Nalley Toyota of Roswell

I have a mixed impression from purchasing a new vehicle from Nalley Toyota Roswell. I decided to award overall three stars. If you are on the market for a new vehicle and plan to shop at Nalley Roswell – here is my experience and advice. Mr. Vance Fite is a great Sales Professional. Yes, I capitalized “Professional”. Courteous, informative, attentive, and provided timely service in arranging appraisal of my vehicle, scheduled a test drive of a new one, guiding through the paper work. If you want to have good experience ask for Mr. Vance Fite to work directly. Mr. Fite supports Mr. Donald Law who is in the sales management. I had prompt email communication with Mr. Law, got excellent quotes in writing, and am very satisfied with his role in my purchase. Now, not so good part that soured my whole experience. I strongly recommend against working with Mr. Matthew Cohen. I was very disappointed from his sales style to the point that I was about to stand up and leave their dealership forever. Sent email with my short feedback to sales management and Mr. Balog, General Manager, with no response yet. Summary: Please do prior online research if you want to buy a new or a used car! There are so many resources out there. I used several pricing sources and the main one – Consumer Report new car pricing. Really helped! Get quotes from multiple dealerships. Do shop – it is your money! So, I got the price for my new car that I wanted. I got the value for my trade in for $200 less that I planned. However, I will not be returning to their sales department. Hence three stars. Haven’t tried their service department, but I am doubt that I would be going there.