years, and assisted me with… all four of my leases. Andy knows exactly what I like and works on my deals as hard as he can to please me. Hes very personable, and knowledgeable and my experience is so stress-free. He does all the research and footwork before I get there so that Im not in the dealership for hours and I really appreciate his respect of my time. On my most recent visit to go into my next lease I had the pleasure of meeting and working with Andys son, Andy Jr., chip off the old block! What a team! They make me feel more like family than a client. Andy is s superb salesman!Our staff is committed to providing each of our clients with the best automotive experience! We are so glad you enjoy working with our team. We value your business and look forward to your next visit! Take care!
great service, great deal!
by thebmwman on 09/06/2018It my pleasure to write this review. I am very particular when selecting a vehicle. I researched every aspect of the car before coming to the dealer. I thought I knew what I wanted -- as a matter of fact, I was SURE I did. I found a New… 2018 X6 that had everything I wanted. the folks at BMW of SS really know what they are doing. After careful review of my needs, they found me an even better deal in a 2019 X6 with features I hadn't imagined. Ron worked with me for weeks as I decided how to proceed. He stayed late, past his time off to assist me. This is service beyond expectations. And the team approach was evident. Ron even recruited his manager Joanna to research accessories that i wanted. My model wasn't compatible with the desired accessories, but Joanna still spent a great deal of time attempting to make it happen. I really felt like I was important and my purchase mattered. This, for me, is why I will now be bringing my car to be serviced here as well. I am a loyal BMW customer, and this is my second X6. I moved from NJ where I had my first experience with an amazing BMW dealer/ service department. Since moving to MARYLAND, I have not received service anywhere near as good as BMW of Mount Laurel New Jersey - until now!!. If your looking for an amazing BMW experience i highly endorse THIS dealer. And no - they didn't pay me to give this review!!!! (But I will accept any monetary gifts they offer, lol)Hello, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
David Davila - awesome.
by BMWX6driver on 09/04/2018This was my 3rd BMW purchase at BMW of Silver Spring. My client advisor, David Davila, provide us with great sevice, was very polite and attentive to our needs. He was very knowledgeable and took the time to explain the features of our… X6. I will continue to conduct business at this dealership.Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025