Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Great experience
fast efficient service
by Raymond on 02/25/2025updated 03/04/2025Quick Fast GoodThank you so much for your five-star review! We appreciate your kind words and are glad to hear that you had a quick and positive experience at Gerald Kia of North Aurora. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good service!
by Gregory on 02/23/2025updated 03/03/2025Service was great! Ability to see what was being done and cost waspresented very well! Service was done in a timely manner!Thank you, Gregory! We truly appreciate your kind words about the service at Gerald Kia of North Aurora. We're glad to hear that you found the cost presentation clear and the service timely. We look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Stephen on 02/20/2025updated 02/28/2025Quick and easy, had an appointment for regular maintenance, took about 1/2 hour, Received full report, in and out, great dealershipThank you so much for your kind words, Stephen! We’re thrilled to hear that your regular maintenance at Gerald Kia of North Aurora went smoothly and quickly. Our goal is to provide efficient and thorough service, and it’s great to know we met your expectations. We appreciate your support and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Satisfied completely
by Michael on 02/25/2025Prompt and friendlyThank you, Michael, for your wonderful 5-star review! We're thrilled to hear that you found our service prompt and friendly at Gerald Kia of North Aurora. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star
by Deborah on 02/11/2025updated 02/18/2025friendly and quick serviceThank you for your wonderful review, Deborah! We appreciate your kind words about the friendly and quick service you experienced at Gerald Kia of North Aurora. We strive to provide the best for our customers and are glad to hear that you had a great experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great place with great service
by J.Gerds on 02/08/2025The knowledgeable and helpful staff.Thank you for your kind words! We greatly appreciate your feedback about our knowledgeable and helpful staff at Gerald Kia of North Aurora. It's our goal to provide outstanding service, and we’re glad to hear you had a positive experience. We look forward to welcoming you back on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Random pop in
by Joshua on 02/06/2025Multiple people were willing to help me get to the department I needed to visitThank you for your wonderful feedback, Joshua! We’re thrilled to hear that our team at Gerald Kia of North Aurora was able to assist you in reaching the department you needed. We strive to provide excellent service, and your kind words motivate us to keep up the good work. We look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Telluride
by Tamara on 02/06/2025They are always very nice and very helpful.Thank you, Tamara, for your kind words! We truly appreciate your feedback and are delighted to hear that you found our team at Gerald Kia of North Aurora to be nice and helpful. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia maintenance
by Sandra on 01/28/2025updated 02/04/2025They kept me informed as to what they were doing and how long it should take.Thank you for your review! We appreciate your feedback and are glad to hear that our team kept you informed throughout your experience at Gerald Kia of North Aurora. Communication is key to ensuring a smooth process. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fast, reliable and comfortable!
by Robert on 01/27/2025updated 02/03/2025The service performed was thorough and took an appropriate amount of time. The waiting room was pleasant and my advisor kept me informed of progress.Thank you, Robert, for your kind words! We're thrilled to hear that the service at Gerald Kia of North Aurora met your expectations and that you enjoyed our waiting room. We appreciate your feedback and hope to see you again soon for any future needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Victoria on 01/26/2025updated 02/03/2025How attentive the service department was to my situtationOil change
by Conner on 01/25/2025updated 01/31/2025Good and fast serviceThank you for your wonderful review! We're glad to hear that you had a good and fast service experience with us at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia North Aurora
by Valerie on 01/29/2025Very friendly and knowledgeable staff. Excellent service.Thank you for your kind words, Valerie! We truly appreciate your feedback about our friendly and knowledgeable staff at Gerald Kia of North Aurora. It's wonderful to hear that you had an excellent service experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Victoria on 01/26/2025How attentive the service department was to my situtationThank you for your feedback! We're glad to hear that you found our service department attentive to your situation. At Gerald Kia of North Aurora, we strive to provide excellent service to all of our customers. We appreciate your support and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service
by Ann on 01/17/2025updated 01/24/2025friendly staff appointment on time clean environmentThank you, Ann, for your fantastic review! We're thrilled to hear that you had a great experience with our friendly staff and enjoyed our clean environment at Gerald Kia of North Aurora. We look forward to serving you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
friendly staff, clean environment, appointment on time
Service Review
by Mary on 01/17/2025updated 01/24/2025Friendly, attentive, communicativeThank you so much for your positive feedback! We at Gerald Kia of North Aurora are thrilled to hear that you found our team friendly, attentive, and communicative. We appreciate your support and hope to assist you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Love that they take care of things, but want to feel cared about
by Christopher on 01/14/2025updated 01/21/2025quick and got things done, but had a couple of concerns that were not addressed while there - don't like they want me to set up another appointment for checking my door seals, I am already there, I don't live close so would like them to… take that into consideration at timesChristopher, thank you for providing this feedback about your experience at Gerald Kia of North Aurora. Our goal is to always provide a positive experience, and it is disappointing to hear about your experience. Please contact me at your earliest convenience so we can discuss this further. We would appreciate the opportunity to properly address your concerns and remedy this matter. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Robert on 01/11/2025updated 01/21/2025Very polite and quickThank you for your feedback! I'm glad to hear that you had a polite and quick experience at Gerald Kia of North Aurora. I strive to provide excellent service to all our customers. I hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Oil change and tire rotation
by Donna on 01/18/2025Prompt in and out.. efficientThank you for the positive feedback! I'm glad to hear that you had an efficient experience at Gerald Kia of North Aurora. We strive to provide top-notch service to all our customers. We hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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by Thomas LaLonde on 01/08/2025updated 01/15/2025always explain service recommendations and are accurate on time and priceThomas, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Appt.
by Monica on 01/07/2025updated 01/14/2025My service advisor Gina was great to work with. Very friendly.Thank you, Monica! We're thrilled to hear that you had such a positive experience with Gina. At Gerald Kia of North Aurora, we pride ourselves on delivering friendly and helpful service. We appreciate your feedback and hope to see you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Thank you for your positive feedback, Jill! We’re glad to hear you found your experience at Gerald Kia of North Aurora to be quick, easy, and straightforward. We appreciate your support and hope to assist you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 05/22/2025