Nalley Toyota of Roswell
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Customer Reviews of Nalley Toyota of Roswell
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BAIT & SWITCH
by ZILLA on 04/21/2019I bought a used car & complained at the closing an item / Dealer fee / $599.00 was improper. They would not remove it. I am in the complaint process with GA Dept of Law, Consumer Protection Unit , who on their website has a complete opinion… regarding this ( all sales fees must be listed & a link to initiate the complaint process. I am over 65 & also contend they took advantage of a senior citizen which is also a box to check on their form. I am confident I will have $599.00 refunded.High-pressure, bait-and-switch.
by Pete7154 on 03/11/2018I thought these "bad old days" were long gone. Well, they live on at Nalley. My wife went in with an offer from the website. They said they did not have that particular car - then said they never had it - and tried to get her to go for a… truly terrible offer. She thanked them for their time and tried to leave and was literally chased to her car by the salesperson. It was like a scene from an old comedy, only it wasn't funny. It was pathetic. There are lots of Toyota dealers in Atlanta. I advise giving this one a miss.Pete, I'm sorry to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to me at (404) 994-5422 to speak to with me directly and give me the opportunity to provide the excellent service experience we pride ourselves on. Dewayne Fairchild, General Manager, 770-241-1151
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by Hghlnderntsld on 02/21/2017I came here after I was told they had a used car I saw on line. I was there within an hour and told they no longer had the car. Lie #1. I was then told they were giving $5500 off the highlander so they could do as good on a new one as a… used. Also, I brought a friend and we were going to hope for a better price by buying matching Highlander's for our wives. Seems reasonable. We found our cars and then off to negotiations. First offer came and we received $2000 off MSRP not the $5500 promised. Lie #2. We immediately called them out. Then a long wait later he came back with the $5500 off. We immediately called him out on offering us the Standard rebate in the southeast right now and no additional incentive for buying two cars or anything else. The sales manager then came over and said he couldn't give us a better price because we were not in his target marketing area. Lie #3. Maybe my money's not green because I live in north Georgia. Also, did I mention we were 1 cash buyer and 1 needing very little financing? Nest the general manager comes over to ask where we want him to be on price. We told him. He told us the put a protective coating on the cars, they came with 2 years "free" maintenance (listed on the price sheet as costing like $499) and their cars were more well equipped with things like dual USB ports for rear seating. He said a bunch of other stuff too. Lies #3 through I lost could. I told him cars are massed produced one assembly lines, a process I have seen and am somewhat familiar with. I asked him if his dealership had a special assembly line!!! He went for final pricing and came back with another $250 off. Let me tell you we were not happy after wasting 4+ hours. We knew the USBs were standard and that the free maintenance he was charging us for was free on all new Toyotas. [non-permissible content removed] Lies from start to finish. Save yourself some time and avoid this dealership at all cost. I will say our salesman Christian was nice enough and seems to be at the mercy of all the [non-permissible content removed] surrounding him. We went to Cobb County Toyota and closed a deal that night which we were very happy with. Thanks Jason and Rob at CCT.Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Mike Balog, General Manager, 678-832-4274
A mixed impression from Nalley Toyota Roswell Sales
by aatony on 11/03/2016I have a mixed impression from purchasing a new vehicle from Nalley Toyota Roswell. I decided to award overall three stars. If you are on the market for a new vehicle and plan to shop at Nalley Roswell here is my experience and… advice. Mr. Vance Fite is a great Sales Professional. Yes, I capitalized Professional. Courteous, informative, attentive, and provided timely service in arranging appraisal of my vehicle, scheduled a test drive of a new one, guiding through the paper work. If you want to have good experience ask for Mr. Vance Fite to work directly. Mr. Fite supports Mr. Donald Law who is in the sales management. I had prompt email communication with Mr. Law, got excellent quotes in writing, and am very satisfied with his role in my purchase. Now, not so good part that soured my whole experience. I strongly recommend against working with Mr. Matthew Cohen. I was very disappointed from his sales style to the point that I was about to stand up and leave their dealership forever. Sent email with my short feedback to sales management and Mr. Balog, General Manager, with no response yet. Summary: Please do prior online research if you want to buy a new or a used car! There are so many resources out there. I used several pricing sources and the main one Consumer Report new car pricing. Really helped! Get quotes from multiple dealerships. Do shop it is your money! So, I got the price for my new car that I wanted. I got the value for my trade in for $200 less that I planned. However, I will not be returning to their sales department. Hence three stars. Havent tried their service department, but I am doubt that I would be going there.fast transaction, clean facility
by LarryS12378 on 12/10/2015We previously visited several sellers and knew the type of vehicle we wanted. Our salesman, AJ Nijad, was very helpful in pointing out features, test driving and answered all questions. Low pressure transaction. We were able to meet with… the credit manager, Charles Wang, who also made finished the transaction shortly. Dealership sales & service seemed like they have it together.Devoted services
by Barbara5323 on 11/25/2015As a firt-time buyer, I asked Nalley Toyota Roswell to help me find an efficient and trustworthy car. I had seen about 4-5 different dealers and was turned away every time. Not only did Nalley Toyota Roswell help me find an efficient car,… but a very luxurious one too. My monthly rate was reasonable and I was able to drive out with the car on the same day! I was treated extremely well with respect and integrity. I will never forget my wonderful experience there and I recommend Nalley Toyota Roswell to all first-time buyers!!!Nalley Toyota if Roswell
by Daherbert on 11/23/2015Great place to buy a vehicle. Friendly staff. No pressure sales. The few issues I found on the vehicles were taken care of very fast. Great job!Vehicle Sold after my financing was approved
by misled7 on 10/23/2015I found vehicle on Nalley Toyota website. Spoke with Salesman and sent in finance app online. They called me back and said financing was approved and vehicle was ours. On our way to dealership I received a phone call that vehicle had just… been sold. This is after my financing was in place. I now have a hit on my credit report for a vehicle that was already sold. Awful experience. They ask if they could help me with another vehicle and I said no that I would look elsewhere and their final response was "okay-good luck".Maintenance light
by GoodS1 on 06/24/2015I was completely satisfied with my service at Toyota of Roswell. It was fast and the staff was courteous and super friendly. I have been to other Toyota service places in the area and I am happy to know I no longer have to fret when I see… the maintenance light come on!! Thanks so much Richard! I'll definitely be back!Hands Down, the Worst Experience I've Ever Had
by Jllewi2103 on 01/27/2015I went into the Nalley Toyota of Roswell, off Alpharetta Highway, last evening to purchase a car. After spending 2 hours there, I was shown a car "in my price range." I test drove it, had my credit ran, and was about to decide on how long… the purchase length would be for, when the sales associate told me he had told me the wrong price. Without any offer for an apology, just threw his hands up and said he's only human and worked a lot of hours. My boyfriend went to speak with the GM at the front desk, to see if he would do anything. He said the same as the assoc. I called Asbury Automotive group, who gave me to Customer Service, and requested the GM call me to try and rectify. The GM called me today and proceeded to tell me that he never met us last night, then accused me of aggressive language to his sales assoc. and that he as the GM, wouldn't of even sold me a car. I didn't even speak to the assoc., only enough to tell him we were leaving. And like that, we walked out.Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Please accept my apologies about the incorrect quoted price. I am more than happy to discuss with you the correct quotes in your price range. Please feel free to contact me anytime at 678-894-9887 so that we can quickly resolve this issue. Best,Robert GagliardiGeneral Manager
Great experience!
by sbu5 on 01/26/2015Purchased used car and was very easy process. Brandon was very knowledgeable about car and specifics. Later that night went online to see car again since delivery of vehicle was next day. To our surprise, car was $500 less. Next day… dealership honored new price and refunded $500. Satisfied customer!!!Best place to buy a new or used car.
by 4guth49 on 01/15/2015We love Nalley Toyota of Roswell. I recently purchased a Toyota Sienna and it was a great experience. The salesman was knowlegable and did not pressure us. The manager is great, and you can feel the good vibe there. The transaction was… easy and quick right through financing. This is the 4th car we have purchased here (2 used and 2 new). I highly recommend this dealership to anyone.Bait and Switch
by smokymtn43 on 01/11/2015I was looking to purchase from Nalley Toyota but got a price quote much higher than the Edmunds Price Promise of $24,865. I requested the OTD price from internet manager Jason Brown who said it was $29,986. He said that included sales tax… for Tennessee, which I know is $1784.55 if Nalley is allowed to collect it, and window tint, which I did not request and does not show as an included option on the website listing. Apparently the dealer fees and tint are outrageous. I contacted him about the price difference and he said, "No problem, let me know if anything changes." With that attitude I will be buying elsewhere. What's the use of them participating in the Price Promise program if they're no going to honor it?Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. I am more than happy to discuss with you the quotes for the dealership and tint fees if you would like. Please feel free to contact me anytime at 678-894-9887 so that we can regain that trust back. Best, Robert Gagliardi General Manager
Highly recommend Nalley Toyota of Roswell
by goarmyfootball on 12/10/2014I recently purchased a new 2015 Highlander from Nalley Toyota of Roswell. I can't say enough about how impressed I was with the experience. I had shopped around Atlanta for a few weeks searching out dealers and researching the best deal on… a new Highlander. My sales advisor, Jay, was great and very knowledgeable about the vehicle. I also found Nalley's website to be the most straight forward and transparent in terms of inventory, descriptions, photos and pricing. Jay was very accommodating in helping me find the right vehicle over the course of about 4 hours. When it came down to the purchase, Jay was very low pressure and the dealership honored all of its up front advertised pricing which (during Toyota-thon) was well below what I had received from TrueCar. After having shopped around at several dealers and online, Nalley also gave me the strongest offer on my trade in (closest to KBB valuation). Very happy with the whole experience. I look forward to testing out the service center. My wife purchased a Lexus a few years ago from Nalley Lexus in Smyrna and the experience has been similar.It is our pleasure to work with you to earn your trust and ensure your automotive satisfaction. Please do not hesitate to let us know if you have concerns we can address before your next visit. Thank you, Robert Gagliardi General Manager
Great buying experience
by waldork on 12/04/2014We just bought a new Toyota Avalon from Nalley Toyota of Roswell. We felt welcomed and treated professionally from the time we walked in the door until we walked out as new Toyota owners, Highly recommend Nalley if you're looking for a… new car.It is our pleasure to provide you the kind of service you wrote about. Please continue to trust us with your concerns. We look forward to working with you again. Best, Robert Gagliardi General Manager
Great Experience!
by lyle9 on 11/02/2014My car was totaled so it was a trying experience, but because of Edmunds.com and the great service I received from Rod Ramos (Sales), Greg Campbell (General Manager) and Jason Cruz (Finance Manager), the tension was relieved. Edmunds.com… gave me a great discount certificate that I took to Nalley Toyota of Roswell, GA and I received a flawless, no haggle transaction. I am very pleased with my car and would recommend them to any one in need of a car. Great job Edmunds.com and Nalley Toyota of Roswell, GA. LyleExcellent Service
by C_J_P on 08/21/2014I was very pleased with the service at Nalley. My salesman, Jason was knowledgeable and was great at explaining all the options and accessories of my new Avalon. The finance department also was great, explained the finance options and I got… a great deal. I was very pleased with the whole process. From the time I walked in the door from the time I was handed the keys was no more than an hour and a half. This was my forth new Toyota, and the best experience yet.Highlander
by WoodstockAna on 01/19/2009After we purchased our vehicle we found it online (at the same dealership) for $1k then what we paid. When I called the sales person, he told me "yes, but you are getting wrap around coverage" I don't ever remember discussing this coverage… with him. IMHO it is one of those dealerships that you feel cheated when you leave their establishment.Toyota Roswell - NEVER AGAIN
by intheknow1 on 03/02/2008I bought a brand new Celica there a few years ago, and they tried to scam me in the business office. After going through negotiations, this slick business manager comes in and tries to upsell me on a bunch of extra items. After not… budging, they actually switched him out and went and got a very tall woman to try again...trying every angle on me. She flipped through a bunch of forms with a brief description and had me sign X and Y without asking me to authorize any additional costs and just saying sign here and there. I get home, and there is a 900.00 MAP (Motorists Assist Plan)! No idea what this is. After calling them and being shady, I call the vendor itself and they're out of TX and say they are a third-party contractor and usually are used as extra commission for the business manager. NICE! I raised the issue and they said I could come in, sign a removal form, and have it removed but it would not come off my payment, just the term. [violative content deleted]!!! Go somewhere else! Beware the scam of this place. That was just the beginning, it was a brand new car and a total lemon but I won't bother with that. Just steer clear! If you're from Toyota Roswell and reading this - Welcome to Web 2.0.Great Experience
by Bulletsarge on 03/24/2014updated 06/01/2025I had spent all day calling and driving to Toyota dealerships. Was mislead by a sales person at Marietta Toyota. Aggravated I called Nalley and the sales person Savannah recognized my frustration and was able to work with me. She was able… to answer my questions and confirm they had what I was looking for in stock. I got there, and she met us at the door. A quick test spin and she gave me the price, tax, tag, out the door, which was $1400 cheaper than the first dealership I went to that day for the same vehicle. The only negative was the long wait for the finance dept., especially since I had my own pre-approved financing. I cant speak about the entire dealership, but the sales person Savannah was a definite delight!Thank you for letting me know that Savannah was able to transform your car-buying expectations by listening to your needs and helping you find the best deal. I apologize for the wait in financing but know that it helped to ensure that everything went smoothly once your left the store. Please let us know what we can to to be of help! Thank you, Robert Gagliardi General Manager
Great Experience
by rchadd on 10/08/2013updated 06/01/2025I've seen bad reviews but I did not have that experience at all. Jason was very helpful, nice, knowledgable & wasn't pushy. I felt completely comfortable the entire time & I am very happy with my experience.Thank you so much for taking the time to let us know that you were treated so well. We always want our customers to feel that we treated them with respect and leave knowing that they can call us with any concerns. We look forward to working with you again to help with your automotive questions. Thank you for your business, Robert Gagliardi General Manager
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About our dealership
Zilla, thank you for taking the time to leave us feedback about your experience with us. Please reach out to me at (404) 994-5422 so we may assist you in moving forward towards a resolution. Jason Branham, General Manager
by dealergm on 04/29/2019