Skip to main content

Nalley Toyota of Roswell


11130 Alpharetta Hwy, Roswell, GA 30076 (map)
Today 9:00 AM - 7:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Hands Down, the Worst Experience I've Ever Had
Written by Jllewi2103 on 01/27/2015

I went into the Nalley Toyota of Roswell, off Alpharetta Highway, last evening to purchase a car. After spending 2 hours there, I was shown a car "in my price range." I test drove it, had my credit ran, and was about to decide on how long the purchase length would be for, when the sales associate told me he had told me the wrong price. Without any offer for an apology, just threw his hands up and said he's only human and worked a lot of hours. My boyfriend went to speak with the GM at the front desk, to see if he would do anything. He said the same as the assoc. I called Asbury Automotive group, who gave me to Customer Service, and requested the GM call me to try and rectify. The GM called me today and proceeded to tell me that he never met us last night, then accused me of aggressive language to his sales assoc. and that he as the GM, wouldn't of even sold me a car. I didn't even speak to the assoc., only enough to tell him we were leaving. And like that, we walked out.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
service_1 on 03/03/2015
Dealer Response
Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. Please accept my apologies about the incorrect quoted price. I am more than happy to discuss with you the correct quotes in your price range. Please feel free to contact me anytime at 678-894-9887 so that we can quickly resolve this issue. Best,Robert GagliardiGeneral Manager
Report