AutoNation Toyota Thornton Road
Dealership Service Review
The svc manager that I worked with Courtney, was great to deal with. The main issue I had was the parts charges that they were charging were significantly higher than their sister location that I would have been able to have purchased from direct. The dealerships svc manager (Courtney’s boss) did call and explained that the parts I saw were at a wholesale price. After speaking direct to the other dealer, they confirmed that I could purchase them at the price online. The Toyota dealership did reduce the price down some but would have been nice to have just been honest about it upfront. Unfortunately I was broken down and 600+ miles from my home and felt like I was taken advantage of had I not done the research. Shop around for pricing before settling with their price.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes