Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
5 years and 250,000 miles is possible with Gerald Kia Service
by Alan on 12/10/2023It was professional I took some business paperwork to do while the service was in progress I was able to book future service for my car at the time and weekday that suits meThanks for giving us the opportunity to service your vehicle, Alan. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Survey
by Angela on 12/09/2023I didn’t wait as long as usualHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil Change
by James on 12/08/2023Short wait timeWe appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great service department
by ggelfer3 on 12/08/2023I trust the folks at Gerald to take care of my Sportage. They never do repairs that aren't needed and my car always comes back cleanThank you for this amazing review! We really appreciate your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service and staff at Gerald Kia
by Alex on 12/06/2023Friendly staff and set great expectations on when the service will be complete. Clean sitting area with plenty of snacks and drinks to hold us over. Staff was very communicative throughout each step which I greatly appreciated.Thank you for the kind words, Alex. I'm completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Gerald Kia of North Aurora, we value our customers and I look forward to seeing you down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Jenny on 12/05/2023Gerald Kia of North Aurora has professional and friendly staff, timely maintenance, the waiting area is clean and comfortable, and my vehicle was given back much cleaner than how it arrived to them.Hi Jenny, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Excellent Customer Experience
by Kelly on 12/05/2023Thomas was very polite and explained everything to me. Made my experience at the dealership easy.Thank you for your outstanding rating about our service department, Kelly. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department
by Chris on 12/04/2023Drew the service tech was great. He gave me an overview of the work and an accurate timeline. The waiting room was clean and had WiFi so I could work while I waited. The complementary car wash was a really nice touch.Thank you for visiting our service department and for leaving the kind words, Chris. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service
by Robert on 12/03/2023Associates were kind and knowledgeable and spoke highly of the vehiclesRobert, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tom and Richard are awesome
by Molly on 12/01/2023How fast and how well informed Tom and Richard did greatHello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Usual quick, courteous service
by Joyce on 12/01/2023Quick service, options and charges well explainedJoyce, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Adonis on 11/26/2023They were fast and efficientWe cannot thank you enough for this glowing review of our service center, Adonis! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great staff and service
by Lindsey on 11/20/2023The staff I worked with was very friendly and helped me answer all of my questions, couldn't have asked for better!Lindsey, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia, Aurora, IL
by Margaret on 11/17/2023Your service department was excellent … Richard was courteous, knowledgeable and conscious of my time. They were on time, and clean and neat.Your kind words and fantastic review are greatly appreciated, Margaret! I am elated to hear that our team was able to provide you with the great service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Awesome dealership
by James on 11/16/2023Great staff Richard answered all my and concerns awesome environment to be inJames, thank you for taking the time to write this review. Our highest priority is satisfying our guests and I am delighted to know that Richard made sure your concern was addressed properly. We look forward to working with you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Tires and brakes
by Nathan on 11/13/2023Serviced my car in a timely manner; friendly and courteous staffThank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again whether for routine service or another purchase. Thanks again, Nathan! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil and tire rotation
by John on 11/11/2023Friendly and kindYour great feedback truly made our day, John! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service visit to Gerald Kia of North Aurora
by SJ on 11/07/2023The service staff was very courteous and kept me informed about updates on work. He was very helpful.Thank you for leaving us this great review, SJ! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great oil change experience
by Joseph on 11/04/2023Everyone was extremely friendly and helpful. The car was washed and vacuumed in addition to the oil change and tire rotation service requested.Joseph, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Kia of North Aurora we believe clean cars make happy customers and are pleased to hear you appreciated your ree car wash! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Professional Service
by Cindy on 11/04/2023All of the staff were amazingly welcoming and I was given a thorough rundown of the inspections on my car.Cindy, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Gerald Kia of North Aurora provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change
by Eduardo on 10/29/2023Everyone was really nice and friendlyWe appreciate you for letting others know about your experience, Eduardo! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025