Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
Great service department and personnel
by Ed on 10/22/2023Treated respectively by personnel at the service center. Have been bringing my wife's Soul here to be serviced since we bought it Dec. 2015. If I wasn't happy with the service, would I keep coming back for 8 years? John Kainz, the service… manager, made me feel comfortable the first time I met him. Whenever they had suggested something, never felt as if I was being strong armed into something. When the time comes will return for another Kia.Ed, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald kia experience
by Randy on 10/22/2023Gerald kia in North Aurora has a facility that looks nice and clean appearance for the customers. The facility is customer friendly with amenities. Staff was very friendly and helpful for customer satisfaction. Gerald kia has a good… selection for customers needs and wants.We appreciate your marvelous feedback, Randy. It's our commitment to ensure quality customer care by providing nice and clean facilities as well as friendly and helpful service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
New car
by Kay on 10/22/2023Sales person wes so niceThank you for this amazing review! We really appreciate your business, Kay. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fast service
by Jennifer on 10/22/2023Service was fast.Jennifer, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Very informative
by Herman on 10/19/2023Friendly staffThanks for your perfect review, Herman! We're glad to hear that our team was friendly! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Unexpected great service.
by Jimmy on 10/18/2023I liked that despite being a walk up appointment they where able to service my vehicle in a reasonable amount of time and still give me excellent service.Jimmy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Did what they said they'd do
by David on 10/17/2023Service is important, and along with doing accurate work, communication and respecting my time by keeping to the promised timeframe is important to me. These guys provide that.Thank you so much, David, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Car 15000 mile service
by Brian on 10/15/2023Rich was very helpful. He explained everything that had to be done with the car. Very polite.Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Always a great place
by Eric on 10/11/2023Always friendly, knowledgeable and courteous staff.Eric, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
I wouldn't go anywhere else.
by Barbara on 10/06/2023Honest and efficient service.Barbara, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
U
by Richard on 10/04/2023Friendly peopleThank you so much for the wonderful compliments! We look forward to seeing you again whether for routine service or car purchase. Thanks again, Richard! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Under promise and over deliver
by Jose on 10/04/2023The representative attempted being transparent regarding the wait time, and then delivered the vehicle much faster than expected.We appreciate you for letting others know about your experience, Jose! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2016 Kia Optima
by Angelyn on 09/30/2023The mechanics were very kind and advised me on what type of oil to use in my car.Angelyn, I appreciate your kind words about our service team. Thank you for choosing Gerald Kia of North Aurora for your vehicle needs. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2018 stinger
by Jeffery on 09/28/2023Service was done on time. Very knowledgeable and friendly service coordinatorThank you for reaching out Jeffery! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Advisor at check in.
by James on 09/27/2023The service advisor , Richard Olsen was friendly, informative, and thorough with his explanations. Addi he taught me the nuisances of the power locks on my vehicle. Richard overall gets an A+ from me.James, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of North Aurora! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Satisfied with Service
by Brooke on 09/24/2023Service Department was kind professional and understanding.Brooke, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
2024 Telluride
by Tamara on 09/22/2023Everyone is very helpful and very accommodating with what ever you need help with. They take time to explain everything. Thanks Sam for helping with buying my 2024 Telluride.Thank you for this review, Tamara. We really appreciate you leaving us your input. We are very pleased to hear that San could make your car shopping experience so pleasurable and stress free. I am glad to hear you are loving your new Telluride. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great service department
by Kurt on 09/21/2023You have a great service staff. They got me in and out quickly. Explain everything being done and the wait. They made sure I was comfortable. Got my car back cleaner than when it arrived.Hi Kurt, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Kia of North Aurora. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia
by John on 09/20/2023Great staff… polite and competent.John, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Diagnostic work
by Kelly on 09/20/2023Took care of everything asked gave me a loaner car as soon as it was availableThank you for your positive review, Kelly! We are so glad to hear that you had a great experience with us. We strive to provide the best outcome and we appreciate your feedback. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Ray on 09/17/2023Because the work to be done on my Niro, they gave me a free shuttle ride home. Also, I forgot to give them a coupon card when paying and drove back to see if they would honor it and they did! I appreciate that very much.Ray, thank you for taking the time to share your feedback. Each employee is a valued member of the Gerald Kia of North Aurora team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025