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Nalley Toyota of Roswell


11130 Alpharetta Hwy, Roswell, GA 30076 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
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Written by Hghlnderntsld on 02/21/2017

I came here after I was told they had a used car I saw on line. I was there within an hour and told they no longer had the car. Lie #1. I was then told they were giving $5500 off the highlander so they could do as good on a new one as a used. Also, I brought a friend and we were going to hope for a better price by buying matching Highlander's for our wives. Seems reasonable. We found our cars and then off to negotiations. First offer came and we received $2000 off MSRP not the $5500 promised. Lie #2. We immediately called them out. Then a long wait later he came back with the $5500 off. We immediately called him out on offering us the Standard rebate in the southeast right now and no additional incentive for buying two cars or anything else. The sales manager then came over and said he couldn't give us a better price because we were not in his target marketing area. Lie #3. Maybe my money's not green because I live in north Georgia. Also, did I mention we were 1 cash buyer and 1 needing very little financing? Nest the general manager comes over to ask where we want him to be on price. We told him. He told us the put a protective coating on the cars, they came with 2 years "free" maintenance (listed on the price sheet as costing like $499) and their cars were more well equipped with things like dual USB ports for rear seating. He said a bunch of other stuff too. Lies #3 through I lost could. I told him cars are massed produced one assembly lines, a process I have seen and am somewhat familiar with. I asked him if his dealership had a special assembly line!!! He went for final pricing and came back with another $250 off. Let me tell you we were not happy after wasting 4+ hours. We knew the USBs were standard and that the free maintenance he was charging us for was free on all new Toyotas. [non-permissible content removed] Lies from start to finish. Save yourself some time and avoid this dealership at all cost. I will say our salesman Christian was nice enough and seems to be at the mercy of all the [non-permissible content removed] surrounding him. We went to Cobb County Toyota and closed a deal that night which we were very happy with. Thanks Jason and Rob at CCT.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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ilovemileone on 02/22/2017
Dealer Response
Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Mike Balog, General Manager, 678-832-4274
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