AutoNation Toyota Thornton Road

Is it theft? Or just fraud when a car dealership takes your money and gives you nothing in return? That's what happened to me at AutoNation Toyota Thornton Road when dealing with Mamadu Baldem. They sold me a truck with a trailer hitch add on. When it came time to pick it up, no trailer hitch. After getting the run around, I asked for a refund. It's been over a month and I still don't have my money back. He put me in touch with his manager, Carl Davis. Carl never responded to my email. I called Carl. He told me he would call me back later that day. It's been a week. No call. If I could do it over again, I wouldn't give them a dime.