Gerald Kia of North Aurora
Customer Reviews of Gerald Kia of North Aurora
Review type:
Sorento
A great place to do business
by Tonya on 03/28/2025The quality and promptness of service I received. I was in and out in no time.Thank you for the wonderful review, Tonya! We're thrilled to hear that you appreciated the quality and promptness of service at Gerald Kia of North Aurora. We strive to make the car-buying experience efficient and enjoyable for our customers. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia of Aurora Rocks
by Henrietta on 03/10/2025The service department is friendly and very helpful. The waiting area is clean and comfortable! The service team is very knowledgeable about your Vehicle. They seem trustworthy which is very important to me!Thank you, Henrietta, for your wonderful review! We greatly appreciate your kind words about our friendly and knowledgeable service team at Gerald Kia of North Aurora. It's fantastic to hear that you found our waiting area comfortable and that you feel you can trust us with your vehicle. We look forward to welcoming you back for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Positive
by Jared on 03/05/2025updated 03/13/2025No pressure and worked well with me to get deal done.Thank you, Jared, for your wonderful review! We’re thrilled to hear that you felt no pressure during your experience with us at Gerald Kia of North Aurora. It’s great to know we could work together to get the deal done. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Outstanding
by Edgar on 03/05/2025updated 03/13/2025Friendly and courteous staffThank you for your kind words, Edgar! We truly appreciate your feedback about our friendly and courteous staff at Gerald Kia of North Aurora. We’re thrilled to hear that you had a positive experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
service at north aurora kia
by Gayle on 03/12/2025car ready when promised-free car wash=very friendly staffThank you, Gayle, for your wonderful 5-star review! We are thrilled to hear that your car was ready when promised and that you enjoyed the complimentary car wash. Our friendly staff at Gerald Kia of North Aurora always strives to provide excellent service. We look forward to seeing you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Deceived / Lied to about limited lifetime warranty police
by B miller on 03/11/2025BUYER BEWARE!! Bought a used GMC Acadia a couple years back because of their lifetime warranty . My wife and I were lied to while sign loan agreement and know they’re not honoring warranty and we’re out of pocket almost 12,000 dollars.… Initially , we called Gerald for service and they recommended to take Acadia to gmc dealer. When we told the gmc dealer we were there for our lifetime warranty work, he told us that these warranties are not what they are cracked up to be and usually try a reject for any reason. I wouldn’t suggest buying any vehicles from them especially if you think they’ll honor their lifetime warranty. They’ll deceive you to sell the vehicle and brag about having best warranties but yon’ll pay down the road.Brian, I would like to speak with you directly in order to better understand the circumstances you’ve described and discuss your warranty in greater detail. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
GOOD DAY AT KIA
by Edward on 03/02/2025updated 03/10/2025In quick , work to be done is explained and you are told when it should be done. Everyone is friendly and well educated in their work.Thank you for your positive feedback! We’re glad to hear that you found our team at Gerald Kia of North Aurora friendly and knowledgeable. We strive to ensure clear communication and prompt service. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service Department
by Jim on 03/08/2025The staff in the service department are always very friendly and courteous. They are very easy to work with and do their best to accommodate you.Thank you for your kind words, Jim! We're thrilled to hear that you had a positive experience with our service department at Gerald Kia of North Aurora. Our team strives to provide friendly and accommodating service to all our customers. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
fast efficient service
by Raymond on 02/25/2025updated 03/04/2025Quick Fast GoodThank you so much for your five-star review! We appreciate your kind words and are glad to hear that you had a quick and positive experience at Gerald Kia of North Aurora. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Good service!
by Gregory on 02/23/2025updated 03/03/2025Service was great! Ability to see what was being done and cost waspresented very well! Service was done in a timely manner!Thank you, Gregory! We truly appreciate your kind words about the service at Gerald Kia of North Aurora. We're glad to hear that you found the cost presentation clear and the service timely. We look forward to seeing you again for your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Great Service
by Stephen on 02/20/2025updated 02/28/2025Quick and easy, had an appointment for regular maintenance, took about 1/2 hour, Received full report, in and out, great dealershipThank you so much for your kind words, Stephen! We’re thrilled to hear that your regular maintenance at Gerald Kia of North Aurora went smoothly and quickly. Our goal is to provide efficient and thorough service, and it’s great to know we met your expectations. We appreciate your support and look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Satisfied completely
by Michael on 02/25/2025Prompt and friendlyThank you, Michael, for your wonderful 5-star review! We're thrilled to hear that you found our service prompt and friendly at Gerald Kia of North Aurora. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
5 star
by Deborah on 02/11/2025updated 02/18/2025friendly and quick serviceThank you for your wonderful review, Deborah! We appreciate your kind words about the friendly and quick service you experienced at Gerald Kia of North Aurora. We strive to provide the best for our customers and are glad to hear that you had a great experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
A great place with great service
by J.Gerds on 02/08/2025The knowledgeable and helpful staff.Thank you for your kind words! We greatly appreciate your feedback about our knowledgeable and helpful staff at Gerald Kia of North Aurora. It's our goal to provide outstanding service, and we’re glad to hear you had a positive experience. We look forward to welcoming you back on your next visit! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Random pop in
by Joshua on 02/06/2025Multiple people were willing to help me get to the department I needed to visitThank you for your wonderful feedback, Joshua! We’re thrilled to hear that our team at Gerald Kia of North Aurora was able to assist you in reaching the department you needed. We strive to provide excellent service, and your kind words motivate us to keep up the good work. We look forward to welcoming you back next time! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Telluride
by Tamara on 02/06/2025They are always very nice and very helpful.Thank you, Tamara, for your kind words! We truly appreciate your feedback and are delighted to hear that you found our team at Gerald Kia of North Aurora to be nice and helpful. We look forward to seeing you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Kia maintenance
by Sandra on 01/28/2025updated 02/04/2025They kept me informed as to what they were doing and how long it should take.Thank you for your review! We appreciate your feedback and are glad to hear that our team kept you informed throughout your experience at Gerald Kia of North Aurora. Communication is key to ensuring a smooth process. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Fast, reliable and comfortable!
by Robert on 01/27/2025updated 02/03/2025The service performed was thorough and took an appropriate amount of time. The waiting room was pleasant and my advisor kept me informed of progress.Thank you, Robert, for your kind words! We're thrilled to hear that the service at Gerald Kia of North Aurora met your expectations and that you enjoyed our waiting room. We appreciate your feedback and hope to see you again soon for any future needs! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Service
by Victoria on 01/26/2025updated 02/03/2025How attentive the service department was to my situtationOil change
by Conner on 01/25/2025updated 01/31/2025Good and fast serviceThank you for your wonderful review! We're glad to hear that you had a good and fast service experience with us at Gerald Kia of North Aurora. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Gerald Kia North Aurora
by Valerie on 01/29/2025Very friendly and knowledgeable staff. Excellent service.Thank you for your kind words, Valerie! We truly appreciate your feedback about our friendly and knowledgeable staff at Gerald Kia of North Aurora. It's wonderful to hear that you had an excellent service experience. We look forward to assisting you again in the future! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
Bonnie, thank you for your kind words! I'm thrilled to hear that you had a positive experience with Oscar and our team at Gerald Kia of North Aurora. We pride ourselves on working together to provide excellent service. We look forward to seeing you again! Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
by Gerald Kia of North Aurora on 07/01/2025