Nalley Toyota of Roswell
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Dealership Sales Review
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Bait and Switch
Written byon 01/11/2015
I was looking to purchase from Nalley Toyota but got a price quote much higher than the Edmunds Price Promise of $24,865. I requested the OTD price from internet manager Jason Brown who said it was $29,986. He said that included sales tax for Tennessee, which I know is $1784.55 if Nalley is allowed to collect it, and window tint, which I did not request and does not show as an included option on the website listing. Apparently the dealer fees and tint are outrageous. I contacted him about the price difference and he said, "No problem, let me know if anything changes." With that attitude I will be buying elsewhere. What's the use of them participating in the Price Promise program if they're no going to honor it?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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service_1 on 03/03/2015
Dealer Response
Thank you for taking the time out to write a review about your experience. I am so sorry that it was a negative one. I am more than happy to discuss with you the quotes for the dealership and tint fees if you would like. Please feel free to contact me anytime at 678-894-9887 so that we can regain that trust back.
Best,
Robert Gagliardi
General Manager
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