Gerald Kia of North Aurora
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Written byon 04/09/2025
I came in for an Oil Change the Girl in Service that checked me in was fantasic and even gave me a discount off the oil change. They washed my vehicle however i think maybe the car wash did something to the wheel well in the front drivers side the cover/wheel well cover was bent behind a bracket making the frame stick out we got the bracket back behind the cover however I would like them to check it next time I'm in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Gerald Kia of North Aurora on 04/11/2025
Dealer Response
Barbara, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. My team would be happy to take a look at your vehicle next time you visit. In the meantime, please feel free to reach out if there is anything else I can assist you with. Thank you for choosing Gerald Kia of North Aurora.
Sincerely, Chuck Settles General Manager Gerald Kia of North Aurora csettles@geraldauto.com
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