Nalley Toyota of Roswell
Dealership Sales Review
I went into the Nalley Toyota of Roswell, off Alpharetta Highway, last evening to purchase a car. After spending 2 hours there, I was shown a car "in my price range." I test drove it, had my credit ran, and was about to decide on how long the purchase length would be for, when the sales associate told me he had told me the wrong price. Without any offer for an apology, just threw his hands up and said he's only human and worked a lot of hours. My boyfriend went to speak with the GM at the front desk, to see if he would do anything. He said the same as the assoc. I called Asbury Automotive group, who gave me to Customer Service, and requested the GM call me to try and rectify. The GM called me today and proceeded to tell me that he never met us last night, then accused me of aggressive language to his sales assoc. and that he as the GM, wouldn't of even sold me a car. I didn't even speak to the assoc., only enough to tell him we were leaving. And like that, we walked out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No