Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Shop around for parts first
by Deron L on 01/09/2023The svc manager that I worked with Courtney, was great to deal with. The main issue I had was the parts charges that they were charging were significantly higher than their sister location that I would have been able to have purchased from… direct. The dealerships svc manager (Courtney’s boss) did call and explained that the parts I saw were at a wholesale price. After speaking direct to the other dealer, they confirmed that I could purchase them at the price online. The Toyota dealership did reduce the price down some but would have been nice to have just been honest about it upfront. Unfortunately I was broken down and 600+ miles from my home and felt like I was taken advantage of had I not done the research. Shop around for pricing before settling with their price.Hi Dero, thank you for leaving this detailed feedback about your experience with our dealership. If you ever need help, just give us a call. Happy motoring!
Quality and trust
by Rave4granny on 01/06/2023The staff is courteous from time of arrival until you leave. They took the time to explain what was done and the update on my vehicle. I have always completed my wait way ahead of the estimated time. Waiting room is clean and comfortable.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mirror replacement
by DanyGirl on 01/06/2023Employees were very courteous and professional. Did a great job on the replacementHi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
40k service
by jtd444444444 on 01/05/2023Quickly & professionally doneHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Service!
by msvshields88 on 12/31/2022This is my 2nd experience, as I went with my Sailor son to pick up the vehicle when he came back from overseas duty. He was happy so I decided to give them a try as well. I was looking for a very specific vehicle for my circumstances. Max… assisted me the first day and was with a client when I returned, so he asked Kevin to assist me. Kevin took time to listen to me and answered all my questions. He can tell you I had more than a few! Since it is a used vehicle, I wanted to be sure I was getting exactly what I needed for what I can afford. Ricardo was my finance guy and made sure to offer me a warranty to fit my needs as well. Winston made sure I had an extra key that I will no doubt need at some point, lol. My overall experience was fantastic and I would refer anyone to try them out!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Appointment
by Erin Kelley on 12/30/2022Going to the car dealership for service can sometimes mean hassle or upcharges. Thats why I appreciate the kind team at Thornton Road! They give me honest information about services that need to be done or can wait, and are able to tell me… pricing upfront. Really appreciate the team at Toyota Thornton Road, its further of a drive for me but I highly recommend them for any and all Toyota service!Hello Erin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Customer Service, Took Longer Than Expected
by VioletVal on 12/29/2022I got great customer service from the service advisor. The maintenance service took quite a bit longer than the service advisor had estimated (almost two hours when I was given an estimate of 45 minutes), but the advisor was courteous,… professional, and informative.Hi, thank you for taking the time to share your feedback with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6082 to discuss what we can do to help.
Positive Service
by Tutor72 on 12/26/2022Joshua was professional, knowledgeable and friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
4Runner
by Maryshortn on 12/25/2022My sales person was Joshua and he was good with helping us to buy a car great personality and manners thank you.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very slow
by Taya——- on 12/20/2022I had 3 services planned. When I arrived 10:15am I asked approximatly how much would it take. I did not get answer. But i was promised he would check and let me know. In about 1 hr representative came and told me he doesnt know time. At… 12:00 i saw that my car was parked already outside (i am not sure when it was parked). Which means car was ready. I went to representative and asked gim to give me key so I could go. He said he needs to do paperwork and to wait. I observed that representative was serving other costumers or walkeing around. After waiting another half hr i went again to him and finally he did 2 minutes “pperwork” and gave me my car keys. It seems that my time is neglected. That i took off time from work where i am looosing salary to wait for what - i did not inderstand. Why my car was sitting there ready half hr or more (i did not see maybe it was there 1 hour) and not to do 2 min clicks - because of this i had to soend my time waiting over half hr. I will never come back to this service center againHi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!
Excellent Service
by FC Slaght on 12/16/2022Courtney G. is indeed an asset to AutoNation Toyota, Thornton Road in Lithia Springs, GA. He keeps my 4-Runner in line with all my preventative maintenance needs; and, I am grateful. Since 2008, I have been a repeat customer, and although… there was rocky period, the service department has regained my trust and business.Hi, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.
Theft? Or just fraud.
by J Watson on 09/21/2022Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch… add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
The dealership has resolved the issue by sending a new check.
Kyle can make it happen for, just a GREAT experience
by Frank on 05/12/2022Bought a new to me Tacoma went back a few weeks later, decided to sell a different vehicle and Kyle helped me again. If you need help ask for Kyle. If they don’t have it he can find it.Hello Frank, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Awesome Team!
by Erika on 04/21/2022Diane in Sales and Junior in Financing are awesome. She was very prompt with answering my questions about a 2018 Highlander LE. I had my own financing but Junior was able to secure me a better deal. Diane even followed up a couple of days… after I bought the Highlander to see if I had any questions.Hello Erika, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bloated car door
by Marilyn on 09/21/2021Very professional and helpful. I had never heard of water being stuck in a car door.Hi Marilyn, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Immaculate Customer Service
by Melanie on 09/07/2021Ronaldo (Service) and Peter (shuttle) are great to work with! I will definitely recommend and be back 👏🏽👏🏽👏🏽Hi Melanie, thanks so much for the warm recommendation of the team here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing
by Mika Ed on 06/30/2021Take my car here and everyone is super friendly and good customer serviceMika, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Service!
by Jade M. on 06/24/2021I just bought my new 2021 CHR Nightshade edition and I am supeeeer impressed with the service they provided me. The car was not on the lot but they worked to find me the exact vehicle I wanted! They got me the car quick and the paper work… was so smooth. I had already been to 3 dealers before this so I was already tired of the b.s., but they took care of me so well and kept my budget that wanted. Ditch those other dealers and come to this one you won't regret it! Ask for Anthony, Travis, and let my dude Ashfar hook you up with your finances. Absolutely amazing! Tony even set me up with great photos! This is an emotional experience and they understand that and make the experience very stress-free!Jade, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
15k servicing
by MSterling on 06/08/2021Best experience ever. Duston was friendly and efficient, and that I can truly appreciate!!!Sterling, thank you for your kind review; we are happy to pass along your comments to Duston here at AutoNation Toyota Thornton Road! If you ever need help, just give us a call. Happy motoring!
Service Advisor Anthony Cox
by BernieL on 05/31/2021Exceptional service everytime with keen attention to make sure my car receives the correct, affordable maintenance. I appreciate his professionalism and attention to detail.Berniel, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Air play install
by Meeeeeee on 05/30/2021Install was completed sooner than expectedHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024